Chère cliente, cher client,

Puisque les systèmes de tailles ne correspondent pas exactement, nous vous recommandons vivement de vous mesurer et de comparer votre mesure avec notre tableau de taille :

http://www.lightinthebox.com/html/All-You-Need-To-Know_fr.html?tab=2

Cela vous prendra quelques minutes tout au plus mais cela en vaut bien la peine; nous savons que le choix de la robe est très importante pour une occasion spéciale, et la bonne mesure un critère essentiel. Notre option sur mesure peut vous garantir des mesures qui mettront votre taille parfaitement en valeur.

Cordialement,

ParOcéane

Dear Miss J Todd,
Yes, the back of this dress trail is about floor-length. Hope you enjoy your shopping here:)

ParSmile

Dear deana,
The dress comes with the built-in bra, so you don't need to wear another bra with it. Hope you enjoy your shopping here:)

ParSmile

Dear Cherrie,
No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
For example, for wedding dress with lace back, please refer to the link:
http://www.lightinthebox.com/narrow/lace-up_v1617t0/wedding-dresses_c1181

ParSmile

Dear Brenda,
No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

ParSmile

Dear Marie Laidler,
So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

ParSmile

Dear Dean Clark,
After checking, you payed for expedited shipping in your order#12070608002936896. The shipping time will be 3-5 working days on the way. Your order is estimated to be dispatched from us by 26th July. There is no delay for your order now. Please don't worry.

As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
http://www.lightinthebox.com/knowledge-base/c10/a29.html

ParSmile

Dear donna,
The price of the dress in standard size is $149.99, while it is $179.98 if you choose custom measurements. Thank you for shopping with us :)

ParSmile

Dear Diane,
We will need a tailoring period of 13-16 working days and shipping time of 3-8 days. Hope you enjoy your shopping here :)

ParSmile

Dear Winchester,
LightInTheBox.com is the world's leading wedding and formal dress supplier, with a great reputation for providing perfect dresses for any occasion. We have made tons of dresses for women and girls worldwide. For more info, please check this link:
http://www.lightinthebox.com/html/Reasons_Why_People_Love_LightInTheBox_Dresses.html

As for the negative comments that you read about, we wonder whether those customers checked about the total processing time information on our website before placing the order. Since all of our dresses are made to order, we only make the dress from scratch after customer place the order. Processing time is comparatively longer.

Please check out the processing time first before placing the order in case unnecessary inconvenience is caused. Under the "Add to Cart" button, you will find the color chart, size chart links and the tailoring plus shipping time information.
Hope you enjoy shopping here with us:)

ParSmile

Dear Vicky Will,
If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.

Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

ParSmile