OTTAVIA - Robe de Mariée Mousseline 2012 Blanc-Ivoire-Rose-Champagne

Questions & Réponses des clients

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

  Afficher toutes les réponses Masquer toutes les réponses

• IS THERE ANY WAY I COULD HAVE THIS ITEM JUST SHIPPED TO ME AS IS IN MY SIZE BEFORE THE 20OF APRIL?

  i REALLY AM INTERESTED IN THS DRESS WOULD IT BE POSSIBLE TO HAVE IT SHIPPED BE FORE APRIL 20

  Par KYM ULLYATT 09 / 04 / 2012

  Dear KYM ULLYATT,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by April 20th as you requested.

  Par Smile 10 / 04 / 2012

  Est-ce utile ? (0) (0)

• What size do I order?

  I would like to order according to the sizing chart, but I don't seem to fit in any category. These are my measurements 43 in. hips, 33.5 in waist, 42.5 in bust. 52.5 hollow to floor. I am thinking I fit under size 16 but am unsure. Please confirm this or go to the 16W and have it altered when it gets here. Thank you.

  Par Laura 05 / 04 / 2012

  Dear Laura,
  If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  Par Smile 06 / 04 / 2012

  Est-ce utile ? (0) (0)

• Hi, I would like to order 4 of this dress, but I want the colour of dress to be daffadol,

  hi i want to order 4 of these dresses for my bridesmaids, I want the colour o be daffadol, would this be possible?

  Par Abbie Grenfell 17 / 03 / 2012

  Dear Abbie Grenfell,
  No, we do not offer the daffodil color for this dress at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors and styles we currently have on offer.

  Par Smile 19 / 03 / 2012

  Est-ce utile ? (0) (0)

• ¿queria saber si me compro un vestido de novia y una vez puesto no me gusta si hubiese devolucion

  me gusta un vestido pero tengo duda si me va a gustar la cola una vez puesto y quisiera saber si pudiese devolverlo

  Par luisa 09 / 03 / 2012

  Estimado/a cliente,
  
  Ante todo muchas gracias por su confianza e interés en Light in the Box.
  
  Sentimos mucho pero tendríamos que informarle que según nuestra política de devolución, no aceptaríamos la devolución salvo en los casos particulares de abajo:
  Cuestión de Calidad
  Color Equivocado
  Estilo Equivocado
  
  Le agradecemos mucho su disculpas y comprensión.
  
  También le aconsejaríamos cheuqear la tabla de talla antes de elegir una talla.
  
  Un saludo cordial.
  
  
  Atentamente,
  
  Departamento de Atención al Cliente
  Light in the box

  Par Olivia 13 / 03 / 2012

  Est-ce utile ? (0) (0)

• How much lead time do you need for custom fit dresses?

  My wedding is September 29. What is the latest date I can order a custom ft dress?

  Par Carolyn Walker 06 / 03 / 2012

  Dear Carolyn Walker,
  We will need a tailoring period of 24-28 working days and shipping time of 3-8 days. For Wedding Dresses orders, after your order is comfirmed, you will recieve your parcel in 27-36 working days. So we recommend ordering your dress 2 months in advance. Hope you enjoy your shopping here:)

  Par Smile 06 / 03 / 2012

  Est-ce utile ? (0) (0)

• Are these dresses true to size? I am a petite plus size 20.

  Also, how far in advance should I order. I am getting married on June 2nd.

  Par Maria 27 / 02 / 2012

  Dear Maria,
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  
  And we will need a tailoring period of 24-28 working days and shipping time of 3-8 days. For Wedding Dresses orders, after your order is comfirmed, you will recieve your parcel in 27-36 working days. So we recommend ordering your dress 2 months in advance. Hope you enjoy your shopping here:)

  Par Smile 28 / 02 / 2012

  Est-ce utile ? (0) (0)

• Could you please advise me if there is a built in bra in this dress?

  I have a large chest and need the support. Thanks!

  Par Item ID #001743 17 / 02 / 2012

  Dear customer,
  Yes, the dress comes with a built-in bra. Hope you enjoy your shopping here:)

  Par Smile 19 / 02 / 2012

  Est-ce utile ? (0) (0)

• You had originally said Feb 27 for delivery. Where can I track this shipment.

  Will my dress be here on or before Feb 27th. we leave for our trip on March 2nd

  Par Normalyn 14 / 02 / 2012

  Dear Normalyn,
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
  

  Par Smile 14 / 02 / 2012

  Est-ce utile ? (0) (0)

• My wedding has been moved, will my dress make it here by Feb 21, order 1201261202243314

  Order number 1201261202243314 thank you

  Par Darrleen 13 / 02 / 2012

  Dear Darrleen,
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  Par Smile 13 / 02 / 2012

  Est-ce utile ? (0) (0)

• Can you tell me when order #1201251002240103 will be shipped?

  I ordered it on Jan 25th and need to know when it will ship - it is not tailored.

  Par pamela weber 07 / 02 / 2012

  Dear pamela weber,
  We will need a tailoring period of 18-24 working days and shipping time of 3-8 days.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  Par Smile 07 / 02 / 2012

  Est-ce utile ? (1) (0)

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

  Afficher toutes les réponses Masquer toutes les réponses

• IS THERE ANY WAY I COULD HAVE THIS ITEM JUST SHIPPED TO ME AS IS IN MY SIZE BEFORE THE 20OF APRIL?

  i REALLY AM INTERESTED IN THS DRESS WOULD IT BE POSSIBLE TO HAVE IT SHIPPED BE FORE APRIL 20

  Par KYM ULLYATT 09 / 04 / 2012

  Dear KYM ULLYATT,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by April 20th as you requested.

  Par Smile 10 / 04 / 2012

  Est-ce utile ? (0) (0)

• What size do I order?

  I would like to order according to the sizing chart, but I don't seem to fit in any category. These are my measurements 43 in. hips, 33.5 in waist, 42.5 in bust. 52.5 hollow to floor. I am thinking I fit under size 16 but am unsure. Please confirm this or go to the 16W and have it altered when it gets here. Thank you.

  Par Laura 05 / 04 / 2012

  Dear Laura,
  If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  Par Smile 06 / 04 / 2012

  Est-ce utile ? (0) (0)

• Hi, I would like to order 4 of this dress, but I want the colour of dress to be daffadol,

  hi i want to order 4 of these dresses for my bridesmaids, I want the colour o be daffadol, would this be possible?

  Par Abbie Grenfell 17 / 03 / 2012

  Dear Abbie Grenfell,
  No, we do not offer the daffodil color for this dress at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors and styles we currently have on offer.

  Par Smile 19 / 03 / 2012

  Est-ce utile ? (0) (0)

• Are these dresses true to size? I am a petite plus size 20.

  Also, how far in advance should I order. I am getting married on June 2nd.

  Par Maria 27 / 02 / 2012

  Dear Maria,
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  
  And we will need a tailoring period of 24-28 working days and shipping time of 3-8 days. For Wedding Dresses orders, after your order is comfirmed, you will recieve your parcel in 27-36 working days. So we recommend ordering your dress 2 months in advance. Hope you enjoy your shopping here:)

  Par Smile 28 / 02 / 2012

  Est-ce utile ? (0) (0)

• Could you please advise me if there is a built in bra in this dress?

  I have a large chest and need the support. Thanks!

  Par Item ID #001743 17 / 02 / 2012

  Dear customer,
  Yes, the dress comes with a built-in bra. Hope you enjoy your shopping here:)

  Par Smile 19 / 02 / 2012

  Est-ce utile ? (0) (0)

• I dont want to do custom size would like to order size chart but cant find where i fit in

  Im a 38 bust, 35 waist with 39 hips....a stick fiqure...LOL wondering if I order a 10 in this dress will it fit? I usually buy a us size 10 or medium and it works....any suggestions?

  Par veronica 14 / 01 / 2012

  Dear veronica,
  If you have special requirements for sizing, our tailors can cut the dress just for you based measurements you provide for an extra charge of only $39.99.
  
  Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  Par Smile 16 / 01 / 2012

  Est-ce utile ? (0) (0)

• I already asked with no reply. i love the bolero00170343 and would like to know the dress underneath

  what dress is underneath bolero 00170343?

  Par lori 12 / 01 / 2012

  Dear lori,
  Sorry for the late reply. The dress underneath bolero 00170343 is not available at this moment. Here are some wedding dresses in similar style that you might be interested in:
  http://www.lightinthebox.com/ns/a-line_v1556t0/strapless_v1572t0/floor-length_v4172t0/wedding-dresses_c1181

  Par Smile 12 / 01 / 2012

  Est-ce utile ? (0) (0)

• Si può avere quest'abito in un altro colore ?

  Esiste l'abito nelle tonalità scure ?

  Par Corina 14 / 12 / 2011

  Solo in avorio, champagne, bianco e rosa!

  Par Alessia 16 / 12 / 2011

  Est-ce utile ? (0) (2)

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

  Afficher toutes les réponses Masquer toutes les réponses

• You had originally said Feb 27 for delivery. Where can I track this shipment.

  Will my dress be here on or before Feb 27th. we leave for our trip on March 2nd

  Par Normalyn 14 / 02 / 2012

  Dear Normalyn,
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
  

  Par Smile 14 / 02 / 2012

  Est-ce utile ? (0) (0)

• Can you tell me when order #1201251002240103 will be shipped?

  I ordered it on Jan 25th and need to know when it will ship - it is not tailored.

  Par pamela weber 07 / 02 / 2012

  Dear pamela weber,
  We will need a tailoring period of 18-24 working days and shipping time of 3-8 days.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  Par Smile 07 / 02 / 2012

  Est-ce utile ? (1) (0)

• I ordered my dress on Dec 18th will it arrive before Jan 7th? thank you

  I ordered my dress on Dec 18th will it arrive before Jan 7th? thanks

  Par christine ching 29 / 12 / 2011

  Dear christine ching,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days. We are sorry to say that if you on Dec 18th , there’s a risk it might not reach you by Jan 7th as you requested.

  Par Smile 30 / 12 / 2011

  Est-ce utile ? (0) (1)

• hi I already ordered a dress and need to put a rush on it. is it possible to do this willing to pay

  the additional cost. getting married Jan 7. will it be possible to get it here on time?
  
  thanks
  chris

  Par christine ching 28 / 12 / 2011

  Dear christine ching,
  Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by Jan 7 as you requested.

  Par Smile 29 / 12 / 2011

  Est-ce utile ? (0) (0)

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

  Afficher toutes les réponses Masquer toutes les réponses

• ¿queria saber si me compro un vestido de novia y una vez puesto no me gusta si hubiese devolucion

  me gusta un vestido pero tengo duda si me va a gustar la cola una vez puesto y quisiera saber si pudiese devolverlo

  Par luisa 09 / 03 / 2012

  Estimado/a cliente,
  
  Ante todo muchas gracias por su confianza e interés en Light in the Box.
  
  Sentimos mucho pero tendríamos que informarle que según nuestra política de devolución, no aceptaríamos la devolución salvo en los casos particulares de abajo:
  Cuestión de Calidad
  Color Equivocado
  Estilo Equivocado
  
  Le agradecemos mucho su disculpas y comprensión.
  
  También le aconsejaríamos cheuqear la tabla de talla antes de elegir una talla.
  
  Un saludo cordial.
  
  
  Atentamente,
  
  Departamento de Atención al Cliente
  Light in the box

  Par Olivia 13 / 03 / 2012

  Est-ce utile ? (0) (0)

• How much lead time do you need for custom fit dresses?

  My wedding is September 29. What is the latest date I can order a custom ft dress?

  Par Carolyn Walker 06 / 03 / 2012

  Dear Carolyn Walker,
  We will need a tailoring period of 24-28 working days and shipping time of 3-8 days. For Wedding Dresses orders, after your order is comfirmed, you will recieve your parcel in 27-36 working days. So we recommend ordering your dress 2 months in advance. Hope you enjoy your shopping here:)

  Par Smile 06 / 03 / 2012

  Est-ce utile ? (0) (0)

• My wedding has been moved, will my dress make it here by Feb 21, order 1201261202243314

  Order number 1201261202243314 thank you

  Par Darrleen 13 / 02 / 2012

  Dear Darrleen,
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  Par Smile 13 / 02 / 2012

  Est-ce utile ? (0) (0)

• Since this dress is on sale if the size is not correct what is you return policy

  What is your return policy if the dress does not fit and it is also a sale item?

  Par Jill 30 / 01 / 2012

  Dear Jill,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  Par Smile 31 / 01 / 2012

  Est-ce utile ? (0) (0)

• hi i am interested in returning my dresses. they did not fit. can you help me?

  hi i am interested in returning my dresses, they did not fit. Can you help me?

  Par christine ching 11 / 01 / 2012

  Dear christine ching,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  Par Smile 12 / 01 / 2012

  Est-ce utile ? (0) (0)

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