CERELIA - Robe de Soirée 2012 Mousseline

Questions & Réponses des clients

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

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• wrong billing address

  When I recieved my email conformation it was not the billing name and address I put in. I used my husbands credit card so I used our home address and his name. Will this hold up my order? The address listed is from a previous purchase. I do not mind that address being used. I just didnt know if there will be billing issues.
  Thaniks!!!

  Par Dawn Phillips 15 / 03 / 2012

  Dear Dawn Phillips,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  Par Smile 16 / 03 / 2012

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• Would you be able to get this dress to me by the 30th March 2012?

  I wanted it in black in a size 10!

  Par Ann Napier 12 / 03 / 2012

  Dear Ann Napier,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 30th March 2012 as you requested.
  

  Par Smile 13 / 03 / 2012

  Est-ce utile ? (0) (0)

• Is there anywhere to try on this dress? It's beautiful but may not look good on me.

  It's beautiful but may not look good on me.

  Par joyce cleary 03 / 03 / 2012

  Dear joyce cleary,
  No, we are located in China and do not have stores in other countries where our customers can try on the dresses.
  Please be sure to carefully check your measurements before placing the order. For your convenience, you may refer to the size chart provided in the link below:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  Par Smile 04 / 03 / 2012

  Est-ce utile ? (0) (0)

• can you have this in a specified length, eg mid calf rather than full length. Thinking of the silver

  do you have to pay any extra costs for duty etc to receive the item when it is sent to UK

  Par Val Mizen 03 / 03 / 2012

  Dear Val Mizen,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  And as with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  Par Smile 04 / 03 / 2012

  Est-ce utile ? (0) (0)

• does this coming in yellow or yellow shades/// or pink

  Need to know if this comes in yellow / or pink
  
  what is the shipping on this item

  Par pat murry 02 / 03 / 2012

  Dear pat murry,
  It comes in a couple of color options you can select based on your preferences. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  Par Smile 05 / 03 / 2012

  Est-ce utile ? (0) (0)

• I order one dress bat the delivery address is wrong.How do i change it?

  I oordered a dress but i wrote a wrong post code ,on delivery address.What can i do?

  Par danelia donciu 01 / 03 / 2012

  Dear danelia donciu,
  Please log in to “My Account”, find the "Manage Address Book" on the left side. And then click the "edit" button under the shipping address you have saved to change anything you want. Hope you enjoy your shopping here:)

  Par Smile 01 / 03 / 2012

  Est-ce utile ? (1) (0)

• custum messure

  I order a dress with custum messure.
  
  I want to correct my hieght hollow to floor from 145 cm ( 57 inch) to 150 ( 59 inch).
  
  my order number is 1202170102313242.
  https://www.lightinthebox.com/index.php?main_page=view_orders&order_id=2313242.
  
  thanks a lot
  dorit ben-david

  Par dorit ben-david 21 / 02 / 2012

  Dear dorit ben-david,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  Par Smile 22 / 02 / 2012

  Est-ce utile ? (0) (1)

• Is the colour shown on photo in the colour chart?

  hello, i am interested in the dress with Item ID #00167458. i like the colour shown on the photo but i am not sure which one it is in the colour chart? Is it green? it looks pretty different than the one in the photo! Thank you

  Par Debora Karali 13 / 02 / 2012

  Dear Debora Karali,
  Shown Color: Green
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  Par Smile 13 / 02 / 2012

  Est-ce utile ? (0) (0)

• Do you have dress like this on the top but shorter? Till knees?

  Hello
  
  Do you have dress like this on the top but shorter? Till knees?
  
  best regards

  Par Ola 05 / 02 / 2012

  Dear Ola,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  Par Smile 05 / 02 / 2012

  Est-ce utile ? (0) (1)

• I would like to order the dress in Ivory and the drapes in Regency. Is that possible?

  If I pay extra can the dress be tailored with one colour dress and different coloured drapes?

  Par Nell 30 / 01 / 2012

  Dear Nell,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  Par Smile 31 / 01 / 2012

  Est-ce utile ? (0) (0)

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

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• Hello, can this dress be made with straps instead of strapless?

  I have reviewed your color chart, can this dress come in emerald or kelly green? I want to order this dress for a Christmas party and I need either of the two colors. I am 5'0 so what is the shortest hollow to hem can this dress be made in? Please I need your input on this matter ASAP. Thanks

  Par cc 07 / 11 / 2011

  Dear cc,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  For example, for special occasion dress with straps, please refer to the link:
  http://www.lightinthebox.com/narrow/straps_v1276t0/special-occasion-dresses_c2048
  And we are sorry that this phone does not come in emerald or kelly green at this moment. Please look over the additional colors we currently have on offer.

  Par Smile 08 / 11 / 2011

  Est-ce utile ? (0) (0)

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

  Afficher toutes les réponses Masquer toutes les réponses

• can you have this in a specified length, eg mid calf rather than full length. Thinking of the silver

  do you have to pay any extra costs for duty etc to receive the item when it is sent to UK

  Par Val Mizen 03 / 03 / 2012

  Dear Val Mizen,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  And as with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  Par Smile 04 / 03 / 2012

  Est-ce utile ? (0) (0)

• does this coming in yellow or yellow shades/// or pink

  Need to know if this comes in yellow / or pink
  
  what is the shipping on this item

  Par pat murry 02 / 03 / 2012

  Dear pat murry,
  It comes in a couple of color options you can select based on your preferences. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  Par Smile 05 / 03 / 2012

  Est-ce utile ? (0) (0)

• I order one dress bat the delivery address is wrong.How do i change it?

  I oordered a dress but i wrote a wrong post code ,on delivery address.What can i do?

  Par danelia donciu 01 / 03 / 2012

  Dear danelia donciu,
  Please log in to “My Account”, find the "Manage Address Book" on the left side. And then click the "edit" button under the shipping address you have saved to change anything you want. Hope you enjoy your shopping here:)

  Par Smile 01 / 03 / 2012

  Est-ce utile ? (1) (0)

• Is the colour shown on photo in the colour chart?

  hello, i am interested in the dress with Item ID #00167458. i like the colour shown on the photo but i am not sure which one it is in the colour chart? Is it green? it looks pretty different than the one in the photo! Thank you

  Par Debora Karali 13 / 02 / 2012

  Dear Debora Karali,
  Shown Color: Green
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  Par Smile 13 / 02 / 2012

  Est-ce utile ? (0) (0)

• I would like to order the dress in Ivory and the drapes in Regency. Is that possible?

  If I pay extra can the dress be tailored with one colour dress and different coloured drapes?

  Par Nell 30 / 01 / 2012

  Dear Nell,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  Par Smile 31 / 01 / 2012

  Est-ce utile ? (0) (0)

• I need to let out the sides of the dress a little bit .. is there extra material for this ?

  Is there extra material on the sides of the dress so it could be let out ?

  Par Donna Rezendes 26 / 01 / 2012

  Dear Donna Rezendes,
  You can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  Par Smile 28 / 01 / 2012

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• I need to change the size i ordered from size 14 to size 12. is that possible.I paid already.Thank

  my order is green A-line Cowl chiffon floor lenght evening dress

  Par priscilla monu 19 / 01 / 2012

  Dear priscilla monu,
  Please contact customer service as soon as possible. Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  Par Smile 19 / 01 / 2012

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• Does the cowl attach to the straps or can it just fall down/off the shoulders?

  Does the cowl piece attach to the straps somehow to keep it from falling off the shoulders and keeping it in proper position?

  Par Paula 17 / 01 / 2012

  Dear Paula,
  The cowl doesn't attach to the straps completely and they just fall down naturally. Please refer to the 4th picture of the dress. Hope you enjoy your shopping here:)

  Par Smile 17 / 01 / 2012

  Est-ce utile ? (0) (1)

• Would like to order now, then send back for alterations closer to the date.

  If I order a side 10, can you scale it back to an 8 or 6 if necessary? I need it for my daughter's wedding in June. Also, Is the lavender color really light or deep in the material?

  Par Paula renaldi 16 / 01 / 2012

  Dear Paula renaldi,
  If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.
  
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  Par Smile 17 / 01 / 2012

  Est-ce utile ? (0) (0)

• Can I have this dress hemmed to be tea length?

  Can I order this dress with a tea length skirt?

  Par Suzanne 14 / 01 / 2012

  Dear Suzanne,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  Par Smile 16 / 01 / 2012

  Est-ce utile ? (1) (0)

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

  Afficher toutes les réponses Masquer toutes les réponses

• wrong billing address

  When I recieved my email conformation it was not the billing name and address I put in. I used my husbands credit card so I used our home address and his name. Will this hold up my order? The address listed is from a previous purchase. I do not mind that address being used. I just didnt know if there will be billing issues.
  Thaniks!!!

  Par Dawn Phillips 15 / 03 / 2012

  Dear Dawn Phillips,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  Par Smile 16 / 03 / 2012

  Est-ce utile ? (0) (0)

• Would you be able to get this dress to me by the 30th March 2012?

  I wanted it in black in a size 10!

  Par Ann Napier 12 / 03 / 2012

  Dear Ann Napier,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 30th March 2012 as you requested.
  

  Par Smile 13 / 03 / 2012

  Est-ce utile ? (0) (0)

• I just found your website today and I am very interested in this gown for an upcoming event.

  I would like to order two different colors to and decide if either works in style and color. I would like to know if your return policy would protect me when I send back one of both gowns. I would like to try them both on with shoes to see which if any works best, but I do not want to be stuck with two of the same gowns if I cannot sent them back.
  
  Please advise.

  Par Sheila 27 / 01 / 2012

  Dear Sheila,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  Par Smile 29 / 01 / 2012

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• Will this dress be available in 6 months ?

  Hie,
  
  This dress is exactly the dress I like to wear for my son's wedding. However it is on September 1st, 2012 and I intend to slim. I already have lost quite a few kilos and I don't know what my size will be let's say by july, will you still sale it ?
  
  Could you also let me know the cost of the shipping to France as well as the cost of the custom taxes.
  
  Thank you very much for a quick answer.
  
  Best regards

  Par Pascale Pons 06 / 12 / 2011

  Dear Pascale Pons,
  We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.
  
  Also, shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  
  As with any international shipment, taxes are charged by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  Par Smile 07 / 12 / 2011

  Est-ce utile ? (0) (0)

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

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• Is there anywhere to try on this dress? It's beautiful but may not look good on me.

  It's beautiful but may not look good on me.

  Par joyce cleary 03 / 03 / 2012

  Dear joyce cleary,
  No, we are located in China and do not have stores in other countries where our customers can try on the dresses.
  Please be sure to carefully check your measurements before placing the order. For your convenience, you may refer to the size chart provided in the link below:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  Par Smile 04 / 03 / 2012

  Est-ce utile ? (0) (0)

• custum messure

  I order a dress with custum messure.
  
  I want to correct my hieght hollow to floor from 145 cm ( 57 inch) to 150 ( 59 inch).
  
  my order number is 1202170102313242.
  https://www.lightinthebox.com/index.php?main_page=view_orders&order_id=2313242.
  
  thanks a lot
  dorit ben-david

  Par dorit ben-david 21 / 02 / 2012

  Dear dorit ben-david,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  Par Smile 22 / 02 / 2012

  Est-ce utile ? (0) (1)

• Do you have dress like this on the top but shorter? Till knees?

  Hello
  
  Do you have dress like this on the top but shorter? Till knees?
  
  best regards

  Par Ola 05 / 02 / 2012

  Dear Ola,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  Par Smile 05 / 02 / 2012

  Est-ce utile ? (0) (1)

• i received my dress. it is beautiful but i only received one of the drapes. i need another drape.

  Can you send me the other drape piece?

  Par Mary Davis 15 / 12 / 2011

  Dear Mary Davis,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  Par Smile 15 / 12 / 2011

  Est-ce utile ? (0) (0)

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