YENTE - Robe de Soirée 2012 Mousseline

Questions & Réponses des clients

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

  Afficher toutes les réponses Masquer toutes les réponses

• Will the dress arrive on time ?

  Hello,
  I have ordered this dress on the 10th of january, knowing that the event I'll be attending takes place on the 10th of february. I thought it would be okay as I read on your website that it would take at most 28 days to arrive. However, I have just realize that the shipping estimation is on the 2nd of februrary... Will the dress arrive on time for my event or should I be worried, knowing that it has to travel to Switzerland ?
  Sarah

  Par Sarah 19 / 01 / 2012

  "Bonjour,
  Si vous avez une question d'après-vente, merci de soumettre une question ici:
  https://www.lightinthebox.com/fr/index.php?main_page=ticket_center.
  Le service clientèle vous répond immédiatement dès qu'il reçoit votre question.
  Cordialement"
  

  Par Olivia 20 / 01 / 2012

  Est-ce utile ? (0) (0)

• Would a straight size 10 dress be produced faster than a dress made to more specific measurements?

  if we go by the size 10 measurements can the dress turn-around time be much quicker?

  Par Sharon G. 13 / 05 / 2012

  Dear Sharon G.,
  No matter you choose the size 10 straightly or choose the customed size, the tailoring time will be the same. Thanks for shopping with us:)

  Par Smile 13 / 05 / 2012

  Est-ce utile ? (0) (0)

• Could you send me pictures of the dress in red please?

  What is the floor lenght of this dress ?

  Par Zoe 24 / 04 / 2012

  Dear Zoe,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  Par Smile 25 / 04 / 2012

  Est-ce utile ? (0) (0)

• If i order this dress today on the 24th of April 2012 will it arrive by the 28th May 2012?

  And to confirm will it arrive by air freight ( not shipping) ?

  Par Danelle Murphy 23 / 04 / 2012

  Dear Danelle Murphy,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  Par Smile 24 / 04 / 2012

  Est-ce utile ? (1) (0)

• where are you guys located I wanna be in touch? thank you

  check please a friend wants to know where you are located

  Par Erin 23 / 04 / 2012

  Dear Erin,
  We are located in China and do not have stores in other countries where our customers can buy or try on the dresses.
  And you can contact us these ways:
  http://www.lightinthebox.com/r/contact-us.html
  

  Par Smile 23 / 04 / 2012

  Est-ce utile ? (0) (0)

• HELP!!! What does "estimated shipping date" mean?!

  I made a purchase yesterday and when I track my order, it says that my estimated shipping date is May 16, 2012. Does this mean that May 16 is the day my package will be shipped OR does it mean that is the day my package will arrive?? Please answer as I have an event on May 19 and I will need my purchase before then.

  Par Sal 23 / 04 / 2012

  Dear Sal,
  The "estimated shipping date" means your package would be shipped on that date. Hope you enjoy your shopping here:)

  Par Smile 23 / 04 / 2012

  Est-ce utile ? (0) (0)

• We ordered two dresses (same dress, different size) not knowing which one would work.

  How do we return one of the dresses. No tags will be removed, and they will not be worn except for trying on.

  Par Mary 23 / 04 / 2012

  Dear Mary,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  Par Smile 23 / 04 / 2012

  Est-ce utile ? (0) (0)

• Is this dress available in color "Traube" (german)???

  I want to order this dress, but the color is not available. Is it available soon???

  Par Michelle 21 / 04 / 2012

  Liebe(r) Michelle,
  Sorry, das Kleid ist nicht in Traube zu erhalten. Wir bitten um Ihr Verständnis und wünschen Ihnen viel Spaß beim Shopping!
  MfG

  Par Emma 25 / 04 / 2012

  Est-ce utile ? (0) (0)

• Where is my Red Chiffon Evening gown I paid $224.59 for on 26Mar2012 for my wedding? My Navy Bank pd

  When will I receive it. Today is 19April2012. Order No. is 0006884 as of 26March2012 my Check was paid in Full by Navy Federal Credit Union. Please Reply today. Thanks. My Phone number is (443)239-5082. My email is (dyva1trend@yahoo.com) Have a Bless day and I will await your Speedy Reply.It is 11:52 a.m. Thursday

  Par Gustine 19 / 04 / 2012

  Dear Gustine,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  Par Smile 20 / 04 / 2012

  Est-ce utile ? (0) (0)

• What is the color of the dress shown on your model?

  Because it says in your description that it's white but in one of your replies to a customer you responded that it is ivory. Just wanted to double check which one it is. Thank you for your time

  Par Luyen Truong 19 / 04 / 2012

  Dear Luyen Truong,
  The shown color is white. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  Par Smile 20 / 04 / 2012

  Est-ce utile ? (0) (0)

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

  Afficher toutes les réponses Masquer toutes les réponses

• Could you send me pictures of the dress in red please?

  What is the floor lenght of this dress ?

  Par Zoe 24 / 04 / 2012

  Dear Zoe,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  Par Smile 25 / 04 / 2012

  Est-ce utile ? (0) (0)

• Is this dress available in color "Traube" (german)???

  I want to order this dress, but the color is not available. Is it available soon???

  Par Michelle 21 / 04 / 2012

  Liebe(r) Michelle,
  Sorry, das Kleid ist nicht in Traube zu erhalten. Wir bitten um Ihr Verständnis und wünschen Ihnen viel Spaß beim Shopping!
  MfG

  Par Emma 25 / 04 / 2012

  Est-ce utile ? (0) (0)

• What is the color of the dress shown on your model?

  Because it says in your description that it's white but in one of your replies to a customer you responded that it is ivory. Just wanted to double check which one it is. Thank you for your time

  Par Luyen Truong 19 / 04 / 2012

  Dear Luyen Truong,
  The shown color is white. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  Par Smile 20 / 04 / 2012

  Est-ce utile ? (0) (0)

• can the length of this dress be changed to above the knee?

  hi, i was just wondering if its possible to adjust the length of this dress to just above the knee
  thankyou

  Par maggie 16 / 04 / 2012

  Dear maggie,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  Par Smile 17 / 04 / 2012

  Est-ce utile ? (0) (0)

• If i order this dress today April 10 will i receive the dress before or by may 19?

  If i order this dress today April 10, will i receive the dress before or by may 19?

  Par Ebru 10 / 04 / 2012

  Dear Ebru,
  As we require a tailoring period of 13-15 working days and shipping time of 3-8 days, if you order now, your package should arrive before may 19.

  Par Smile 10 / 04 / 2012

  Est-ce utile ? (0) (0)

• if i ordered this dress on monday 19th march and payed custom sized would i recieve it by 16th may??

  if i ordered this dress custom made/sized would i be able to get it by 16th may if i ordered it on 19th march....

  Par alice 14 / 03 / 2012

  Dear alice,
  As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, if you order now, your package should arrive before 16th may.

  Par Smile 15 / 03 / 2012

  Est-ce utile ? (0) (0)

• Is there this dress in yellow color?

  I live in Iran and we have not credite cart here, I want to know how I can buy this dress?

  

  Par bahar 13 / 03 / 2012

  Dear bahar,
  It comes in daffodil (which is kind of yellow). You can choose the color based on your preference from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And we make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
  http://www.lightinthebox.com/knowledge-base/c8/

  Par Smile 13 / 03 / 2012

  Est-ce utile ? (1) (0)

• Measurments and Sample fabric

  Hi,
  If i was to purchase this dress (for 5 bridesmaids), how would i get their measurments to you?
  Do you send out sample fabric so that i can choose a colour?
  I wanted the same colour in the image. Its not white but very similar.

  

  Par Cecilia 03 / 03 / 2012

  Dear Cecilia,
  Please compare their own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit them best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  
  And if you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

  Par Smile 04 / 03 / 2012

  Est-ce utile ? (1) (0)

• Hola estoy interesada en el vestido, si yo eligiera el color borgoña de que color serian las piedrer

  Hola estoy interesada en el vestido, si yo eligiera el color borgoña de que color serian las piedreria de las mangas¿? soy d venezuela cuanto me saldria el vestido con el envio incluido

  Par Maria Rodriguez 01 / 03 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  El color de las piedreria de las mangas será igual como el color del vestido.
  
  Para conocer los gastos de envío, visite esta página por favor:
  http://www.lightinthebox.com/es/knowledge-base/?pg=kb.page&chapter=1037&id=2572
  Saludos
  LightInTheBox

  Par Olivia 01 / 03 / 2012

  Est-ce utile ? (0) (0)

• Would I be able to order this dress but get the sleeves made of the same material as the dress?

  Does the dress come in an "off-white"ish color??

  Par Courtney M. 25 / 02 / 2012

  Dear Courtney M,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  Par Smile 27 / 02 / 2012

  Est-ce utile ? (3) (0)

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

  Afficher toutes les réponses Masquer toutes les réponses

• Will the dress arrive on time ?

  Hello,
  I have ordered this dress on the 10th of january, knowing that the event I'll be attending takes place on the 10th of february. I thought it would be okay as I read on your website that it would take at most 28 days to arrive. However, I have just realize that the shipping estimation is on the 2nd of februrary... Will the dress arrive on time for my event or should I be worried, knowing that it has to travel to Switzerland ?
  Sarah

  Par Sarah 19 / 01 / 2012

  "Bonjour,
  Si vous avez une question d'après-vente, merci de soumettre une question ici:
  https://www.lightinthebox.com/fr/index.php?main_page=ticket_center.
  Le service clientèle vous répond immédiatement dès qu'il reçoit votre question.
  Cordialement"
  

  Par Olivia 20 / 01 / 2012

  Est-ce utile ? (0) (0)

• Would a straight size 10 dress be produced faster than a dress made to more specific measurements?

  if we go by the size 10 measurements can the dress turn-around time be much quicker?

  Par Sharon G. 13 / 05 / 2012

  Dear Sharon G.,
  No matter you choose the size 10 straightly or choose the customed size, the tailoring time will be the same. Thanks for shopping with us:)

  Par Smile 13 / 05 / 2012

  Est-ce utile ? (0) (0)

• If i order this dress today on the 24th of April 2012 will it arrive by the 28th May 2012?

  And to confirm will it arrive by air freight ( not shipping) ?

  Par Danelle Murphy 23 / 04 / 2012

  Dear Danelle Murphy,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  Par Smile 24 / 04 / 2012

  Est-ce utile ? (1) (0)

• HELP!!! What does "estimated shipping date" mean?!

  I made a purchase yesterday and when I track my order, it says that my estimated shipping date is May 16, 2012. Does this mean that May 16 is the day my package will be shipped OR does it mean that is the day my package will arrive?? Please answer as I have an event on May 19 and I will need my purchase before then.

  Par Sal 23 / 04 / 2012

  Dear Sal,
  The "estimated shipping date" means your package would be shipped on that date. Hope you enjoy your shopping here:)

  Par Smile 23 / 04 / 2012

  Est-ce utile ? (0) (0)

• If i Order it today april 9,2012 will it come may 4,2012 ?

  its gooing to me in a nothere color

  Par lillian 09 / 04 / 2012

  Dear lillian,
  As we require a tailoring period of 13-15 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of May 4,2012.
  While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

  Par Smile 09 / 04 / 2012

  Est-ce utile ? (0) (0)

• If i order this dress today April 8, will i receive the dress before or by may 14?

  can i get it shipped by this day please?

  Par Mariela 08 / 04 / 2012

  Dear Mariela,
  As we require a tailoring period of 13-15 working days and shipping time of 3-8 days, if you order on April 8, your package should arrive before May 14.

  Par Smile 09 / 04 / 2012

  Est-ce utile ? (0) (0)

• Sorry,I couldn 't understand how should I pay?

  I want to know how should I buy without credit card?
  
  thanks in advance.

  

  Par bahar 14 / 03 / 2012

  Dear bahar,
  We make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
  http://www.lightinthebox.com/knowledge-base/c8/

  Par Smile 15 / 03 / 2012

  Est-ce utile ? (0) (0)

• If I order between March 12-16, can I get my (custom tailored) dress by May 14-25?

  I live in New York, U.S.A.
  My prom is on June 1st, I want the dress ahead of time, so I want to get the dress by May 25 the latest.
  Will i get the dress in time and around how much will be the total?

  Par Vivian 10 / 03 / 2012

  Dear Vivian,
  As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, if you order now, your package should arrive before May 14-25.
  Also, shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  Par Smile 12 / 03 / 2012

  Est-ce utile ? (0) (0)

• Paying extra for faster shipping

  If I Ordered this dress, And it says it will be shipped March 8th could I receive it by March 17th? if not do you have expedited or emergency shipping services?

  Par Jean 27 / 02 / 2012

  Dear Jean,
  If it says it will be shipped March 8th, you should receive it by March 17th. Thanks for shopping with us:)

  Par Smile 28 / 02 / 2012

  Est-ce utile ? (0) (0)

• how much will it cost me altogether with the dress,will i have to pay for any other charges

  because i have heard that when the dress is deliverd there is a postage charge at the door,which i am not happy about.please can u confirm the actual amount with the shipping costs

  Par karima 27 / 02 / 2012

  Dear karima,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  Par Smile 28 / 02 / 2012

  Est-ce utile ? (0) (0)

• tous les| faqs| description du produit| expédition ou paiement| problèmes de service à la clientèle.

  Afficher toutes les réponses Masquer toutes les réponses

• where are you guys located I wanna be in touch? thank you

  check please a friend wants to know where you are located

  Par Erin 23 / 04 / 2012

  Dear Erin,
  We are located in China and do not have stores in other countries where our customers can buy or try on the dresses.
  And you can contact us these ways:
  http://www.lightinthebox.com/r/contact-us.html
  

  Par Smile 23 / 04 / 2012

  Est-ce utile ? (0) (0)

• We ordered two dresses (same dress, different size) not knowing which one would work.

  How do we return one of the dresses. No tags will be removed, and they will not be worn except for trying on.

  Par Mary 23 / 04 / 2012

  Dear Mary,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  Par Smile 23 / 04 / 2012

  Est-ce utile ? (0) (0)

• Where is my Red Chiffon Evening gown I paid $224.59 for on 26Mar2012 for my wedding? My Navy Bank pd

  When will I receive it. Today is 19April2012. Order No. is 0006884 as of 26March2012 my Check was paid in Full by Navy Federal Credit Union. Please Reply today. Thanks. My Phone number is (443)239-5082. My email is (dyva1trend@yahoo.com) Have a Bless day and I will await your Speedy Reply.It is 11:52 a.m. Thursday

  Par Gustine 19 / 04 / 2012

  Dear Gustine,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  Par Smile 20 / 04 / 2012

  Est-ce utile ? (0) (0)

• can i buy this dress at an actual store location? And if so, where?

  can i buy this dress at an actual store location? And if so, where?

  Par Bailie 24 / 01 / 2012

  Dear Bailie,
  No, we are located in China and do not have stores in other countries where our customers can try on the dresses.
  Please be sure to carefully check your measurements before placing the order. For your convenience, you may refer to the size chart provided in the link below:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  Par Smile 27 / 01 / 2012

  Est-ce utile ? (0) (0)

• Just received this dress and I love it! Question - how can I order additional ivory chiffon fabric?

  I'd like to use the additional fabric to have different straps created for the dress. Thanks!

  Par Angie 28 / 11 / 2011

  Dear Angie,
  You may try to ask for some materials from our customer service team. Please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  Par Smile 29 / 11 / 2011

  Est-ce utile ? (0) (0)

Poser une nouvelle question Voir les 49 questions et réponses