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Questions & Réponses des clients

  • Tous les | FAQs | Description du produit | Expédition ou Paiement | Question au service client

  • I was just wondering what color this specific dress was, the example in the picture. Thanks!

    I want to order another dress, but I would like this color.

    par Caitlyn 12 / 03 / 2013

    The shown color is Champagne. You can find it in the drop down menu. Hope you enjoy shopping here with us:)

    par Dale 12 / 03 / 2013 Est-ce utile ? (0) (0)

  • Height

    i am 5.5ft, whereas the model is 5.8ft. Will the dress be too long for me? Will you customize the dress based on each individual height?

    par christy 24 / 01 / 2013

    Thanks for your question.
    If you choose standard size, it will be a little long for you.If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide.
    Here is the link for the guide to get your measurements exactly right:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
    Hope you enjoy shopping here.

    par Smiley 25 / 01 / 2013 Est-ce utile ? (0) (0)

  • What chiffon colour chart do I look at when selecting for this dress?

    There are tow chiffon colour charts Valet or Satin?

    par Emma 24 / 09 / 2012

    Please kindly check the "chiffon" chart of our color charts,which goes as follow:http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1. Hope you enjoy your shopping with us.

    par Smile 25 / 09 / 2012 Est-ce utile ? (0) (0)

  • Is there a discount if I order 6 of these dresses?

    I need 6 of these dresses for my bridesmaids. They would need to range from size 4-20 in daffodil color. What kind of fabric is it?

    par Nancy 17 / 09 / 2012

    Thanks for your question. Please contact our on-line sales by live chat and they may give you some discount.
    Here is the link of live chat: https://server.iad.liveperson.net/hc/2383438/?cmd=file&file=visitorWantsToChat&site=2383438&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a&referrer=http%3A//www.lightinthebox.com/sheath--column-one-shoulder-knee-length-chiffon-bridesmaid-dress_p188902.html
    Hope you enjoy shopping here. :)

    par Smile 17 / 09 / 2012 Est-ce utile ? (0) (0)

  • Hi there, Are the dresses in American sizes? Thank you :)

    I live in New Zealand and am wondering if I need to convert the sizes from American to NZ?

    par Jessica 14 / 09 / 2012

    It is not American sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    par Smile 17 / 09 / 2012 Est-ce utile ? (0) (0)

  • Can you get the Chiffon Colour 'Taupe' or 'Mocha'?

    Hi there

    I really like this dress and a few others, but i was wondering if you could possibly make it in the Chiffon colour called 'Taupe' or 'Mocha' its between champagne and light brown. I cant find this option in your colour charts.

    Hope you are able to assist me.

    Thanks

    SARAH

    par Sarah 17 / 08 / 2012

    Thanks for asking, we don't have the color you said of this dress, maybe you can buy a similar color here.

    par Smile 17 / 08 / 2012 Est-ce utile ? (0) (0)

  • What name of the colour of this dress?

    What name of the colour of this dress?

    par Kellie 12 / 08 / 2012

    The shown color in the picture is champagne. Hope you enjoy shopping here with us:)

    par Smile 12 / 08 / 2012 Est-ce utile ? (0) (0)

  • how long is the shipping to new york?

    hi i ordered a dress on july 3rd i did the express shipping option i want to know how long it will take for it to arrive at my house. i am going over seas for a wedding and i need this dress before i leave i must leave on july 29 please let me know asap because if it is not here then i might consider canceling the order and if i can get it any quicker i would do that so thank you

    par tehila 14 / 07 / 2012

    Dear tehila,
    The total processing time of this dress is as follow:
    Tailoring Time: 12-15 business days.
    Shipping Time: 3-8 business days.

    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    par Smile 15 / 07 / 2012 Est-ce utile ? (0) (0)

  • If I order the dress today, Sunday, will I have it by Friday, July 6th, in Ohio?

    I need this dress by Friday and I wanted to make sure if I ordered it, that it would be guaranteed at my house on Friday, July 6, 2012?

    par MOLLIE 01 / 07 / 2012

    Dear MOLLIE,
    As we require a tailoring period of 12-15 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of 6 July.
    Thank you for shopping with us:)

    par Smile 03 / 07 / 2012 Est-ce utile ? (0) (0)

  • Can I see this dress in the color watermelon?

    I really want to buy this dress, I live in Ireland and need to make a decision soon, would it be possible to see this dress in the watermelon color?

    par Jean 12 / 06 / 2012

    Dear Jean,

    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    par Smile 12 / 06 / 2012 Est-ce utile ? (0) (0)

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