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Questions & Réponses des clients

  • Tous les | FAQs | Description du produit | Expédition ou Paiement | Question au service client

  • Is this dress available with sleeves?

    Hi
    I'm looking for a special dress & love this but I'm after a dress with sleeves. Can this dress be made with sleeves?

    par Leigh 01 / 12 / 2013

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us:)

    par Dale 01 / 12 / 2013 Est-ce utile ? (0) (0)

  • Will I receive this dress before September 23, 2013 if I order it, say, on August 23? Australia.

    What is your current tailoring time for this dress? Your page is basically saying 7 - 9 business days for this dress, however, your response on 5 June 2012 to Yani basically said 12 - 15 working days. Confused.
    Thanks

    par Kate 25 / 08 / 2013

    Now, we only need 7-9 business days to tailor this dress. If you order now and pay for expedited shipping, you may receive the order by 23 September. Hope you enjoy shopping here with us:)

    par Dale 25 / 08 / 2013 Est-ce utile ? (0) (0)

  • Hi Does this dress have an inbuilt bra? If yes, Can the dress be made without the bra?

    Hi Does this dress have an inbuilt bra? If yes, Can the dress be made without the bra?

    I have a large bust and am worried the the beading below the bust will sit too high, can i provide additional measurements (ie. from hollow to under my bust or shoulder to under my bust to make sure the beading sits in the correct spot)?


    Thank you.

    par Lauren 14 / 10 / 2012

    Yes, this dress has a built-in bra. please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination. Hope you enjoy your shopping with us.

    par Smile 14 / 10 / 2012 Est-ce utile ? (0) (0)

  • Is there any way that i can see what the dress looks like in champagne

    and what is the embellishment made out of

    par kathy 21 / 07 / 2012

    Dear kathy,
    The embellishment is made of crystals. The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    par Smile 21 / 07 / 2012 Est-ce utile ? (0) (0)

  • My son is getting married June 23rd. I want to know if I order this dress would I get it on time for

    the wedding.
    also how to calculate shipping and handling.

    par Yani 05 / 06 / 2012

    Dear Yani,
    As we require a tailoring period of 12-15 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of June 23rd.
    While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

    par Smile 05 / 06 / 2012 Est-ce utile ? (0) (0)

  • Can the beading under the breasts be left off the dress?

    I'm not sure if the dress would look right on my body build with the beading around it. I really like the beading at the top, it's beautiful.

    par Kim Frederick 30 / 05 / 2012

    Dear Kim Frederick,
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    par Smile 30 / 05 / 2012 Est-ce utile ? (0) (0)

  • wenn ich das Kleid jetzt heute bestelle wie lange dauert dann die Lieferung ungefähr?

    ich bräuchte es ganz dringend. spätestens am 24. oder 25. müsste ich das haben. es wäre natürlich viel besser wenn das auch vorher gehen würde. können sie das schaffen?

    par Büsra k 05 / 05 / 2012

    Liebe(r) Büsra k,
    Rechnen Sie bitte die Versandzeit mit Bearbeitungszeit und Zeit für die Lieferung zusammen, welche Sie auf der Produktseite finden werden. Die Bearbeitung für das Kleid wird nach der Zahlung angefangen werden.
    MfG

    par Emma 06 / 05 / 2012 Est-ce utile ? (0) (0)

  • If I give my measurements could the dress be made with extra room for my baby belly?

    I will be 7 months pregnant by the time I need this dress. Is it possible to be tailored to fit my growing belly?

    par F. Robinson 24 / 04 / 2012

    Dear F. Robinson,
    Yes, our tailors can cut the dress just for you based measurements (esp. the measurement around the waist) you provide for an extra charge of only $29.99.

    Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    par Smile 24 / 04 / 2012 Est-ce utile ? (1) (0)

  • i have ordered this dress and 3 more items need them 3/24/12 is there ANY CHANCE to get them then

    i am confused about you chart. could you tell me if there is any chance i wil get the items i ordered from you by saturday 3/24/12 getting amxious. if you could expedite theorders even more i will gladly pay any additional postage. if you can reply asap i would appreciate it greatly. thx

    par cleone ferguson 19 / 03 / 2012

    Dear cleone ferguson,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. Thanks for shopping with us:)

    par Smile 20 / 03 / 2012 Est-ce utile ? (0) (1)

  • I am considering this dress for my daughter's wedding in August.

    Since the wedding will be outdoors I would like to know if this dress could be altered to a tea length? Also, I am of shorter stature and use a cane making the full length more difficult. I will look forward to hearing back from you =)

    par Marilyn 26 / 01 / 2012

    Dear Marilyn,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    For example, for tea-length dress, please refer to the link:
    http://www.lightinthebox.com/narrow/tea-length_v1280t0/special-occasion-dresses_c2048

    par Smile 28 / 01 / 2012 Est-ce utile ? (0) (0)

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