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Questions & Réponses des clients

  • Tous les | FAQs | Description du produit | Expédition ou Paiement | Question au service client

  • I can definitely do without the detail of the flower?

    I can definitely do without the detail of the flower?

    par Roberta 13 / 06 / 2012

    Chère cliente, cher client,
    Nous vous informons avec regret que pour des raisons techniques, nous ne pourrions pas faire de modification de style.

    par Rebeca 13 / 06 / 2012 Est-ce utile ? (0) (0)

  • hello. can this dress be made with a zipper at the mermaid flare so it could be convertible?

    Looking for dress for bridal party that would be long for ceremony and that the bottom could zip off so the dress would be short for the party after the wedding. Would want it to be just above the knee when zips off. Please let me know and thank you, Mary

    par mary 02 / 07 / 2014

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us.

    par Bo 03 / 07 / 2014 Est-ce utile ? (0) (0)

  • Is the burgundy color as red as it appears on my computer?

    HI - this is a lovely dress and I like it in the color pictured (burgundy). However, when I look at the swatch colors, the burgundy appears to be nearly brown, while the picture of this gown is a lovely deep red-wine (burgundy). I was told by a customer service rep that I could order swatches to inspect the color, but when I attempt to do that, I receive a message that swatches are not available in burgundy (or ruby) taffeta. Is this correct?

    Thanks for your help.

    par Swatch colors 26 / 08 / 2013

    The actual burgundy color is more close to the color chart. Slight difference may be caused by monitor display. Hope you enjoy shopping here with us:)

    par Dale 26 / 08 / 2013 Est-ce utile ? (0) (0)

  • Will this dress still be available April 2014??

    Hi there,

    We recently ordered this custom made dress and are very happy with it.

    We plan to order 2 more however not until in March/April of 2014.

    Can you please confirm that his dress will be available in April 2014???

    Thanking you


    par Jacinta 25 / 08 / 2013

    This dress is quite popular. We can't assure you it will still be available in 2014. But we do offer new dresses from time to time. You may find more satisfying ones by then. Thank you for shopping with us:)

    par Dale 25 / 08 / 2013 Est-ce utile ? (0) (0)

  • Trumpet/ Mermaid V-neck Floor-length Taffeta Evening Dress

    I am very interested purchasing one of your trumpet/meraid V-neck floor-length taffeta evening dress with the few of purchasing two more. Do you have many of these items in stock

    par Rebecca 02 / 01 / 2013

    We don't have them in stock now.
    We make them to order from scratch.
    Tailoring Time: 7-9 working days for making quality control, packaging, etc.
    Shipping Time: 3-5 days by expedited shipping and 6-8 days by standard shipping.
    It takes about 10-14 business days via expedited shipping after payment confirmed for you to get the dress.(We use DHL, UPS , FEDEX IP as expedited shipping and EMS as standard shipping,and china air mail as super saver shipping.)
    Thank you for your asking.

    par Veara 03 / 01 / 2013 Est-ce utile ? (0) (0)

  • I ordered the dress on 31 Oct 12 and need it to wear on fri 23 Nov 12.

    On reading your time line for making the dress I had expected to have received it by now and am getting a little agitated that it has not arrived. If the dress does not arrive by 23 Nov 12 I will have little use for it!!!!

    par Michelle Davis 19 / 11 / 2012

    Sorry for the trouble caused to you. So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    par Smile 19 / 11 / 2012 Est-ce utile ? (0) (0)

  • Hi, I love this dress and need a formal dress for an awards dinner on the 1st October.

    As I fit between your sizes is there any chance this could be made for me and delivered before Weds 29th Sept? I am 43, 39, 52 if not can you make any other dress suggestions for this date?
    many thanks,

    par Michelle 11 / 09 / 2012

    Thanks for your question. Yes, we can tailor this dress for you, based on your personal requirements. When placing your order, please be sure to click the little box for custom size and provide us your measurements. We will make the dress according to your exact specifications.See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
    And please understand we need a tailoring period time of 7-9 business days and a shipping period of 3-8 business days. there’s a chance your dress may not arrive by your deadline of 1st October. While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.
    Hope you enjoy shopping here. :)

    par Smile 11 / 09 / 2012 Est-ce utile ? (0) (0)

  • Hi! question about the flower

    I wanted to know if you can make this dress without the flower embellishment?

    par elena 20 / 08 / 2012

    Thanks for inquiry, the flower can not be removed

    par Smile 20 / 08 / 2012 Est-ce utile ? (0) (0)

  • how would this dress look on a short person

    Height: 60 in Bust: 44in Waist: 39 in ips: 43 Hollow 51

    As you see my bust is very large, as I am top heavy, and short. How will this look on me?

    Dress is trumpet/mermaid v-neck floor -length taffeta evening dress

    par nell 06 / 08 / 2012

    The design of this dress may make you look slim and taller. If you have special requirements for sizing, our tailors can cut the dress just for you based measurements you provide for an extra charge of only US$29.99.

    Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1]

    par Smile 07 / 08 / 2012 Est-ce utile ? (0) (0)

  • May I order a color swatch of the burgundy and ruby? I am willing to pay for it.

    I am hoping to purchase this dress for my daughter's wedding. I'd like to wear red. However, I love the color the model is wearing. therefore, i am willing to purchase swatches first and then place an order for the dress. wedding in October, so I have time.

    par brenda MOB 14 / 06 / 2012

    Dear brenda MOB,
    If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.

    par Smile 15 / 06 / 2012 Est-ce utile ? (0) (0)


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