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Questions & Réponses des clients

  • Tous les | FAQs | Description du produit | Expédition ou Paiement | Question au service client

  • Modifications possibles?

    Bonjour,
    J'aimerais savoir si ce modèle peut être allongé légèrement?
    Merci de votre réponse.

    par Karyn 09 / 06 / 2012

    Chère cliente, cher client,
    Nous vous informons avec regret que pour des raisons techniques, nous ne pourrions pas faire de modification de style.
    Cordialement

    par Rebeca 11 / 06 / 2012 Est-ce utile ? (0) (0)

  • when can I receive the dress if I buy it on tuesday (the dress will be tailored to my measurements)

    i need this dress for the 13/03/2014 I'm little, so the dress have to be made in relation with my size. is it possible to receive it the 13/03/2014 if I buy it 23 days before (I will take the express delivery)

    par virginie 16 / 02 / 2014

    Tailoring will take 15-17 business days. Delivery takes 3-8 business days depending on the shipping method you pay for. Sorry that it won't arrive by March 13.

    par Dale 16 / 02 / 2014 Est-ce utile ? (0) (0)

  • My prom is March 28, 2013 I ordered this dress yesterday, Do you think it will come in time?

    First it says that tailoring time is 14-16 days then 16-19 days then 13-15 then on the FAQ page it says tailoring time ins 7-9 days. I really need to know which one it is because this is confusing me. Than you.

    par Gabriela 09 / 03 / 2013

    Sorry for confusion caused. We need 16-19 business days to tailor this dress. Please log in your account on our site and go to My Orders, then click the related Order Number and you will see all the detailed information about your order process in your account including the estimated shipping date.

    If you need further help, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    par Dale 11 / 03 / 2013 Est-ce utile ? (1) (0)

  • its seem as though the waiting period is about 4 weeks is that accurate

    Stretch Satin Sheath/ Column V-neck Short/ Mini Cocktail Dress inspired by Kate Middleton



    I love this dress as well as another one I seen here quick can I get it.

    par sandra 14 / 01 / 2013

    Tailoring Time: 7-9 working days for making quality control, packaging, etc.
    Shipping Time: 3-5 days by expedited shipping and 6-8 days by standard shipping.
    It takes about 10-14 business days via expedited shipping(We use DHL, UPS , FEDEX IP as expedited shipping and EMS as standard shipping,and china air mail as super saver shipping.
    ) after payment confirmed for you to get the dress.
    Thank you for your asking.

    par Veara 14 / 01 / 2013 Est-ce utile ? (0) (0)

  • a question

    How many inches is this dress from the waist line

    par quita 22 / 09 / 2012

    Thanks for your question. It is about 45cm. Hope you enjoy shopping here. :)

    par Smile 23 / 09 / 2012 Est-ce utile ? (0) (0)

  • Is it possible to get this dress in floor length?

    Is it possible to get this dress in floor length? and if so...how much will it cost?

    par Toni Crabtree 09 / 08 / 2012

    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length, details or material in any way.

    par Smile 09 / 08 / 2012 Est-ce utile ? (0) (0)

  • I wish i had known, this is putting me under to much pressure, i will never place another order with

    you guys, i need to know if i can cancelled this order or if the dress can come sooner, this is to much pressure..

    par doneisha johnso 29 / 03 / 2012

    Dear doneisha johnso,
    Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality. And if you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
    Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    par Smile 30 / 03 / 2012 Est-ce utile ? (0) (0)

  • when i ordered this dress, it said 3 to 5 business days, my prom is april 20th and if i had known it

    would take this long, i would have not ordered, is there anyway my order can come sooner.

    par doneisha johnso 28 / 03 / 2012

    Dear doneisha johnso,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days.

    par Smile 29 / 03 / 2012 Est-ce utile ? (1) (0)

  • when will my dress arrive? because i ordered my dress on march 1st and it hasn't gotten to me yet

    and i need it on march 17th so how can i speak with a costumer service because i really need to talk to some body

    par geraldine 14 / 03 / 2012

    Dear geraldine,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. Thanks for shopping with us:)

    par Smile 15 / 03 / 2012 Est-ce utile ? (1) (0)

  • WILL THIS DRESS PRICE GO BACK UP AFTER THE SALE WILL REALLY LIKE TO PURCHASE IT FOR THE SALE PRICE

    LOVE THIS DRESS HAVE A BIRTHDAY PARTY COMMING UP

    par MEGAN FORDE 11 / 03 / 2012

    Dear MEGAN FORDE,
    We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

    par Smile 13 / 03 / 2012 Est-ce utile ? (0) (0)

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