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Questions & Réponses des clients

  • Tous les | FAQs | Description du produit | Expédition ou Paiement | Question au service client

  • How long will this dress be available?

    How long will this dress be available?

    Dear Sir/Madame,
    I'm getting married 3/27. But i want to buy this dress for my bridesmaids.
    How long will this dress be available on your site?
    I want, size is "4" and color is "dark navy"
    Do i recieve it in 10~15days ?(include delivery period )

    Tell me if the delivery is feasible or not.

    Thank you.

    par eunjidat 10 / 03 / 2014

    " Dear Customer,

    Thank you for shopping with us at LightInTheBox.com
    this item needs 15-17 business days to prepare to ship.
    all the items are prepared,they need 1-2days to check.

    it is possible that the order will be send in advance if the items are prepared early.
    It usually takes 3-5 days to arrive.
    so it should be hard to arrive before 27th march.

    You can learn more about the details in the product page
    Please refer to the fowllowing link:
    http://www.lightinthebox.com/Sheath--Column-One-Shoulder-Knee-length-Chiffon-Bridesmaid-Dress_p184656.html Once we mail out your package,

    we will send you an email including courier name and tracking number of your parcel for your reference.

    If you have further questions, please feel free to contact us.
    We will be glad to help.

    sincerely
    LightInTheBox.com
    "

    par Stephan 11 / 03 / 2014 Est-ce utile ? (0) (0)

  • what color do i need to order?

    My color for my bridesmaids dresses is hot pink/ fuscia, like ahe is wearing in the picture next to her measurements. However, i see no match to this color on your color chart. We would like to order this dress but i am unsure of what color to choose. Can you tell me what the name iof that pink is? Thank you!

    par aerial 21 / 02 / 2013

    Thanks for your question.
    There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. And may be we will call the colors in different way.
    So we may suggest you to order a color swatch to determine which color can match it best.
    http://www.lightinthebox.com/8-Piece-Fabric-Swatch-for-Dresses_p33996.html
    Hope you enjoy shopping here.

    par Smiley 22 / 02 / 2013 Est-ce utile ? (0) (0)

  • I live in England. Will i have to pay any additional cost (e.g. tax on delivery) at all???

    If I had to pay additional tax, this would put me off ordering.

    par Sarah 18 / 01 / 2013

    LightInTheBox is based in China. We are a Chinese company happily serving customers all over the world. Therefore anything you buy from us is going to be imported into your country and, in some cases, may be subject to customs or import duties on delivery. Recipients are responsible for any additional charges for customs clearance.

    par Joy 20 / 01 / 2013 Est-ce utile ? (0) (0)

  • How long will this dress be available?

    Dear Sir/Madame,
    I'm getting married 3/8 next year. But i want to buy this dress for my bridesmaids.
    How long will this dress be available on your site?

    Thank you.

    PS Tried it for myself. Looked quite nice!

    par Stéphanie Block 06 / 12 / 2012

    Thanks for your inquiry. The offer of the item on our website may change according to the market and the requirement of customer. If you like this dress, hope you can place order earlier and take the chance. Thanks for coming to our website and hope you can enjoy your shopping here :).

    par candy 07 / 12 / 2012 Est-ce utile ? (1) (0)

  • Roughly how long would it take to order this dress as custom made to australia?

    Roughly how long would it take to order this dress as custom made to australia? My wedding is on the 23rd of feb and would like to know how long it takes to receive a custom made dress? I am looking at ordering 3 dresses.

    par Sarah 09 / 09 / 2012

    Thanks for asking, Tailoring Time: 7-9 business days Shipping Time: 3-8 business days, so it takes 10-14 business days for you to get it if you choose expedited shipping

    par Smile 10 / 09 / 2012 Est-ce utile ? (0) (0)

  • Could you please tell me if the flowers on the shoulder strap are removeable? Thanks

    Hi there,

    Could you please tell me if the flower details on the shoulder strap are removable?

    Thanks heaps

    Christine

    par Christine 24 / 07 / 2012

    Dear Christine,
    The flowers are attached on the shoulder. If you remove them from the dress, it may damage the dress. We don't recommend you to remove them although you can do it.
    Hope you enjoy shopping with us:)

    par Smile 24 / 07 / 2012 Est-ce utile ? (0) (0)

  • Please can you tell me if this dress can be custom made to be floor length? thanks.

    As one of my bridesmaids would like a floor length dress.

    par Katy 03 / 07 / 2012

    Dear Katy,
    No, it can only be made as it is in the picture. Suggest you choose another dress instead.
    Thank you for shopping with us:)

    par Smile 04 / 07 / 2012 Est-ce utile ? (0) (0)

  • colour not in selection

    My colour theme is a mustard yellow. Is it possible to order a colour outside of your selection. if so what is the best way to give you the closest indication of color desired ? eg could I send a picture?

    par mel 11 / 06 / 2012

    Dear Mel,
    The dress can only be made in the colors listed in the dropdown list.
    Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    par Smile 11 / 06 / 2012 Est-ce utile ? (0) (0)

  • I have decided to get this dress in the same yellow colour for one of my bridesmaids

    For my 2nd bridesmaid I want a different style but same fabric and colour to this dress. Do you have another dress in the same fabric and colour but different style? Thanks.

    par Yvonne Zane 03 / 06 / 2012

    Dear Yvonne Zane,
    Here is a link for bridemaid dress in chiffon:
    http://www.lightinthebox.com/narrow/chiffon_v1319t0/bridesmaid-dresses_c1773
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    par Smile 03 / 06 / 2012 Est-ce utile ? (0) (0)

  • one of the reviews said there was a £30 delivery fee for each dress.

    please can you confirm if this is the case.

    par jemma 02 / 06 / 2012

    Dear Jemma,
    We only charge you the item price and the shipping cost. As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
    http://www.lightinthebox.com/knowledge-base/c10/a29.html

    par Smile 04 / 06 / 2012 Est-ce utile ? (0) (0)

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