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Questions & Réponses des clients

  • Tous les | FAQs | Description du produit | Expédition ou Paiement | Question au service client

  • i have a standard size how long to deliver?

    I have ordered and paid for the dress today 1st may 2013, if it is a standard size, no tailoring needed how long to arrive in country victoria?
    Thanks
    Jan

    par jan clark 30 / 04 / 2013

    Répondre(1)

    Veuillez entrer votre réponse.

    Please kindly understand that no matter standard size or not, this dress is made to order and we need 7-9 business days to tailor it. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    par Dale 30 / 04 / 2013 Est-ce utile ? (0) (0)

  • want to order this dress will I have it by the 24th April 2013??

    I want to order this dress will I have it by the 24th April 2013??

    par Suheyla 08 / 04 / 2013

    Répondre(1)

    Veuillez entrer votre réponse.

    Sorry, this dress is made to order and we need a tailoring time of 7-9 business days. After that, shipping will take another 3-8 business days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    par Dale 08 / 04 / 2013 Est-ce utile ? (0) (0)

  • I ordered this dress in Daffodil color. What would be the color of the belt? Would it Daffodil as we

    I ordered this dress in Daffodil color. What would be the color of the belt? Would it Daffodil as well? Thanks.

    par RVZ 20 / 03 / 2013

    Répondre(1)

    Veuillez entrer votre réponse.

    Belt color will be as pictured no matter which color dress you order. Thank you for shopping with us:)

    par Dale 20 / 03 / 2013 Est-ce utile ? (0) (0)

  • I see your terms and conditions. .

    If I just ordered a size (14) would it be here by 28 March. Short notice i know but no harm in asking. Many thanks

    par Vicki 16 / 03 / 2013

    Répondre(1)

    Veuillez entrer votre réponse.

    Please be kindly noted that as all our dresses are made to order from scratch, we require a tailoring period of 14-16 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 28 March 2013 as you requested.
    Thank you for shopping with us:)

    par Smile 18 / 03 / 2013 Est-ce utile ? (0) (0)

  • Are the sequines used the same color at the dress that I would order?

    I would not want silver sequines on a gold or champaign colored dress.

    par Dolores OAKLEY 06 / 01 / 2013

    Répondre(1)

    Veuillez entrer votre réponse.

    Thank you for inquiry. We are sorry that the belt color will be as pictured no matter which color dress you order. Thank you for your understanding and hope you enjoy shopping here!

    par Janey 07 / 01 / 2013 Est-ce utile ? (0) (0)

  • Can a couple things be customized?

    I really love this dress, except I would want the sleeves to be symmetrical and there seems to be little extra beads on the belt in the center. Would it be possible to keep in the belt without the extra few beads and to standardize the sleeves?

    par Sidne 30 / 10 / 2012

    Répondre(1)

    Veuillez entrer votre réponse.

    Sorry, this can not be changed, every designer has his unique design with material he choose, if changed, it could not assume the same style as you see in the picture

    par Smile 30 / 10 / 2012 Est-ce utile ? (0) (0)

  • How long will it takes to the product to arrive in Mauritius once ordered?

    I am interested in 3 dresses for a special occasion, I am ready to order them but I want to know how long it will takes as I need them for the 27 the latest

    par Jl 18 / 07 / 2012

    Répondre(1)

    Veuillez entrer votre réponse.

    Dear Jl,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 12-15 working days and a shipping time of 3-8 working days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 27 July 2012 as you requested.

    par Smile 18 / 07 / 2012 Est-ce utile ? (0) (0)

  • Speed up delivery

    My dresses are nearly ready to be shipped - can I pay extra to have them shipped
    so I receive them by Thursday 17th May ( UK) . The date I need them for has changed again to Friday 18th May .

    If you advsie of cost I can pay via credit card

    I do hope you can help me .

    Kind regards

    Ann Sutton

    par Ann Sutton 14 / 05 / 2012

    Répondre(1)

    Veuillez entrer votre réponse.

    Dear Ann Sutton,
    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page("Resolve A Payment Issue" or "Ask About Import Tarrif") to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    par Smile 14 / 05 / 2012 Est-ce utile ? (0) (0)

  • a question

    Would it be possible to get some color swatches before ordering this dress? I'm having trouble deciding which color to choose. This would be for mother of the groom and the bridesmaids are wearing purple, lavender, and silver or gray. Mother of the bride is wearing cranberry.

    par Jean Chauvin 07 / 05 / 2012

    Répondre(0)

    Veuillez entrer votre réponse.

  • IN A MATTER OF COLOUR

    WHAT IF I ORDER THE DRESS IN IVORY OR CHAMPANGE COLOUR, WILL THE BELT COME IN SILVER IVORY OR GOLD?

    par ELENA 06 / 05 / 2012

    Répondre(0)

    Veuillez entrer votre réponse.

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