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Questions & Réponses des clients

  • Tous les | FAQs | Description du produit | Expédition ou Paiement | Question au service client

  • Can I get dress in sage color, size 16 or 18 by end of July?

    My wedding is on August 2nd, 2014. I ordered it for a member of the wedding party and there was mistake with my payment which was corrected 2 days ago, but has not yet be reprocessed through paypal. I am very worried that I will not get it in time. Thank you.

    par Linda A. Long 17 / 07 / 2014


    Veuillez entrer votre réponse.

    Sorry, this dress is made to order and requires a tailoring time of 10-14 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. Hope we can serve you better in the future. Have a nice day!

    par Bo 17 / 07 / 2014 Est-ce utile ? (0) (0)

  • What jacket do you recommend?

    I am ordering this dress in white for an "all white" 50th birthday party in August. I would like a short sleeve jacket or wrap. Which do you recommend?

    par Jill 05 / 07 / 2014


    Veuillez entrer votre réponse.

    Please refer to this link and choose your favorate:
    Thank you for shopping with us.

    par Dale 07 / 07 / 2014 Est-ce utile ? (0) (0)

  • Made to order details.

    Would it be possible to add short sleeves to this dress & bring the back up? If so, how much would it cost for a size 8 dress?

    par Tina 25 / 03 / 2013


    Veuillez entrer votre réponse.

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)

    par Dale 25 / 03 / 2013 Est-ce utile ? (0) (0)

  • Is it possible to purchase extra fabric (satin and/or chiffon) so that I may add sleves?

    I'm asking in reference to the "A-line Straps Tea-length Chiffon Bridesmaid/Wedding Party Dress" #00029293.

    Thank you for your reply

    par Susan Lockwood 14 / 11 / 2012


    Veuillez entrer votre réponse.

    Yes, you could order extra fabric in our website. please search fabric yard in our search engine and you will find all you need. Hope you enjoy your shopping with us.

    par Smile 15 / 11 / 2012 Est-ce utile ? (0) (0)

  • How do I remove an item from my favorites?

    Also, I put a dress in my cart and wanted to add two others and the item didn't stay in my cart.

    par Deborah Lantto 29 / 10 / 2012


    Veuillez entrer votre réponse.

    Thank you for your inquiry. Please register on our website and log in your account, click the button "Add to Cart" on the product page, then you could add the item into your shopping cart and continue your purchase. If you would like to remove the item from your shopping cart, please move your mouse under the price of the item on the shopping cart and there you will see a small x, please click it and the item will be removed from your shopping cart. Hope you enjoy your shopping here.

    par Smile 29 / 10 / 2012 Est-ce utile ? (0) (0)

  • What are the extra charges for Canadian customers?

    I live in Kamloops B. C.

    par Canadian 15 / 09 / 2012


    Veuillez entrer votre réponse.

    we do not charge extra fees. You only need to pay the item price and the shipping cost to us. But sometimes the customs of your country may charge a little customs tax.

    Since it's international transaction, there might be customs duties charged by your government. Please consult your local customs about the customs duty.

    Hope you enjoy your shopping here:)

    par Smile 18 / 09 / 2012 Est-ce utile ? (0) (0)

  • I would like this dress to fall just below the knee but the photo implies it is mid-calf length.

    Can I specify a hollow to hemline measurement of 37 inches? Your order form does not include a hollow to hemline measurement only hollow to floor.

    par Sylvia Smith 10 / 09 / 2012


    Veuillez entrer votre réponse.

    Sorry, this can not be changed,
    every designer has his unique design with material he choose,
    if changed, it could not assume the same style as you see in the picture

    par Smile 12 / 09 / 2012 Est-ce utile ? (0) (0)

  • What is the Material under the Chiffon?

    I noticed on some of the dresses with chiffon says "over elastic satin". What is the Chiffon over in this particular style dress?

    Thanks for your prompt reply.

    par Tamara 22 / 08 / 2012


    Veuillez entrer votre réponse.

    Thanks for contacting us. It's satin under the Chiffon.

    par Smile 22 / 08 / 2012 Est-ce utile ? (0) (0)

  • Length of Dress

    Is it possible to have this dress made as floor-length?

    par Rita 19 / 08 / 2012


    Veuillez entrer votre réponse.

    I am sorry that this dress can not be made as floor length. Every designer has his unique design with the fixed design he choose, if changed, it could not assume the same style as you see in the picture, so you’d better not change the original style, because it could not be the same perfect effect as you imagine.
    Your kindly understand will be highly appreciated.
    Hope you enjoy your shopping here.

    par Smile 20 / 08 / 2012 Est-ce utile ? (0) (0)

  • Can this dress be expediated What is the soonest I can recieve it?

    What would the cost be? I have a wedding to go to and it's in August on the 5th.

    par Jeannie 13 / 07 / 2012


    Veuillez entrer votre réponse.

    Dear Jeannie,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 12-15 working days and a shipping time of 3-5 working days by fastest shipping method. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 05 August 2012 as you requested.

    If you still want to order this dress, here is the guide for you to check the shipping cost:

    par Smile 14 / 07 / 2012 Est-ce utile ? (0) (0)

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