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Questions & Réponses des clients

  • Tous les | FAQs | Description du produit | Expédition ou Paiement | Question au service client

  • checking also about the color of the dress on the model in the picture?

    someone had asked before, but some time ago about what color of the dress on this model in the picture..? I love this color and want to order one just like this, but unsure what color this is from the chart...please help! I don't want to guess and end up with the wrong color! thanks!

    par eliza 19 / 04 / 2013

    Please be kindly noted that the shown color is close to silver. Due to the light, it looks darker in the picture.
    Thank you for shopping with us:)

    par Smile 21 / 04 / 2013 Est-ce utile ? (0) (0)

  • How much would shipping and import tax to the UK be?

    Hi there, very keen to order this beautiful dress and would be very grateful if you could provide an estimate as to the cost of shipping to the UK and import tax so I can factor it into the budget. Many thanks

    par Jill 21 / 03 / 2013

    Please add the items to your shopping cart, and click the green button "Proceed to Checkout". You will find the shipping cost with the discount offered for your order and other costs in total in the Order Information page. Hope you enjoy shopping here with us:)

    par Dale 21 / 03 / 2013 Est-ce utile ? (0) (0)

  • I was looking at your colours listed for this dress.

    could you tell me what color the dress is in the picture. also do you have a color guide so I could may be chooses a different color. Thank you for your time.

    par Ms Dawn Hull 12 / 10 / 2012

    Thank you for your inquiry.
    We are afraid that we don't have the color shows in the picture
    you can click this link to check with our color chart
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
    Hope you enjoy your shopping with Lightinthebox
    Best Regards

    par Smile 12 / 10 / 2012 Est-ce utile ? (0) (1)

  • How long would it take to get this dress?

    I would need 5 of them tailored and shipped to Canada.

    par Arwynn 02 / 10 / 2012

    Thank you for inquiry. As it is made to order, it usually takes 2-3 weeks to reach you. We suggest you choose expedited shipping which is faster and cheaper, and then it will 10-14 business days to arrive after payment confirmed. Hope you enjoy shopping with us!

    par Smile 02 / 10 / 2012 Est-ce utile ? (0) (0)

  • Is it possible to have a shoulder wrap made, to match this dress(similiar to the wrap in 00205879

    if i ordered today would i get it in time for 26th november. Regards Jenny from sydney

    par Jenny 15 / 09 / 2012

    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    The tailoring time for this dress is 7-9 days and the shipping time for this dress is 3-8 days. So if you place your order today, it should arrive to your place in time. Hope you enjoy your shopping with us.

    par Smile 17 / 09 / 2012 Est-ce utile ? (0) (0)

  • How do I exchange for a new size dress?

    I have tried to contact customer service, but I have been unsuccessful. Please help. I would like to return my dress and exchange it for a new size. Thank you!

    par Kristin 17 / 03 / 2012

    Dear Kristin,
    By submitting a ticket, please log in to "My Orders", click on your order number to come to the order's "details" page, then you will see a tag on the right side says "Need help? Contact Customer Service". Just click it to submit a request explaining your needs.

    par Smile 19 / 03 / 2012 Est-ce utile ? (0) (0)

  • Can I request fabric samples? and is the elastic woven sheath dress several inches ABOVE the waist?

    I really like several of your dresses, my daughter is getting married in May and wants me to wear a color that is in the color scheme of the wedding. I would like to see a couple of fabric samples, as I know computer screens are not always true to color.
    Also I really like the elastic woven sheath dress, and It appears to that the waistline sits a couple inches above the waist, which I would prefer, as I no longer have much of a waistline, so dresses that sit above my waist, give me more of an illusion of a waistline, tho I don't know if this dress falls into that category, thanks

    par Diana 20 / 02 / 2012

    Dear Diana,
    If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
    And here is the link for all the swatches we have on offer:
    http://www.lightinthebox.com/c/swatches_3927

    par Smile 21 / 02 / 2012 Est-ce utile ? (2) (0)

  • If I order 4 dresses now, can they deliver to UK by 18th March?

    I would like to make sure the 4 dress I like to order will be deliver on time by 18th March to UK.

    par ding 27 / 01 / 2012

    Dear ding,
    We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012). So if you ordered today, it would reach you by 18th March.

    par Smile 29 / 01 / 2012 Est-ce utile ? (1) (0)

  • What's the difference between a lavender and lilac?

    I am sorry if this question sounds so dumb, but what is the difference between a lavender and lilac? Aren't they close to each other? I love your website, and trust me, I am not trying to create more unnecessary work for you guys -- but what would be helpful is if we could see samples of colors (like in little patches, in little boxes showing the shade of color), so we know the ballpark of the colors we're dealing with. Thanks! Your website rocks by the way!!

    par Gaby 07 / 12 / 2011

    Dear Gaby,
    It's my pleasure to assist you:) Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
    Hope you enjoy your shopping here;)

    par Smile 07 / 12 / 2011 Est-ce utile ? (1) (0)

  • What color is the dress that the model is wearing?

    I am trying to find out what is the color of the dress the model is wearing. It states in the description "Color Shown: As Pictured." What does that mean?

    par Gaby 07 / 12 / 2011

    Dear Gaby,
    The shown color is not available at this moment. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    par Smile 07 / 12 / 2011 Est-ce utile ? (1) (0)

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