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Questions & Réponses des clients

  • Tous les | FAQs | Description du produit | Expédition ou Paiement | Question au service client

  • Is this dress fitted through the stomach and hips, or loose?

    Hi there,

    I'm trying to work out if this dress will suit me. From the picture, it doesn't look form-fitting, but I understand that Mermaid style usually refers to a dress that is tight through the mid-section down to the hips? Is this dress fitted from the bust to hips or is it a looser material? Thanks

    par Annabelle 08 / 11 / 2013

    This dress is fitted from bust to hips.While you can compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Thank you for shopping with us.:)

    par Smile 10 / 11 / 2013 Est-ce utile ? (0) (0)

  • Hello! I really want this dress!

    My best friend is getting married on September 14. Do you think i can have this dress on time? I know tailoring takes 7 to 9 days, but maybe i can save some time with expedited shipping time... Thank you!

    par Mar 04 / 09 / 2013

    This dress is made to order from scratch. We are afraid there isn't enough time for you to get it by 14th. Thank you for shopping with us:)

    par Dale 04 / 09 / 2013 Est-ce utile ? (0) (0)

  • I'll be wearing 5 inch heels. So would it be better to add 5 inches to my height measurments?

    I'm concerned that if I do add 5 inches to my height measurements that it may alter my shoulder to waist ratio measurment. I have a shorter than average shoulder to waist measurment causing most of the dresses I've brought in the past to have a gaping hole of extra fabric at the shoulder blades. My friends even joked about it saying I should start carrying my handbag in the gaping hole on the back of the dress. With this in mind, please advise as to whether I should add 5 inches to my hieght measurement to compensate without causing a dire affect to my overall fit.

    par Tze-Yan 14 / 06 / 2013

    If you are ordering this dress in custom size, please be noted that we will add 2 inches to height and hollow to floor size for heels. Since you are wearing 5 inch heels, suggest you add 3 inch heels. We will make the top part according to your bust and waist measurement. It will fit you perfectly.
    Thank you for shopping with us:)

    par Smile 16 / 06 / 2013 Est-ce utile ? (0) (0)

  • Hello what is the fabric of this dress and if it is cut on the bias?

    is this a mix with chiffon and something cut on the bias
    do you have sample of the other colors made in this dress

    par Taffi 21 / 09 / 2012

    Thank you for your inquiry.
    you can check this link for our color chart
    Hope you enjoy your shopping with Lightinthebox
    Best Regards

    par Smile 21 / 09 / 2012 Est-ce utile ? (0) (0)

  • I have a Ball on Sept 15th. Can you confirm my dress will arrive by then?

    I have paid extra for Expedited Shipping. Many thanks

    par Naomi 25 / 08 / 2012

    Thank you for your question. The processing time of this dress is 7 to 9 business days and the shipping time is 3 to 5 business days. That will be 10 to 14 business days in total. So, if you place your order today, the order will arrive you by then.

    par Smile 27 / 08 / 2012 Est-ce utile ? (1) (0)

  • How long will it take to receive the dress?

    I need this dress by Sept 15. If I send you made to order measurements how llong will it take? Can I get the dress by that date? I'm in Korea.

    par hunyoung 24 / 08 / 2012

    Tailoring Time: 7-9 business days
    Shipping Time: 3-8 business days
    Hope you can enjoy your shopping here.

    par Smile 24 / 08 / 2012 Est-ce utile ? (0) (0)

  • Do you recommend this dress for a large bust?

    I love the way this dress looks (especially on such a pretty model) But I am 38 DDD bra size. Bust 44.7" I am worried half my breasts will stick out and look vulgar.
    I see your size recommends it for my type of body, hourglass. Kindly advise if large bust would look too revealed or if you adjust the front opening.

    par Yanna 14 / 08 / 2012

    It is perfect for hourglass-shaped bodies.
    By selecting "Custom measurements", your dress will be personally tailored for your exact fit.
    hope you enjoy your shopping here:)

    par Smile 14 / 08 / 2012 Est-ce utile ? (1) (0)

  • Can this dress be made with a slit down the side? Similar to the Jennifer Aniston inspired dress?

    I am hoping to buy my bridesmaids dresses on from this site. I really like the Jennifer Aniston Golden Globe inspired dress and this one here. However I want them to still be similar which is why I am asking about the slit. And are they both made out of chiffon? Or is there quite a difference with the elastic woven and sheath?
    I am planning to get this one in ruby, or a bold bright red. And the Jennifer Aniston dress in Royal blue or regency, whichever is bolder and brighter :)

    Thanks for your help!

    par Angela 22 / 06 / 2012

    Dear Angela,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    par Smile 25 / 06 / 2012 Est-ce utile ? (0) (0)

  • If i dont like the way the dress fits, can i get my money back?

    also do i need to pay shipping on return items?

    par Marisela 15 / 06 / 2012

    Dear Marisela,
    Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:

    par Smile 16 / 06 / 2012 Est-ce utile ? (0) (0)

  • how do I view colors of dresses

    Id like to view the colors of the dresses

    par sarah 31 / 05 / 2012

    Dear sarah,
    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".

    par Smile 01 / 06 / 2012 Est-ce utile ? (0) (0)


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