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All You Need To Know About Lights From LightInTheBox.com

FAQ
Q: What does the screw specification E26, E27, etc, under the product description refer to?
A: The designation for E xx refers to the diameter in millimeters. This includes the U.S, where the bulb glass is listed in eighths of an inch. For example, E12 has a diameter of 12 mm. There are four common sizes of screw-in sockets that are used for line-voltage lamps:

• Candelabra: E12 North America, E11 in Europe
• Intermediate: E17 North America, E14 (Small ES) in Europe
• Medium or standard: E26 (MES) in North America, E27 (ES) in Europe
• Mogul: E39 North America, E40 (Goliath ES) in Europe.

E27 and E14 are the most common sizes in countries that use 220–240 volts AC domestic power. In USA and Japan they use 120- and 100-volt, so the standard size for general-purpose lamps is E26.
Q: Can I use a dimmer switch with my lights?
A: Yes you can. All you need to do is ensuring that the dimmer switch will work with the wattage of your bulbs. Also make sure the dimmer is suitable to be used with the chandelier.
Q: The light that I’m looking at has a round head plug, but I need a flat head. Do your lights come with an adaptor?
A: Sometimes an adaptor is included. However, if the product you are looking for doesn’t include an adapter, you can request an adaptor when purchasing your item.
Q: Can LED lights be wired to a light switch rather than being plugged into a wall socket?
A: They can be wired to a light switch. While when connecting to a light switch please keeps in mind the light's voltage (the voltage differs between products and is listed in the specifications).
Q: Do LED strips come with double-sided adhesive tape?
A: The strips do not come with double-sided adhesive tape, but they can easily be attached to the surface of your choice with a good-quality tape.
Q: Can LED lights be used outdoors in rain or snow?
A: Yes, the majority of our LED lights can be used outdoors. Some are listed as non-waterproof and therefore should be used indoors only. Although most of the lights will work fine in all but the most extreme conditions, it's still important to protect the power supply, especially in rain or snow.
Q: Is it possible to cut the tape and re-link it together?
A: Yes, the tape can be cut and re-linked with a soldering iron and cable. However, please be aware that the tape may no longer be waterproof once cut.
Q: How long do LED lights last?
A: Our lights will last for at least 25,000 hours and often for much longer. Factors like environment, temperature and usage will affect the life of the lights.
 
Shipping & Return Policy

About Processing Time

On each product page we display the particular manufacturer's stated lead time, once you have completed your order, it will take approximately 3-15 Working Days for the processing time. Our high quality lights are made in the formation process, such as glass melting, polishing process, and assembling into lights. This process time does not factor time in transit with the shipping carrier.
Occasionally, items shown to be in stock or available get pre sold, in this case, you will be sent a email notification that your item is on backorder, you have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order.
Please refer to the specific product page for the exact processing time for the light you are interested in.

About Shipping Times

We do our best to provide you with accurate shipping times for our products. The times are estimates only. We have partnered with EMS to fulfill our orders. It takes about 3-8 Working Days to most countries, remote countries might take longer. These shipping times are not a guarantee. If you have a time sensitive project we recommend that you call a sales specialist and arrange expedited shipping.

Order Cancellations

Our cancellation policy is designed to allow you to rest assured when buying lights from us. Please refer to our cancellation and return policies below for details.
- Orders cancelled before your item is shipped are eligible for a full refund.
- Once you're the product of your order has been shipped, you can’t cancel your order if you haven’t yet receive it. Specific return policy is as follow.
*When you receive an email entitled "Payment Confirmation for Order# XXXXXXX with LightInTheBox.Com," your payment has been confirmed.

Return Policy

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the light meets your order specifications. Try the light as soon as possible. If you are returning or exchanging lights, please make sure they are in brand-new condition, unused and with original packaging. Requests to return items due to quality issues, damage during shipping, or color/style/size errors must be accompanied by photos or other evidence that clearly shows the problem with the item received.
Replacements and refunds are not available for lights with no quality issues.

Damaged or Defective Items

Damaged or defective items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund.

Mis-shipped Items

If you received a mis-shipped item, you need to provide photographs of the incorrect item to prove that you received the wrong item before we process your exchange or refund.

Sizing Issues

If the item you received meets the size specifications of your order and the product page, then it can’t be returned or exchanged. But if the item you received does not meet the size specifications of your order and the product page, then your order can be returned or exchanged at no additional cost.

Quality Issues

Light quality issues include:
- Product damage
- Failure to function properly once correctly installed
- Receiving the wrong items
Note: Considering the settings of your computer screen may alter the color of the pictures shown on LightInTheBox.com, slight color mismatches are not included.

Appearance Differences

The settings of your computer screen may alter the color or appearance of pictures shown on LightInTheBox.com. Slight color and appearance differences between pictures on the website and the actual item are common. However, if you are confident that you have received the wrong item, please contact Customer Service and provide photographs to see if a return or refund is possible.
Please note that order return with no quality issues cannot be approved. Include an explanation and photographs of the product and courier number documenting the reason for the return.

Overdue Orders

If your order cannot be shipped by the date originally stated, Customer Service will offer you the option of keeping or canceling your product.
- Customers whose items are overdue by no more than 10 days can choose to cancel the product and get a full refund, or keep the product and get a 30% reimbursement upon delivery.
- Customers whose items are overdue by more than 10 days have the option of canceling for a full refund, or keeping the product at no cost except shipping fees.

Return Process

If you choose to return your order for one of the reasons above, please remember to Contact Customer Service within 7 days of receiving your item. Please include an explanation and photographs of the product and courier number documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
Once we’ve confirmed your circumstances, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.
All lights from LightInTheBox.com have 6-month warranty period. If you have any questions regarding our warranty, please contact Customer Service.
Voltage Specifications
Quality Guarantee

1. Processing

LightInTheBox.com Lights are sourced from the most high-tech factories in China. We inspect each factory for manufacturing quality and precision to ensure that they produce the quality that LightInTheBox is known for. Below are some photos of the manufacturing process that were taken during our last inspection.

2. Packaging

Manufacturing quality would mean nothing to you if your light arrived damaged. For this reason, we take great care to package our finished lights as securely and safely as possible. Our packaging is tested to withstand forces exceeding those normally encountered in transit. Below is a diagram outlining our packaging materials and process.

FCC/CE Certification

All of our lights certified by the FCC can be safely used in the US All of our lights certified by the CE can be safely used in the EU
 
Light Buying Guide From LITB

Find Your Fixtures:

1. Ceiling fixtures: Ceiling fixtures, such as chandeliers or flush-mount lighting fixtures fill a room with light. Using an additional lamp helps to counteract the harsh shadows cast by ceiling light fixtures. Decorative ceiling light fixtures, such as chandeliers and pendants, make a beautiful and functional addition to any room. Other modern ceiling light fixtures include track lighting and recessed lighting.
2. Table lamps: Table lamps usually range from 25 inches to 34 inches in height and are the most-used general lighting in all homes. Table lamps look best when the base and the shade are in proportion to each other. When you sit, the lampshade should be at eye level and the light bulbs unseen.
3. Accent lamps: Accent lamps are smaller, useful in rooms such as the hallway, bedroom, bathroom or entryway. They are usually less than 20 inches in height and use a smaller bulb. They can create an ambient, luminous glow near bookcases or hobby collections or in an unused corner of a room. Accent lighting under kitchen cabinets or back lighting on the top of kitchen cabinets is currently popular. Also popular is lighting for curio cabinets and picture lighting for artwork.
4. Floor lamps: Floor lamps are often adjustable, using three-way bulbs. Choose torchiere lighting, which sends the light upwards, shade lighting, which focuses the light of the floor lamp out and down, or a floor lamp with a combination of the two.
5. Sconces: Wall-mounted lighting, such as sconces, is a popular way to illuminate porches and hallways. Wall sconces over a sofa set or in a dining room will add to the ambiance of your home. Home lighting creates moods and warmth in home decor, and wall sconces make dramatic focal points in your room. Most wall mounts or wall sconces shed soft lighting and are meant as room accents only. Many must be hard wired into your wall. Professional installation of these wall light fixtures is recommended.
6. Bathroom lighting: Bathroom lighting should be flattering when you look in the mirror. It also needs to provide illumination for tasks like shaving and applying make-up. Combine overhead lighting with sconce lighting or a lighted vanity mirror to get the right combination. Wall-mounted lighting sconces and vanity lighting must be hard wired into your wall.
7. Picture lights: Picture lights make a dramatic difference in the appearance of your wall art and photos. The added light brings out colors and details you might not notice under the regular lighting of a typical room. Most picture lights mount to the frame, and many are cordless. You can find them in a variety of styles and finishes that coordinate with a variety of frames. Typically, you want picture lamps that feature a warm white light. If you go cordless, make sure it is energy efficient, so you won't be replacing batteries too often.
8. Outdoor lighting: Outdoor lighting makes a home safer and accentuates landscaping. Porch fixtures welcome you home and let people know where the front door is. Patio lighting can make the outdoors into a second living room. Garden lanterns can illuminate a path or the area around a pool. Choose from several types of outdoor lighting: landscape lights, utility lighting, safety lights and solar outdoor lights.
9. Tiffany lamps: Tiffany style lamps feature stained glass shades. Any type of lamp -- a floor lamp, table lamp or accent lamp -- can be a Tiffany style lamp. The beautiful stained glass shades are soldered together with copper foil, and they provide you with an array of color and style choices.
Tips from Lightinthebox.com:
You may want to have extra light in places such as the kitchen and workroom, where tasks are performed, and in rooms where the ceiling is over 8 feet high. Dark colors on walls and floors absorb light, so add extra wattage in those rooms.
 
Cleaning a Chandelier
Chandeliers can be the stunning focal point of your room, but these dramatic light fixtures are also great at collecting dust and cobwebs. You can keep your chandelier sparkling by dusting it regularly and cleaning it thoroughly twice a year. To learn how to clean your chandelier using both the wet and dry methods, keep reading.

Cleaning a Chandelier:

Remove the dust. Use a feather duster to quickly remove surface dust before you begin. Since you will be cleaning the light fixture, don't worry about being too thorough.
Prep the area. Preparing the area where you will be cleaning will save time later when you're reassembling your chandelier or letting it dry.

Wet method:

This method is best if your chandelier does not have removable crystals or if you don't have the time to remove each piece by hand. To prep for wet cleaning, lay a tarp on the ground under the light fixture. Cover each light bulb with a plastic bag and secure it with a rubber band or waterproof tape. Make sure not to leave any wiring exposed.

Dry method:

To prep using the dry method, first take a photo of your chandelier to document the placement of each crystal. Then place newspaper on a flat surface and begin removing your crystals. Try to arrange them in the right order on the newspaper to make re-hanging them easier.
Wipe down the fixture and crystals. Take the time to clean each individual crystal for the best results.

Wet method:

Use window cleaner or a spray bottle filled with chandelier cleaner and spray evenly over every part of the chandelier from each angle.

Dry method:

Individually spray each crystal with window cleaner and wipe it dry with a microfiber rag. Then clean the fixture that is still attached to the ceiling with a damp paper towel or cloth.
Let it dry. After you've washed your chandelier, give it some time to air-dry before reassembling it. If you used the wet method, let the cleaner drip onto the tarp and leave the lights off overnight to ensure that the fixture dries completely.