Return & Alteration Policy

Free alterations policy for customized wedding dresses

  • For custom size orders only; standard size orders are not included in this promotion.
  • If the received wedding dress was not made according to the customer's specified measurements, free resizing and shipping to and fro are provided.
  • If you would like to have your dress altered after the wedding ceremony, free alterations are provided but the customer will be responsible for the shipping fees.
  • If the alterations are due to wrong sizing, free alterations are provided. Please note that free alterations do not include change of wedding dress style, adding a train, change of neckline and other embellishments; in addition, no sizing up alterations are available at this time.

Return Policy

At LightInTheBox, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.

Do I need to send products all the way to China?

European customers can return their products to our European warehouse, US customers can arrange a pickup by UPS at the specified address. Customers from other countries will need to send their products to our warehouse in China.

The products are fine, but I changed my mind

Products with no quality-related issues can be returned within 14 days of receiving your order. For details on the return policy, please choose the region where the order was delivered: European Union or United States and rest of the world.

For Made-To-Order clothing, if the items were made accurately according to your order specifications but do not fit, you are eligible for one free resizing service. You will be responsible for all shipping fees. For customized wedding dresses a free lifetime alteration service is available.

Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.

Products with quality problems

We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 14 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.

For product-specific policy conditions and warranty periods, click here.

Product-specific warranty periods

Category Sub Categories Warranty Period
Home & Garden Faucets, Lights 12 Months
Consumer Electronics All Products 2 Months
Phones & Tablets All Products 3 Months
Health & Beauty Tattoos & Body Art, Wigs, Health Care, Massagers 3 Months
Toys & Hobbies Radio Control 30 Days
Cosplay and Costumes, Musical Instruments 3 Months
Instrument Accessories 6 Months
Sports & Outdoors Frames, Forks, Handlebars & Stems 12 Months
Pedals, Seat Posts & Saddles 30 Days

Shipping Information for Made-To-Order Items

Since all of our dresses are made-to-order, each dress’s tailoring time is based on the complexity of its design and seasonal changes in demand. Each dress’s page will display an estimated tailoring time calculated based on these factors. To ensure you receive your dress on time, please place your order as early as possible to avoid prolonged tailoring time during peak seasons.