At LightInTheBox, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.
European customers can return their products to our European warehouse, US customers can arrange a pickup by UPS at the specified address. Customers from other countries will need to send their products to our warehouse in China.
Products with no quality-related issues can be returned within 14 days of receiving your order. For details on the return policy, please choose the region where the order was delivered: European Union or United States and rest of the world.
For Made-To-Order clothing, if the items were made accurately according to your order specifications but do not fit, you are eligible for one free resizing service. You will be responsible for all shipping fees. For customized wedding dresses a free lifetime alteration service is available.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 14 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.
For product-specific policy conditions and warranty periods, click here.
|Category||Sub Categories||Warranty Period|
|Home & Garden||Faucets, Lights||12 Months|
|Consumer Electronics||All Products||2 Months|
|Phones & Tablets||All Products||3 Months|
|Health & Beauty||Tattoos & Body Art, Wigs, Health Care, Massagers||3 Months|
|Toys & Hobbies||Radio Control||30 Days|
|Cosplay and Costumes, Musical Instruments||3 Months|
|Instrument Accessories||6 Months|
|Sports & Outdoors||Frames, Forks, Handlebars & Stems||12 Months|
|Pedals, Seat Posts & Saddles||30 Days|
Since all of our dresses are made-to-order, each dress’s tailoring time is based on the complexity of its design and seasonal changes in demand. Each dress’s page will display an estimated tailoring time calculated based on these factors. To ensure you receive your dress on time, please place your order as early as possible to avoid prolonged tailoring time during peak seasons.