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All You Need To Know About Wall Art From LightInTheBox.com

FAQ

Q: Is the real article the same as the website picture?

A: 1, Due to computer monitor variation, color and contrast can differ between the website and the item you receive. However the quality of the picture will not differ, each painting is made to the same high standard illustrated on our website.

2, Every painting is hand-drawn and therefore they will not be 100% identical.

Q: For the multi-piece abstract paintings, are the dimensions given for each piece or for the overall size?

A: Dimensions listed will be for each individual piece. For example: 3 pcs 60x60 cm means that each piece in the three-piece set measures 60x60 cm in size.

Q: What does it mean when a painting is “stretched ready for hanging”?

A: Each painting is stretched and wrapped onto a wooden frame and ready to hang, which means no additional frame is required and you can hang it on the wall directly after taking it out of the box.

Q: What is a stretched canvas?

A: This refers to canvas that is stretched and secured to a wooden frame (also known as a stretcher bar) and is used for original paintings and print reproductions.

Q: What kinds of paintings can be customized?

A: At present, we offer customized oil paintings. The first step is to provide the details for your custom painting such as image, size of canvas, painting medium and style.
Return & Cancellation Policy

♦ If you don't love it, you can return it.

Your 100% satisfaction is of the utmost importance to us. Please read our Return Policy below for more details.

• Quality Issues- Full Refund Available Within 30 days

◊ Defective Items

-Defective items including inferior quality, scratches, and smudges, obvious color differences, and incorrect sizes (greater than 2cm) are eligible for a full refund within 30 days. Slight color differences due to the way colors are displayed on the computer screen are not included.

◊ Damaged Packages

-If your package is damaged or lost, please contact Customer Service for a full refund.

◊ Mis-shipped Items

-If you receive items that are not the color or size or type you ordered, we will resend the correct one to you.

• Non-quality Issues—Returns and Exchanges Available

◊ If For Any Reason You Are Not Completely Satisfied

-If you don’t completely love the item, you are still allowed to return it or exchange it within 30 days. You will be responsible for all shipping fees incurred for return shipping.

◊ Overdue Orders

-Orders that are still processing 10 or fewer days past their scheduled Shipping date can either be cancelled for a full refund, or you may choose to wait for the item to ship and receive a 30% reimbursement upon delivery. Items overdue more than 10 days may be cancelled for a full refund, or you may choose to wait for the item and receive a refund of the order total minus shipping fees upon delivery.

♦ Return Process

If you choose to return your order, you should Contact Customer Service within 30 days of receiving your order.

◊ Please provide a detailed explanation including photographs documenting the reason for the return.
◊ Your items to be returned or exchanged in the original condition – brand new, undamaged, and with the original tags and packaging.

♦ Cancellation Policy

Wall Art items can be cancelled for a full refund up until shipment.

Painting Making Process
Every oil painting we sell is painted by master artists in the same time-honored traditions utilized by the world’s most renowned artists, emphasizing the importance of aesthetics, technique and style. Many of our artists have years of training at some of the finest art academies, specializing in the medium of oil on canvas.


Please read below how our artists, step by step, paint the oil paintings. You will learn that at lightinthebox, each and every oil painting is meticulously painted, brushstroke by brushstroke, starting with a blank artist canvas and ending with a true masterpiece!

Step 1 Sketch an outline of the oil painting.

Step 2 Apply the first coat of paint to the canvas.

Step 3 Paints the shapes and forms in the oil painting.

Step 4 Add textures to the oil painting.

Step 5 Our artist is now painting the artistic details.

Step 6 Our artist is ready to paint the finishing touches.

Step 7 The oil painting is now a masterpiece.