How To Measure |
Return Policy |
Style Guide |
Step By Step |
Shoes Care |
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Many of our shoes can also be tailor made to order using the measurements you provide us. For tips on how to provide your accurate measurements, see How to Measure.
| Women's Shoe Size Equivalents Set A | ||||||
| Europe Size | US Size | UK Size | BareFoot Size | |||
| Foot Length(inch)? | Foot Length (cm)? | Foot Girth (inch) | Foot Girth (cm) | |||
| 34 | 3 | 1 | 8.66 | 22 | 8.35 | 21.2 |
| 35 | 4 | 2 | 8.86 | 22.5 | 8.03 | 20.4 |
| 36 | 5 | 3 | 9.06 | 23 | 8.21 | 20.85 |
| 37 | 6 | 4 | 9.25 | 23.5 | 8.39 | 21.3 |
| 38 | 7 | 5 | 9.45 | 24 | 8.56 | 21.75 |
| 39 | 8 | 6 | 9.65 | 24.5 | 8.74 | 22.2 |
| 40 | 9 | 7 | 9.84 | 25 | 8.92 | 22.65 |
| 41 | 10 | 8 | 10.04 | 25.5 | 9.09 | 23.1 |
| 42 | 11 | 9 | 10.24 | 26 | 9.27 | 23.55 |
| Women's Shoe Size Equivalents Set B | ||||||
| Europe Size | US Size | UK Size | BareFoot Size | |||
| Foot Length(inch) | Foot Length (cm) | Foot Girth (inch) | Foot Girth (cm) | |||
| 34 | 3 | 1 | 8.54 | 21.68 | 8.35 | 21.2 |
| 35 | 4 | 2 | 8.8 | 22.34 | 8.03 | 20.4 |
| 36 | 5 | 3 | 9.06 | 23 | 8.21 | 20.85 |
| 37 | 6 | 4 | 9.31 | 23.66 | 8.39 | 21.3 |
| 38 | 7 | 5 | 9.57 | 24.32 | 8.56 | 21.75 |
| 39 | 8 | 6 | 9.83 | 24.98 | 8.74 | 22.2 |
| 40 | 9 | 7 | 10.09 | 25.64 | 8.92 | 22.65 |
| 41 | 10 | 8 | 10.35 | 26.3 | 9.09 | 23.1 |
| 42 | 11 | 9 | 10.61 | 26.96 | 9.27 | 23.55 |
| Flower Shoe Size Equivalents Set A | |||||||
| Approx Age | Europe Size | US Size | UK Size | Foot Length(inch) | Foot Length(cm) | Foot Girth(inch) | Foot Girth(cm) |
| Infant(Before 12months) | 20 | 5 | 4 | 4.92 | 12.50 | 6.16 | 15.65 |
| Children (1-5 Years) |
21 | 5.5 | 4.5 | 5.12 | 13.00 | 6.30 | 16.00 |
| 22 | 6 | 5 | 5.31 | 13.50 | 6.44 | 16.35 | |
| 23 | 7 | 6 | 5.51 | 14.00 | 6.57 | 16.70 | |
| 24 | 8 | 7 | 5.71 | 14.50 | 6.71 | 17.05 | |
| 25 | 9 | 8 | 5.91 | 15.00 | 6.85 | 17.40 | |
| 26 | 9.5 | 8.5 | 6.3 | 16.00 | 6.99 | 17.75 | |
| 27 | 10 | 9 | 6.5 | 16.50 | 7.13 | 18.10 | |
| 28 | 11 | 10 | 6.69 | 17.00 | 7.26 | 18.45 | |
| 29 | 11.5 | 10.5 | 6.89 | 17.50 | 7.40 | 18.80 | |
| 30 | 12 | 11 | 7.09 | 18.00 | 7.54 | 19.15 | |
| Youth (6-8 Years) |
31 | 13 | 12 | 7.28 | 18.50 | 7.68 | 19.50 |
| 32 | 1 | 13 | 7.48 | 19.0 | 7.81 | 19.85 | |
| 33 | 2 | 1 | 7.68 | 19.5 | 7.95 | 20.20 | |
| 34 | 3 | 2 | 8.27 | 21.0 | 8.09 | 20.55 | |
| 35 | 3.5 | 2.5 | 8.46 | 21.5 | 8.23 | 20.90 | |
| 36 | 4 | 3 | 8.66 | 22.0 | 8.37 | 21.25 | |
| Flower Shoe Size Equivalents Set B | |||||||
| Approx Age | Europe Size | US Size | UK Size | Foot Length(inch) | Foot Length(cm) | Foot Girth(inch) | Foot Girth(cm) |
| Infant(Before 12months) | 19 | 4 | 3 | 5.98 | 15.20 | 6.02 | 15.30 |
| 20 | 5 | 4 | 6.18 | 15.70 | 6.16 | 15.65 | |
| Children (1-5 Years) |
21 | 5.5 | 4.5 | 6.38 | 16.20 | 6.3 | 16.00 |
| 22 | 6 | 5 | 6.57 | 16.70 | 6.44 | 16.35 | |
| 23 | 7 | 6 | 6.77 | 17.20 | 6.57 | 16.70 | |
| 24 | 8 | 7 | 6.97 | 17.70 | 6.71 | 17.05 | |
| 25 | 9 | 8 | 7.17 | 18.20 | 6.85 | 17.40 | |
| 26 | 9.5 | 8.5 | 7.36 | 18.70 | 6.99 | 17.75 | |
| 27 | 10 | 9 | 7.56 | 19.20 | 7.13 | 18.10 | |
| 28 | 11 | 10 | 7.76 | 19.70 | 7.26 | 18.45 | |
| 29 | 11.5 | 10.5 | 7.95 | 20.20 | 7.4 | 18.80 | |
| 30 | 12 | 11 | 8.15 | 20.70 | 7.54 | 19.15 | |
| Rain Boots Size Equivalents | |||||||
| Approx Age | Europe Size | US Size | UK Size | Foot Length(inch) | Foot Length(cm) | Foot Girth(inch) | Foot Girth(cm) |
| Children (3-5 Years) |
27 | 10 | 9 | 7.28 | 18.5 | 7.9 | 20.00 |
| 28 | 11 | 10 | 7.48 | 19.0 | 7.9 | 20.00 | |
| 29 | 11.5 | 10.5 | 7.68 | 19.5 | 7.9 | 20.00 | |
| 30 | 12 | 11 | 7.87 | 20.0 | 8.3 | 21.00 | |
| Youth (6-8 Years) |
31 | 13 | 12 | 8.07 | 20.5 | 8.5 | 21.50 |
| 32 | 1 | 13 | 8.27 | 21.0 | 8.9 | 22.50 | |
| 33 | 2 | 1 | 8.46 | 21.5 | 9.1 | 23.00 | |
| 34 | 3 | 2 | 8.66 | 22.0 | 9.4 | 24.00 | |
| 35 | 3.5 | 2.5 | 8.86 | 22.5 | 9.6 | 24.50 | |
| 36 | 4 | 3 | 9.06 | 23.0 | 10.2 | 26.00 | |
To measure your foot length, place a sheet of paper on the floor against the wall. Place your bare foot on the paper with the heel against the wall. Mark the tip of your longest toe on the paper, and then measure the length from the wall to this mark. For closest accuracy, do this while wearing whatever socks or stockings you’ll wear with your new shoes.
Take a household measuring tape - measure the widest part of each foot. The tape measure should be placed behind the little toe and over the joint of the big toe.
Remember, one foot is generally longer/wider than the other, so measure both feet, and use the longest and widest measurements to find your correct shoe size.
Review the sizing charts for the style of shoe you intend to purchase, and select your size.
We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our return policy below to determine if any special conditions apply.
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We understand that ordering accessories for your special occasion are an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that some of our accessories (Including shoes, sashes, wraps and etc.) are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Our Cancellations Policy- Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.
- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items, or you could exchange your item. You just need to provide the proof of the problem to our Customer Service. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
1. Personalized and dyed items are final sale, no returns, no exchanges.
2. Perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie and etc) are final sale, no returns, no exchanges.
All accessories (including shoes, wraps, sashes, rings, lingerie and etc.) that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. Generally, due to the different measure tool and method, there will be 1-2 cm error existence .So you must refer to our measurement guide and size chart very carefully before you select the size.
Please note: if your order size differ too greatly from our size chart, and you are confident that you have received the item in a wrong size, please contact Customer Service to see if a return or refund is possible.
The settings of your computer screen may alter the color of the pictures shown on LightInTheBox.com. Slight color mismatches between the color of your accessories and the color shown on screen may not mean that accessories are defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Customers should be cautious with the process time to make sure the items you ordered will not be late for you special occasion. If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 10 days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue product. If the product is overdue by more than 10 days, customers are eligible for a full refund. If the product is not returned, only the shipping fee is paid by customers.
1. Submit a return request to Customer Service within 30 days of your order’s shipment*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
*When you receive an email from LightInTheBox.com entitled "Shipment Notification for order#XXXXXXX with LightInTheBox.com," your order has been shipped.
2. Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3. Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
Buying shoes online means I can’t try them on first. What's the best way to ensure I’ll get the right size?
We carry a wide selection of brands and styles, some of which vary slightly in their sizing. If we know a shoe tends to run large or small, we'll add that information to the product description. We also rely on our customers to share their own experiences, by rating the shoe’s fit. Look for customer ratings on all product detail pages below the description. Considering buying a pair of new shoes? Check out our sizing tips.
If your country is not listed above, please contact Customer Service for details.
1. How do I find the right fit?
2. How do I know if my shoes are the right size?
3. How do I know if my sandals or mules are the right size?
4. I believe I have purchased the correct boot size, but my heel is slipping. What's wrong?
5. My feet seem larger in the afternoon. Can this be true?
6. How do you measure the heel heights I see on your product detail pages?
7. Help! My new shoes stained my feet. What's wrong?
1.How do I find the right fit? |
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Before You Buy:
After Receiving Your Shoes:
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2. How do I know if my shoes are the right size? | ^Top |
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A good fit is when there's no gap between your foot and the sides of the shoe, the arch of the shoe cradles the arch of your foot, your toes have just enough wiggle room, and your heel should fit comfortably without slipping when you walk. . | |
3. How do I know if my sandals or mules are the right size? | ^Top |
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| Your foot should completely cover the shoe lining, without your toe or heel overlapping either end of the shoe. |
4.I think I have the right boot size, but my heel is slipping. What's wrong? | ^Top |
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| Most boots are constructed with a softer heel counter (the reinforced material around your heel). This makes them easier to slide your foot into, but it may cause your heel to slip a bit the first few times you wear them. Not to worry, this is normal. After wearing them several times, your boots should mold to your feet and stop slipping. | |
5. My feet seem larger in the afternoon. Is this possible? | ^Top |
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| Most people's feet swell slightly as the day progresses due to body temperature and regular activity. To get the best fit, try your new shoes on in the afternoon and after a bit of walking or exercise. . | |
6. How do you measure the heel heights I see on your product detail pages? | ^Top |
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| To provide consistent information, we measure all heel heights from a sample shoe size. The actual heel measurement will be proportionate to your shoe size and may vary slightly for larger or smaller sizes. We measure from the center of the heel to where it meets the sole. If the shoe is a platform, that measurement will be noted separately. Measurements are rounded off in quarter-inch increments. | |
7. Help! My new shoes stained my feet. What's wrong? |
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| The dye on new shoes will sometimes rub off on your feet the first few times you wear them. This is normal for natural materials such as leather and fabric. It’s not harmful and will come off with soap and water. | |
They say it's the shoes that make the outfit, a statement that's certainly not lost on our professional craftspeople. They're working hard to bring you the latest in fashionable footwear. Take a behind-the-scenes look at our footwear production line. Here's where our shoemakers give your next pair of high-quality shoes a personal touch. From the first cut to the final packaging, your shoes are handled with care, ensuring long lasting comfort, luxury and style.
The first step is the cut. This takes a steady hand and keen eye for detail; skills that come with years of hands-on experience and craftsmanship. The shoemaker carefully traces molds of various shoe parts over their respective materials. The cut must be very accurate, especially for the upper, in order for the shoe to have that perfect fit.
The first step of construction means taking the materials and combining them with high-quality adhesives and careful sewing. By bending and manipulating the pieces by hand, the shoe's shape is formed, priming it for the next stage of assembly.
Once the cut has been fit into place we proceed with the shoe's assembly. This is where the upper is primed for attachment to the sole of the shoe using seeds (nails), which are tapped in by hand. Once these nails are in place and the upper is ready to go, we’re ready for the next step.
The next step is preparing the sole of the shoe and attaching it to the upper. First stickers, decals or other branding is adhered to the bottom of the sole, depending on the shoe's design. Once this is completed, the sole is set in a press, glued and nailed to the upper. This stage, handled by only the most experienced craftsmen, is critical to ensure the shoe’s longevity and resistance to the elements.
Once the upper and sole are joined, here is where the heel is glued to the sole should the shoe's design require it. High-quality adhesive cement is used here to ensure a strong long lasting bind between sole and heel is made.
Once the heel is glued and set to the sole, additional nails and screws are used to keep the heel snug and secure.
Last but not least we reach packaging. This is where the craftsman takes one last look at their work, inspecting it for any possible flaws and comparing it to the shoe's master template. If the shoe passes inspection it will then be carefully packaged and ready for your feet. Enjoy!
Look great in stylish shoes without compromising comfort with our shoe gel cushions! Available in multiple shapes and sizes to guarantee comfort and suit different shoe styles.