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Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. LightInTheBox.com will be responsible for any shipping fees incurred.
Products (excluding Made-To-Order, disposable, lingerie items, and Clearance items) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees incurred.
For Made-To-Order clothing, if the items do not fit properly but were made accurately according to your order specifications, you are eligible for a free, one-time-only re-sizing service. You are responsible for all shipping fees incurred.
Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.
LightInTheBox.com guarantees its products against material and workmanship defects within the warranty period. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement.
Please click here for product-specific warranty periods.
If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement.Make sure to read the following Product-specific Warranty Periods table for more details (when applicable).
|Category||Sub Categories||Warranty Period|
|Home & Garden||Faucets, Lights||12 Months|
|Electronics||All Products||2 Months|
|Mobile Phones & Tablets||All Products||30 Days|
|Healthy & Beauty||Tattoos, Wigs, Health Care, Massager||3 Months|
|Toys & Hobbies||Radio Control||30 Days|
|Cosplay and Costumes, Ukuleles,
Saxophones, Acoustic Guitars, Electric Guitars
|Instrument Accessories||6 Months|
|Cosplay & Costumes||All Products||3 Months|
|Sports & Outdoor||Frames, Forks, Handlebars & Stems||12 Months|
|Pedals, Seat Posts & Saddles||30 Days||Gadgets & Accessories||All Products||30 Days|