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How can I cancel my order?

How can I cancel my order?

The majority of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete your order yourself. If your order status is Processing, you can submit a ticket to cancel your order. Once an order has been shipped, it can no longer be cancelled.

See the chart below for information on products that may require a restocking/processing fee:

Weddings & Events, Wigs, Wall Art, Costumes & Anime

Within 24 hours of payment confirmation* 24-72 hours after payment confirmation* More than 72 hours after payment confirmation*
Full Refund 50% refund of the product price, full refund of the shipping price Refund of shipping costs only

 

Women’s Fashion

Within 48 hours of payment confirmation* 48 hours-7 days after payment confirmation* More than 7 days after payment confirmation*
Full Refund 50% refund of the product price, full refund of the shipping price Refund of shipping costs only

 *When you receive an email entitled "Payment Confirmation for Order#_______ with LightInTheBox.com", your payment has been confirmed.


To delete your order (Order Status: Draft or Pending)

  • 1. Sign into your account and click on My Orders.

  • 2. Click on the order number that you would like to cancel.

  • 3. Click on "Delete this order" and confirm that you want to delete it.

To cancel your order (Order Status: Processing)

  • 1. Sign into your account and click on My Orders.

  • 2. Click on the order number that you would like to cancel.

  • 3. Click on the link at the bottom of the Order Details page to cancel your order.

  • Note: Since only orders that have not shipped can be cancelled, once your order has been shipped, this link will no longer appear.

 

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