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Does this dress come in gold
What all colors does this dress come in
da Miranda 30 / 07 / 2016
Quiero devolver dos vestidos que me han llegado repetidos.
No entiendo como puedo hacerlo, me gustaría que me enviaran un numero de teléfono o un correo electrónico para poder hablar con alguien y solucionar mi problema. Me habéis enviado dos vestidos dos veces repetidos, diferentes días. Quiero devolveros los repetidos, ya que ha sido vuestro error y imagino que los queréis, pero yo no me voy a hacer responsable de los pagos de aduanas. Espero respuesta pronto. Gracias.
da elpuente 26 / 07 / 2016
En su caso, por favor, contacte con el servicio de atención al cliente para recibir ayuda profesional. Aquí tiene un enlace sobre cómo contactar con el servicio de atención al cliente:
En cuanto reciban su ticket, responderán a sus preguntas en un día laborable.
Gracias por comprar con nosotros.
May I have without embroiled on the waist?
I love this dress but I would like in red and without embroiled on the waist.
Is it possible do this dress only with embroiled on sleeves?
da Leila Martinez 11 / 07 / 2016
Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
Thank you for shopping with us.
Buenas tardes, me gustaría saber si al devolver un paquete os hacéis vosotros cargo del pago en aduanas y si me devolvéis todo el dinero que he pagado por dicho paquete.
da Maria M. 05 / 07 / 2016
Si hay un problema de calidad podemos emitir un reembolso o enviarle un recambio.
Por favor consulte nuestra política de devoluciones:
Need to return item
The dress is beautiful, but I need a bigger size. How can I return item?
da Carmen Sanchez 19 / 04 / 2016
If there is a quality problem we can arrange a refund or replacement for you.
Please refer to our return policy: http://www.lightinthebox.com/index.php?main_page=return_policy
will it arrive before the 23th march?
today i d like to order this dress, size 12, already made... will it arrive before the 23th march? it says ships in 24hrs as the size is already made . thanks
da valy 15 / 03 / 2016
We need 24 hours to process the order once your payment is confirmed. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us.
so can i know what does it mean ''24 hours ''?
We are sorry to inform you that this dress belongs to "made-to-order" category and requires a 11-14 business days tailoring time. After that, shipping will take another few days. We are afraid that you could not receive it on time.
Hope we can serve you better in the future.
My arms are pretty wide How can I make sure that they will fit
da Maris 13 / 03 / 2016
Often side seams can be let out one inch to get a gown to fit. I think the sides seams can be let out enough to fix your problem.
You could also contact customer service and tell them your special request once your order has been placed.
Here is a link on how to contact customer service:
After they get your ticket, they will answer your questions within one business day.
Thank you for shopping with us.
if i order my dress today will i recieve it before the 14th of March its ays ships in 24hrs . thanks
if i order this dress today will it arrive before the 14th march? it says ships in 24hrs as the size is already made . thanks
da errna 02 / 03 / 2016
Tailoring & Handling Time: 11-14 business days
Shipping Time: Standard 5-8 business days
It can't arrive before 14th.
Thank you for your inquiry.
Shipping estimated 2/21
Will I receive my dress before 2/12? It not m, I need to cancel this Order. I was not given shipping date prior to my payment being received?
da Tiff 04 / 02 / 2016
1. Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button. Then it could be shipped out.
Shipping time depends on the paid shipping method:
Expedited Shipping: 3-5 business days
Standard Shipping: 6-8 business days
Super Saver Shipping: 10-20 business days
2. If you would like to know more information about your parcel, please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. After they get your ticket, they will answer your questions within one business day.
Is there any other shipping options available other than option offered? A cheaper method maybe?
Is there any other shipping methods offered ? This is quite an expensive method offered.
da Helen Alexandro 27 / 01 / 2016
Only the shipping methods shown on the order page are available for your shipping address.
Thanks for your understanding in this matter.
Please feel free to ask if you have further questions.