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My Orders FAQs
How do I check my order status?
What does my order status mean?
How can I cancel my order?
Can I make changes to my order?
When will I receive my order?
I ordered a standard sized dress, not a custom size, why is it taking so long?
How do I contact Customer Service about my order?
What if I have a question before placing an order?
My Account FAQs
Why should I create an account?
I forgot my password
How do I update my shipping or billing address?
How do I change my email preference?
How do I write a review?
How do I use My Favorites?
Which payment methods do you accept?
What payment methods are available in my country?
How to pay with credit/debit card
How to pay with PayPal
Western Union and Wire Transfer Information
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When will I be charged for my items?
How can I view prices in my currency?
How do you calculate currency rates?
How do I use a coupon?
International Shipping & Delivery FAQs
LightInTheBox Global Shipping Guide
How can I track my package?
How do I estimate my delivery date?
How do I calculate shipping costs?
What shipping methods do you offer?
What countries or regions do you ship to?
Are there any additional fees involved in international shipping?
Do you ship to PO Boxes or APO/FPO military addresses?
Why was I asked for a "CPF" number? (Brazilian customers)
Worldwide Shipping - What does it mean?
Returns & Refunds FAQs
An item was lost or damaged during shipping
An item is missing from my shipment
I received an incorrect item
How do I return an item?
Have you received my returned items?
I've returned my item; how soon will I receive my refund?
Weddings & Events Dresses (Made-to-Order) FAQs
What does made-to-order mean?
How do I measure my size?
How far in advance should I order my dress?
Can I modify a dress' design such as style/fabric/length?
Can I change my size after I placed my order?
Can I cancel the dress if I change my mind?
How to check my dress' tailoring status?
Do you sell fabric swatches or can I buy material directly from you?
Made-to-Order dresses alteration options & return policy
My Rewards & Credit FAQs
What is the Rewards & Credit Balance?
How do I earn Rewards & Credit?
How can I check my Rewards & Credit Balance?
When will my accrued Rewards post to my account?
How long do I have to use my Rewards & Credit Balance?
How can I use my Rewards & Credit Balance?
How can I request a withdrawal?
What happens to my Rewards when I return items for a refund?
How can I buy Prepaid Credit and use it?
Waar Kan Ik De Coupon Code Invoeren?
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