By using the information on the web sight I was easily able to correspond with the right people to help me.
Management keep me in the loop with regular e-mails explaning exactly what was happening and in real time.
To cut a long story short my package was replaced and re shipped at the companies expence.
The new package arrived 12 days after being re assigned. The experience of my first purchase was handled professional
and honestly and I will be purchasing again from The Light in The Box.com
These people care about the quality of their products and their customers as if they were a local retail store.
The product is well made and for fills the purpose it was made for.