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Customer Q&A
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All | Faqs | Product Description | Shipping or Payment | Customer Service Issue
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Cocktail dress
Hi, I was thinking about ordering this dress for a wedding on Sept,15. I am going to have the dress custom made but I am worried the sleeves will be too tight. Would I be able to send the measurements of my arms and have the sleeve made to fit them?
By christina Aug 15, 2016
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About the measurement
Hi
I am a little worried about the measurement of the customized size. While I have noticed that you have provided very detail guide about the measurement. However, for this dress, I am worrying that the end of arm part may be tight for me as I have fat arms. Is that possible I can provide extra measurement about that part which may be helpful to tailor for my dress. Otherwise, it may not perfectly fit me in. Thank you very much for your help.
Cheers
JennyBy Jenny Li Aug 15, 2016
Yes, if you can provide us with more detailed measurements, that will be very helpful. Once your order is placed, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.
By Dale Jun 11, 2013 Was this QA helpful? (0) (0)
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extra length
If ordered this dress could I request 10cm added to the length of this dress ???
I need to place my order through by tomorrow so I can recive my dress for my event.
Thank youBy Katarina Aug 15, 2016
Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If you don't like this dress in this way, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:
By Dale Mar 20, 2013 Was this QA helpful? (0) (0)
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Length of Dress?
Is the dress the model is wearing customized? The hollow length is said to be around 58-59 inches and I don't know whether to expect my dress to be short like the picture or long like in the size chart! Help!
By Cat Aug 15, 2016
Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
As long as you choose the correct size, the dress will come with the same effect as the picture shows. The hollow to floor size is not the dress length. Hope you enjoy your shopping here. :By Brenda Nov 21, 2012 Was this QA helpful? (0) (0)
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How long would this dress take to arrive if i ordered today?
My ball is on the 11th of August and I was wondering if I ordered this dress tonight would it be in New Zealand on time? Thanks
By Jenna Aug 15, 2016
Dear Jenna,
As we require a tailoring period of 12-15 working days and shipping time of 3-8 working days, there’s a chance your dress may not arrive by your deadline of 11 August.
While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.
By Smile Jul 17, 2012 Was this QA helpful? (0) (0)
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