Dear Danica,
We will need a tailoring period of 7-9 working days and shipping time of 3-8 days.

Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

You can calculate the cost by following these steps:
1. Add the item you want to your shopping cart.
2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

DoorSmile

Dear LaTonya moody,
No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
For example, for special occasion dress with straps, please refer to the link:
http://www.lightinthebox.com/narrow/straps_v1276t0/special-occasion-dresses_c2048

DoorSmile

Dear alice,
You can pay it by credit card, or debit card. We make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
http://www.lightinthebox.com/knowledge-base/c8/

DoorSmile

Dear Lizzeth,
The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

Also, it is not American sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

DoorSmile

Liebe(r) Claudia,
Bitte verstehen Sie dass jedes Kleid sorgfältig genau wie auf den Fotos zugeschnitten wird. Wir können den Stil oder Material des Kleides in keiner Weise ändern und auch nicht versprechen dass das Kleid nach der Änderung schöner aussieht.
Für weitere Hilfe kontaktieren Sie bitte mit unserem Kundenservice. Dann werden sie Ihnen freundlich weiter helfen. Bitte loggen Sie in Ihr Konto ein um eine Frage oder Anfrage einzureichen.
MfG

DoorEmma

Liebe(r) Christina,
Alle Fotos von diesem Kleid werden schon auf der Produktseite angezeigt. Für weitere Informationen zu Farben sehen Sie bitte diese Farbentabelle an:
http://www.lightinthebox.com/html/All-You-Need-To-Know_de.html?tab=1
MfG

DoorEmma

Dear Kymberly Brack,
No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

DoorSmile

Thanks for your question. We will need a tailoring period of 7-9 business days and shipping time of 3-8 business days. there’s a chance your dress may not arrive in two weeks. While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.
Hope you enjoy your shopping here :)

DoorSmile

Following link is the processing time and shipping time for your reference. It takes time to tailor the dress from scratch. You may check the tailoring time on the item's page as well. Hope you enjoy shopping at www.lightinthebox.com!
http://www.lightinthebox.com/knowledge-base/?pg=kb.page&chapter=6&id=1233

DoorSmile

Dear Annette,
For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

DoorSmile

Добрый день!
На пошив платья потребуется 7-9 рабочих дней после подтверждения оплаты, далее потребуется 3-8 рабочих дня для доставки. Если Вы закажите платье сегодня, то ориентировочно оно как раз должно будет прийти к 8 февраля. Рекомендуем Вам оформить заказ как можно скорее, чтобы успеть получить покупку к торжеству!

DoorАнна

Dear kristi,
You couldn't have to pay 60$ more on delivery fee. Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

You can calculate the cost by following these steps:
1. Add the item you want to your shopping cart.
2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

DoorSmile

Thank you for your inquiry. After you place the order, you may track the order status in your account on our website. And also if you need any help on it, you may contact our After Sales Customer Service for help.

DoorSmile

Dear Jeannie,
Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
http://www.lightinthebox.com/index.php?main_page=return_policy

DoorSmile

Dear Chintha,
So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page("Resolve A Payment Issue" or "Ask About Import Tarrif") to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

DoorSmile

Dear Louise,
If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.

If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

DoorSmile