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  • Allemaal | Veel Gestelde Vragen | Product Omschijving | Verzending Of Betaling | klantenservice onderwerpen

  • where are you located?

    are you in the united states of america

    Door kathy Aug 15, 2013

    We are located in China. Thank you for shopping with us:)

    Door Dale Aug 15, 2013 Was dit antwoord nuttig? (0) (0)

  • Is it possible to receive the dress before 28th June if I ordered today?

    Is it possible to receive the dress before 28th June if I ordered today? Thank you!

    Door Judy Jun 15, 2013

    This dress is made to order. Tailoring time alone will take 7-9 business days. We are afraid it can't be delivered by 28th June. Thank you for shopping with us:)

    Door Dale Jun 16, 2013 Was dit antwoord nuttig? (0) (0)

  • I was wondering if i can get the dress on 26 or 27th June if i ordered it today?

    Is it possible to have the shortest tailing time and shipping time? Thank you!

    Door Judy Jun 14, 2013

    Sorry, this dress is made to order and we need a tailoring time of 7-9 business days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    Door Dale Jun 17, 2013 Was dit antwoord nuttig? (0) (0)

  • The tailoring time says 16-19 business days. Is this accurate?

    Is the tailoring time still correct if I don't order with customized measurements? I have an event on March 9th that I was hoping to get this dress for. If I just ordered a standard size would it arrive sooner than the estimated 16-19 days?

    Thanks!

    Door Mandy Feb 18, 2013

    Thanks for your question.
    Please kindly see that item is made to order. Even if standard size is still made to order, we do not have in stock. Once you order, we need to make it for you.
    We are sorry that we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.
    Hope you enjoy shopping here.

    Door Smiley Feb 19, 2013 Was dit antwoord nuttig? (0) (0)

  • Hi, could the strap be on the opposite side?

    I have a tattoo on my left shoulder that i like to hide, could the strap be made on this side to cover it?

    Many thanks

    Door Catherine Oct 30, 2012

    Thank you for your inquiry. The strap of this dress could not be made on the opposite side. Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. Sorry for the inconvenience caused. Hope you enjoy your shopping here.

    Door Smile Oct 30, 2012 Was dit antwoord nuttig? (0) (0)

  • Which shade of "Ruby" is more accurate?

    I want to buy this dress in Ruby, but then I saw this one:

    http://www.lightinthebox.com/Floor-length-Evening-Dress-11062701_p195199.html

    The colour of this dress is also "Ruby" and the materials of both dresses are the same (Chiffon, Stretch Satin), yet the second dress is significantly darker.

    Which shade would you say is closer to the actual colour?

    Door Claire Oct 06, 2012

    Thank you for your inquiry. The color shown in the pictures is ruby. Since they are made of the same kind of fabric the color of them are almost the same. There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. Please click the following link for further information about the dress color, and then choose "Color Chart". http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
    Hope you enjoy your shopping here.


    Door Smile Oct 10, 2012 Was dit antwoord nuttig? (0) (0)

  • Hello, is it posible to see a picture of this in colours champayne and Ink Blue please? Thanks V Muc

    is it posible to see a picture of this in colours champayne and Ink Blue please? Thanks V Much

    Door Kate Sep 30, 2012

    Thanks for your question.
    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
    Hope you enjoy shopping here. :)

    Door Smile Oct 01, 2012 Was dit antwoord nuttig? (0) (0)

  • delivery query

    Hi there,

    I'm attending a wedding on 28th December 2012 and I wondered if I ordered this dress how long it would take for me to receive it? I am based in Scotland.

    Thanks,
    Maria.

    Door Maria Sep 24, 2012

    Thank you for your inquiry.
    The time is ok if you order the dress very soon, it will take around 3 weeks in total for this dress to reach you
    Hope you enjoy your shopping with Lightinthebox
    Best Regards

    Door Smile Sep 25, 2012 Was dit antwoord nuttig? (0) (0)

  • Belt colour

    l am a bridesmaid in a wedding and l would like to know if the dress can be ordered with a silver belt or without a belt . Will this alter the shape of the dress if it does not have a belt?

    Door Shirley Mar 01, 2012

    Dear Shirley,
    No, the belt color is not optional. Sorry for any inconvenience caused.

    Door Smile Mar 02, 2012 Was dit antwoord nuttig? (0) (0)

  • a question

    I have just ordered this however there was no space for me to put any requirements

    I require the dress however the SASH needs to be IVORY!!!! NOT BLACK!!! The dress is burgundy however the sash has to be IVORY!!!!

    if this does not make sense please let me know

    Please confirm receipt of this email

    Door Rache Feb 04, 2012

    Dear Rache,
    After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

    Door Smile Feb 06, 2012 Was dit antwoord nuttig? (0) (0)

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