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  • Need to return item

    The dress is beautiful, but I need a bigger size. How can I return item?

    Door Carmen Sanchez Apr 19, 2016

    Antwoord(1)

    Voer uw antwoord in.

    If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy: http://www.lightinthebox.com/index.php?main_page=return_policy

    Door ana_remote Apr 19, 2016 Was dit antwoord nuttig? (0) (0)

  • will it arrive before the 23th march?

    today i d like to order this dress, size 12, already made... will it arrive before the 23th march? it says ships in 24hrs as the size is already made . thanks

    Door valy Mar 15, 2016

    Antwoord(3)

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    We need 24 hours to process the order once your payment is confirmed. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us.

    Door LITB CS Mar 17, 2016 Was dit antwoord nuttig? (0) (0)

    so can i know what does it mean ''24 hours ''?
    thanks

    Door foiu_vn Mar 16, 2016 Was dit antwoord nuttig? (0) (0)

    We are sorry to inform you that this dress belongs to "made-to-order" category and requires a 11-14 business days tailoring time. After that, shipping will take another few days. We are afraid that you could not receive it on time.
    Hope we can serve you better in the future.

    Door Vivien Mar 16, 2016 Was dit antwoord nuttig? (0) (0)

  • Sleeves

    My arms are pretty wide How can I make sure that they will fit

    Door Maris Mar 13, 2016

    Antwoord(1)

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    Often side seams can be let out one inch to get a gown to fit. I think the sides seams can be let out enough to fix your problem.
    You could also contact customer service and tell them your special request once your order has been placed.
    Here is a link on how to contact customer service:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    After they get your ticket, they will answer your questions within one business day.
    Thank you for shopping with us.

    Door Vivien Mar 13, 2016 Was dit antwoord nuttig? (0) (0)

  • if i order my dress today will i recieve it before the 14th of March its ays ships in 24hrs . thanks

    if i order this dress today will it arrive before the 14th march? it says ships in 24hrs as the size is already made . thanks

    Door errna Mar 02, 2016

    Antwoord(1)

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    Tailoring & Handling Time: 11-14 business days
    Shipping Time: Standard 5-8 business days
    It can't arrive before 14th.
    Thank you for your inquiry.

    Door LITB CS Mar 03, 2016 Was dit antwoord nuttig? (0) (0)

  • Shipping estimated 2/21

    Will I receive my dress before 2/12? It not m, I need to cancel this Order. I was not given shipping date prior to my payment being received?

    Door Tiff Feb 04, 2016

    Antwoord(1)

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    1. Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button. Then it could be shipped out.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    2. If you would like to know more information about your parcel, please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. After they get your ticket, they will answer your questions within one business day.

    Door Vivien Feb 05, 2016 Was dit antwoord nuttig? (0) (0)

  • Is there any other shipping options available other than option offered? A cheaper method maybe?

    Is there any other shipping methods offered ? This is quite an expensive method offered.

    Door Helen Alexandro Jan 27, 2016

    Antwoord(1)

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    Only the shipping methods shown on the order page are available for your shipping address.
    Thanks for your understanding in this matter.
    Please feel free to ask if you have further questions.

    Door Vivien Jan 27, 2016 Was dit antwoord nuttig? (0) (0)

  • ready to ship

    is this dress ready to ship in size 24w white colour?

    Door rukayatu Jan 25, 2016

    Antwoord(1)

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    No, this dress is made-to-order. It is not ready-to-ship.
    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button. Then it could be shipped out.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    Thank you for shopping with us.

    Door Vivien Jan 25, 2016 Was dit antwoord nuttig? (0) (0)

  • Is this ready to ship gown sized petite or regular 14?

    Is this ready to ship gown a Regular Size 14 or Petite?

    Door jewel Jan 14, 2016

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    US 14 Grape color is ready to ship.
    Thank you for shopping with us.

    Door LITB CS Jan 14, 2016 Was dit antwoord nuttig? (0) (0)

  • return

    Dress is to small need to know how to return

    Door bd franklin Nov 19, 2015

    Antwoord(1)

    Voer uw antwoord in.

    In your case, please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. After they get your ticket, they will answer your questions within one business day.

    Door Vivien Nov 20, 2015 Was dit antwoord nuttig? (0) (0)

  • Hola que talla sería.

    Hola mis medidas son 87cm de busto, 70cm de cintura y 92cm de cadera, que talla sería??

    Door Liliana Sep 28, 2015

    Antwoord(1)

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    Sí, este vestido está disponible para medidas personalizadas.
    Por favor haga clic en "Talla Personalizada" y después introduzca su busto, cintura, cadera y medidas desde la garganta hasta el suelo y altura, para nuestros sastres.
    Esperamos que disfrute comprando con nosotros.

    Door Fiona Sep 28, 2015 Was dit antwoord nuttig? (0) (0)

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