Negative: As I said, I was very disappointed to discover these smudges on the painting. LITB sent the painting very well packaged together with another painting, three weeks after I ordered them, however it took ParcelForce delivery company close to 10 days to deal with them and me receiving them (as I could see on their site where they were at all times), unlike DHL which was used for a previous order with LITB which released them in some 3 days. The refund was made under 48h by LITB though, so great marks for LITB.
Also great thanks to the lady who replied to my emails: excellent written English, concise and professional. Well done LITB.