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Hi, I just noticed that there is no colour chart for tulle...should I look at the one for satin?
especially because grape and regency look very different in chiffon vs satin! Thank you!
Av Domitilla 11 / 05 / 2014
Please refer to the satin color chart:
Thank you for shopping with us.
is there a way to get this dress and have the belt made from the same color as the dress?
instead of the black belt? Please let me know. This site is amazing.
Av Laura 23 / 04 / 2013
Belt color will be as pictured no matter which color dress you order. Please kindly understand that the belt color can't be customized. Thank you for shopping with us:)
Would built-in bra support very large busts?
I have a very large bust, would the built-in bra fully support?
I also have a small waist, would I be able to get a dress without the custom measurements in order for it to fit nicely around my bust and waist?
Av Chelsea 29 / 12 / 2012
Thanks for your inquiry. It's highly suggested that you do the measurement firstly according to our measuring guide. If you have other pre-sale issues, conveniently, please log in our live chat link and our pre-sale customer service will help you solve all the pres-ale question.
Thanks for coming to our website and hope you can enjoy your shopping here.
Will my dress arrive on time?
I have been told this dress will take 7-9 days to ship, but my timeline says it will ship on the 15th November, which is 15 days after I ordered it. Is there any way to resolve this so that it ships in at least the stated amount of 9 days? The reason I have ordered this dress is that, according to the information given on the page, it will arrive in time for my event.
Av Sara 03 / 11 / 2012
As for your Aftersale case, you need to submit a ticket to our professional aftersale dept immediately, which is in charge of order processing and shipping. Thus your issue could be solved. Right?
Let me guide you to do it, ok? Would you please follow my steps?
1.Please log in your account on our site first and then click 'My Account“ at the upper right side of your page
2.then click View Details or your order number
3.Can you see "Ask about custom duties" in red above the order status line? Please click it
then Can you see the message box now?
please write in the message box to tell them about your issue,and then submit it. The customer service will reply to your ticket and help you。
Will this dress arrive on time?
I have just ordered this dress and am now worried about it arriving before the event I have ordered it for. The description on the page says 7-9 business days to tailor the dress, but the answer to a similar question asked was 15-19 days. If it is the second option, my dress is unlikely to arrive on time.
Av Sara 01 / 11 / 2012
Thanks for your shopping with us. it takes about 2-3 weeks to reach you after payment confirmed by expedited shipping, including 7-9 business days for tailoring and 3-5 business days for delivering. Hope you enjoy your shopping here:)
Will the dress be tea-length regardless of height?
I'm around 5ft 6in and I'm wondering if the dress will be tea length - as shown on the model and Mila- if I didn't use the custom measurements.
Av Chloe 30 / 09 / 2012
Thanks for your question.
Please kindly check the size chart about the length of "Hollow to Floor" and compare it to your own measurement.
Here is the link of size chart:
Hope you enjoy shopping here. :)
Hi do you offer a colour swatch book of the materials? Another website I've been looking at, which is similar to yours, offer a swatch book to buy of their material. I can't decide what colour to get this dress in but also am worried it will be completely different in real life!
Thanks for your help.
Av Penny 29 / 07 / 2012
If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
Can I swap the black satin belt on this dress to something beaded?
I am looking at ordering this dress for my wedding reception dress however I wanted to know if I could get the belt beaded with beads/diamontes instead of just the plain black belt. I know it will cost more money so if that is possible could you let me know how much more. I would like it to be the same thickness as the black fabric belt shown.
Thank-you so much for your help
Av Kat 26 / 06 / 2012
Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
f I order today May 28th 2012 when may I be sure of receiving dress to the uk
Would there be extra tax to pay?
Thanks for your time.
Av katey 27 / 05 / 2012
We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
Hope you enjoy your shopping here :)
is there a faster option to get a dress if I pay extra?
need dress by June14 and just found your website
Av Lee Ann 24 / 05 / 2012