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I'll make my order using the custom measurements so I'd like to know which height I have to write
I'm 162cm tall and I'll wear 12cm heels... in the section "height" I have to write 162 or? I'd like my dress to be floor length!
Av aurora_barby 05 / 06 / 2014
Please write your actual height. If you order in "Custom measurements", an extra 5cm will be added to the length to fit for high heels.
If you plan to wear higher heels, please contact with customer service once your order is placed. Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.
Is it a requirement that all products go through the tailoring process if I am ordering a standard s
Is it a requirement that all products go through the tailoring process if I am ordering a standard size
Av Deirdre 13 / 01 / 2013
I was thinking about ordering this dress but the neckline is too demure for my taste, especially at the back.
Would it be possible for the front and back necklines to be made according to exact measurements given by me>
Av Ruchi 19 / 09 / 2012
Thanks for your question.
This item will be exactly like the picture posted on the item page. Each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. Hope you enjoy shopping here!:)
Does your dresses fit true to size?
I wear a size 18w do I need to order a size 20w or can I stick with my size?I need this dress for an event 09/28/2012 and will this dress be ship in time?
Av Opal 17 / 09 / 2012
Thank you for your inquiry. our size standard may be different from your normal size standard. So it's highly suggested that you do the measurement firstly according to our measuring guide and then choose the size according to our size chart. The delivery time should be around 2-3 weeks. Hope you enjoy your shopping here:)
Orange and gold colours sample
Would you have actual samples of this dress made in orange and gold colour? I am getting for my mum, would like to take a look at the colour before deciding.
If not, would you have actual pictures of the fabric in orange and gold colour?
Thank you and appreciate your help on this.
Av ESTHERO 19 / 08 / 2012
Not really a review on this particular dress, but on the live chat. I asked at least 5 times about the return policy and the only answer I could get was to order the bigger size and have it altered...REALLY???????
Av Lori 12 / 08 / 2012
You may choose the custom size and send us your measurement. Then our tailor will tailor it according to your own measurement. The dress will fit you just fine in this way.
If you want more information about our return policy, please visit the following link:
How hard is it to return if it doesn't fit?
Av lori 12 / 08 / 2012
Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
This dress lists two materials. Which should I look at on the color chart?
Regency is a dark purple in the chiffon, but a different shade of purple and lighter in the matte satin. Which color would the dress be if I were to chose Regency? Do I need to select a color that matches in both the chiffon and matte satin? Thank you for your help!
Av Jeannette James 06 / 08 / 2012
Could I combine this dress with the jacket from outfit #00188472 as they come in the same fabrics?
The other dress comes in a limited number of fabrics, but this dress comes in all of the other fabrics. I think that the other dress with the satin and beading on the V-neck would over-emphasize my already large chest. I would be happy to pay an extra charge for this service.
Av Marybeth Stewar 29 / 07 / 2012
I really need this dress before 6th July, 2012 and I ordered 17-06-12, can I please get it then
I really love this dress and I ordered it immediately I saw it. Can i please get it before the 6th of July, 2012. Thank you
Av Damilola 25 / 06 / 2012
Dear Damilola ,
So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.