Spørsmål&Svar for PORTSMOUTH - kjole til kveld i Chiffon og Elastisk satin

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i have a standard size how long to deliver?

I have ordered and paid for the dress today 1st may 2013, if it is a standard size, no tailoring needed how long to arrive in country victoria?
Thanks
Jan

Av jan clark 30 / 04 / 2013

Please kindly understand that no matter standard size or not, this dress is made to order and we need 7-9 business days to tailor it. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

Av Dale 30 / 04 / 2013 Var dette svaret nyttig? (1) (0)
want to order this dress will I have it by the 24th April 2013??

I want to order this dress will I have it by the 24th April 2013??

Av Suheyla 08 / 04 / 2013

Sorry, this dress is made to order and we need a tailoring time of 7-9 business days. After that, shipping will take another 3-8 business days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

Av Dale 08 / 04 / 2013 Var dette svaret nyttig? (0) (0)
I ordered this dress in Daffodil color. What would be the color of the belt? Would it Daffodil as we

I ordered this dress in Daffodil color. What would be the color of the belt? Would it Daffodil as well? Thanks.

Av RVZ 20 / 03 / 2013

Belt color will be as pictured no matter which color dress you order. Thank you for shopping with us:)

Av Dale 20 / 03 / 2013 Var dette svaret nyttig? (0) (0)
I see your terms and conditions. .

If I just ordered a size (14) would it be here by 28 March. Short notice i know but no harm in asking. Many thanks

Av Vicki 16 / 03 / 2013

Please be kindly noted that as all our dresses are made to order from scratch, we require a tailoring period of 14-16 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 28 March 2013 as you requested.
Thank you for shopping with us:)

Av Smile 18 / 03 / 2013 Var dette svaret nyttig? (0) (0)
Are the sequines used the same color at the dress that I would order?

I would not want silver sequines on a gold or champaign colored dress.

Av Dolores OAKLEY 06 / 01 / 2013

Thank you for inquiry. We are sorry that the belt color will be as pictured no matter which color dress you order. Thank you for your understanding and hope you enjoy shopping here!

Av Janey 07 / 01 / 2013 Var dette svaret nyttig? (0) (0)
Can a couple things be customized?

I really love this dress, except I would want the sleeves to be symmetrical and there seems to be little extra beads on the belt in the center. Would it be possible to keep in the belt without the extra few beads and to standardize the sleeves?

Av Sidne 30 / 10 / 2012

Sorry, this can not be changed, every designer has his unique design with material he choose, if changed, it could not assume the same style as you see in the picture

Av Smile 30 / 10 / 2012 Var dette svaret nyttig? (0) (0)
How long will it takes to the product to arrive in Mauritius once ordered?

I am interested in 3 dresses for a special occasion, I am ready to order them but I want to know how long it will takes as I need them for the 27 the latest

Av Jl 18 / 07 / 2012

Dear Jl,
Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 12-15 working days and a shipping time of 3-8 working days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 27 July 2012 as you requested.

Av Smile 18 / 07 / 2012 Var dette svaret nyttig? (0) (0)
Speed up delivery

My dresses are nearly ready to be shipped - can I pay extra to have them shipped
so I receive them by Thursday 17th May ( UK) . The date I need them for has changed again to Friday 18th May .

If you advsie of cost I can pay via credit card

I do hope you can help me .

Kind regards

Ann Sutton

Av Ann Sutton 14 / 05 / 2012

Dear Ann Sutton,
So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page("Resolve A Payment Issue" or "Ask About Import Tarrif") to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

Av Smile 14 / 05 / 2012 Var dette svaret nyttig? (0) (0)
a question

i will be babtising my son on June 2. If I order today in size 22w will i have it on time? I am desperate as this is the only beautiful dress i have found and I really want it. Thank you for a quick response!

Av elena 06 / 05 / 2012

Dear elena,
As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of June 2.
While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

Av Smile 07 / 05 / 2012 Var dette svaret nyttig? (0) (0)
Possibility of a quick order

Hello,

I am getting married on March 20th and I am wondering if it would be possible to receive the dress within 10 days or two weeks. I read the Q&A section, but I thought I wanted to ask for the possibility because I really love the dress and want to wear it for my special day.

I would appreciate if you could let me know soon since the day is so close.

Thank you very much.

Av Natsuko 02 / 03 / 2012

Dear Natsuko,
Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

Av Smile 05 / 03 / 2012 Var dette svaret nyttig? (0) (0)