Othello Snow - Android 2.3 Tablet with 7 Inch Capacitive Screen (WiFi, 1.2GHz, 3G, 1080P Full HD, Camera)

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• IS THE SCREEN GLASS OR PLASTIC

  I want to know what kind of screen has. Nylon or glass.

  By CAROLINA 23 / 05 / 2012

  Dear CAROLINA,
  Thank you for your question. The screen for this tablet is LCD screen.
  Thank you for shopping with us:)

  By Smile 23 / 05 / 2012

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• how much total ?

  Do I need to pay customs import tax ,which is not mentioned in the description ? Thanks

  By kazkas 22 / 05 / 2012

  Dear kazkas,
  As with any international shipment, taxes are charged by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
  http://www.lightinthebox.com/knowledge-base/c10/a29.html
  

  By Smile 22 / 05 / 2012

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• White or black ?

  Hi ,do you have black one model ,because on the description written that is only white one ...Thanks

  By kazkas 19 / 05 / 2012

  Dear kazkas,
  Please visit the following link for black model:
  http://www.lightinthebox.com/othello-night-android-2-3-tablet-with-7-inch-capacitive-screen-wifi-1ghz-3g-1080p-full-hd-camera_p244234.html
  Thank you for shopping with us:)

  By Smile 20 / 05 / 2012

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• if i want to buy it without credit card how cn i pay it with cash?

  i really want to have but i want to pay it cash not on credit card

  By Darling 12 / 05 / 2012

  Dear Darling,
  We make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
  http://www.lightinthebox.com/knowledge-base/c8/
  

  By Smile 13 / 05 / 2012

  Was this answer helpful? (1) (0)

• can i update it to android 4 .

  can i update it to android 4 .

  By jambu jain 07 / 05 / 2012

  Dear jambu jain,
  Updating the system yourself is not recommended as it may cause unexpected errors and will void your warranty. If the system does not work, please contact the customer service for the file to install a new operating system. Please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. Thank you for shopping with us:)

  By Smile 07 / 05 / 2012

  Was this answer helpful? (1) (0)

• Can I download Apps from itunes

  Aloha, I was just wondering where you download apps from. Thanks!!

  By Oleathia Buntin 16 / 03 / 2012

  Dear Oleathia Buntin,
  No, this tablet has Android OS. You can download the apps from the Android market.
  Thank you for shopping with us:)

  By Smile 18 / 03 / 2012

  Was this answer helpful? (1) (1)

• does it have GPS?

  does it have gps or can gps be installed?

  By chappy 06 / 03 / 2012

  Dear Chappy,
  No, this tablet does not have GPS.
  Thank you for shopping with us:)

  By Smile 08 / 03 / 2012

  Was this answer helpful? (0) (0)

• 512 RAM?

  Hey, buy this tablet and I like so much, the screen works great and the applications run fine, but I have a question and could not answer for anywhere.
  I have an application that came pre-installed which is a Killer of open programs (by the way, is very useful) but there tells me that the freed memory maximum is approximately 230MB free. As a reader of RAM used, this reading should be approximated to 512mb? Thank you very much for your response technique if anyone knows!

  By Sergio Rubiano 25 / 02 / 2012

  Dear Sergio Rubiano,
  As preinstalled apps have occupied part of the RAM, it is normal that the tablet has 230MB RAM free. Thank you for shopping with us:)

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (0)

• how do i download skype on my pad

  i cant find the proper download

  By larry 24 / 02 / 2012

  Dear Larry,
  Please download the Skype from the Android market or from Skype.com.
  When downloaded, please install it on this tablet and it will work.
  Note: please download the app for the Android OS use. Thank you for shopping with us:)

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is there any way to download Adobe Flash Player on my Orthello Snow Android tablet?

  I am having trouble downloading apps because I don't have Adobe Flash Player. Is there any way possible of getting flash onto my tablet?

  By Michele 24 / 02 / 2012

  Dear Michele,
  I have sent you the Email that you have registered at our website, which includes the Adobe Flash player app. Please check this app and install it on this tablet. If it still does not work, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 28 / 02 / 2012

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• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• IS THE SCREEN GLASS OR PLASTIC

  I want to know what kind of screen has. Nylon or glass.

  By CAROLINA 23 / 05 / 2012

  Dear CAROLINA,
  Thank you for your question. The screen for this tablet is LCD screen.
  Thank you for shopping with us:)

  By Smile 23 / 05 / 2012

  Was this answer helpful? (0) (0)

• White or black ?

  Hi ,do you have black one model ,because on the description written that is only white one ...Thanks

  By kazkas 19 / 05 / 2012

  Dear kazkas,
  Please visit the following link for black model:
  http://www.lightinthebox.com/othello-night-android-2-3-tablet-with-7-inch-capacitive-screen-wifi-1ghz-3g-1080p-full-hd-camera_p244234.html
  Thank you for shopping with us:)

  By Smile 20 / 05 / 2012

  Was this answer helpful? (0) (0)

• can i update it to android 4 .

  can i update it to android 4 .

  By jambu jain 07 / 05 / 2012

  Dear jambu jain,
  Updating the system yourself is not recommended as it may cause unexpected errors and will void your warranty. If the system does not work, please contact the customer service for the file to install a new operating system. Please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. Thank you for shopping with us:)

  By Smile 07 / 05 / 2012

  Was this answer helpful? (1) (0)

• Can I download Apps from itunes

  Aloha, I was just wondering where you download apps from. Thanks!!

  By Oleathia Buntin 16 / 03 / 2012

  Dear Oleathia Buntin,
  No, this tablet has Android OS. You can download the apps from the Android market.
  Thank you for shopping with us:)

  By Smile 18 / 03 / 2012

  Was this answer helpful? (1) (1)

• does it have GPS?

  does it have gps or can gps be installed?

  By chappy 06 / 03 / 2012

  Dear Chappy,
  No, this tablet does not have GPS.
  Thank you for shopping with us:)

  By Smile 08 / 03 / 2012

  Was this answer helpful? (0) (0)

• Is there any way to download Adobe Flash Player on my Orthello Snow Android tablet?

  I am having trouble downloading apps because I don't have Adobe Flash Player. Is there any way possible of getting flash onto my tablet?

  By Michele 24 / 02 / 2012

  Dear Michele,
  I have sent you the Email that you have registered at our website, which includes the Adobe Flash player app. Please check this app and install it on this tablet. If it still does not work, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (1)

• Does the Othello Snow Android 2.3 tablet come with a UK plug?

  Hi I have ordered the Othello Snow Android 2.3 tablet, can you please confirm it will come with a UK plug.
  
  Many thanks

  By Sam Acunin 22 / 02 / 2012

  Dear Sam Acunin,
  Yes, we will include the appropriate power adapter in your package according to the requirements for use in your country or your shipping address. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 22 / 02 / 2012

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• it is said that it works with external huawie modem but i jst need to know does it have any usb port

  it is said that it works with external huawie modem but i jst need to know does it have any usb port

  By arshdeep 19 / 02 / 2012

  Dear arshdeep,
  Yes, it has one Mini USB OTG (for connecting PC) and one Mini USB Host. Thank you for shopping with us:)

  By Smile 20 / 02 / 2012

  Was this answer helpful? (1) (0)

• Skype

  Does the machine Support skype? If so, is it installed on arrival ?

  By Drew 17 / 02 / 2012

  Dear Drew,
  This tablet supports Skype. But you may install the app when you receive it. Thank you for shopping with us:)

  By Smile 19 / 02 / 2012

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• Your ad says 3G.

  Your ad says 3G but there are no "bars" at the top of the tablet's screen. Please advise.

  By Grahame 13 / 02 / 2012

  Dear Grahame,
  This tablet supports external 3G network like WCDMA. And it supports the following USB 3G modems.
  HUAWEI E220/E1750/E156G and ZTE MF637U
  The 3G does not means the internal 3G like SIM card. Thank you for shopping with us:)

  By Smile 13 / 02 / 2012

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• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• how much total ?

  Do I need to pay customs import tax ,which is not mentioned in the description ? Thanks

  By kazkas 22 / 05 / 2012

  Dear kazkas,
  As with any international shipment, taxes are charged by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
  http://www.lightinthebox.com/knowledge-base/c10/a29.html
  

  By Smile 22 / 05 / 2012

  Was this answer helpful? (0) (0)

• if i want to buy it without credit card how cn i pay it with cash?

  i really want to have but i want to pay it cash not on credit card

  By Darling 12 / 05 / 2012

  Dear Darling,
  We make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
  http://www.lightinthebox.com/knowledge-base/c8/
  

  By Smile 13 / 05 / 2012

  Was this answer helpful? (1) (0)

• need to cacel my order for othello snow

  need to cancel my order for the othello snow

  By marjoriemacadie 20 / 02 / 2012

  Dear marjoriemacadie,
  If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.
  

  By Smile 20 / 02 / 2012

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• hi i would realy like to order this for my partners birthday,how long would it take to arrive?

  how long after i hav placed my order would this product take to arrive? thank you.

  By ella 22 / 01 / 2012

  Dear Ella,
  We require 2-5 days to process your order, and a shipping time of 3-8 days to get this tablet to be delivered to your place.
  Thank you for shopping with us:)

  By Smile 23 / 01 / 2012

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• Can I use BillMeLater.com to purchase on this site?

  I would like to use my Bill Me Later account (it's usually offered through PayPal). Is it offered on your site?

  By Jennifer 27 / 12 / 2011

  Dear Jennifer,
  We don't have the payment method like Billmelater account.
  We make paying for your orders easy by providing a range of convenient payment options. Besides PayPal, we accept a wide variety of credit/debit cards, Western Union, and wire transfer. For more details, please read “Accepted Payment Methods”:
  http://www.lightinthebox.com/knowledge-base/c8/a15.html
  Thank you for shopping with us:)
  

  By Smile 27 / 12 / 2011

  Was this answer helpful? (1) (0)

• will I receive this before Christmas?

  it;s dec 20 will I received this before xmas

  By Caroll 20 / 12 / 2011

  Dear Caroll,
  We are sorry that the you cannot receive the tablet before Christmas if you order it on Dec 20. But you can order it now and it will be delivered before new year. Thank you for shopping with us:)

  By Smile 21 / 12 / 2011

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• do you send this item to MALTA please

  do you send this item to MALTA please if so can you tell me the cost

  By lino 17 / 12 / 2011

  Dear Lino,
  Yes, we can send this item to Malta.
  The shipping cost depends on the weight of the package, the distance to the shipping address, and the shipping method chosen. To get an idea of how much it will cost to ship to your country, add the items you want to your cart and scroll down to “Estimate Shipping Costs” tool. Using this feature is for your reference only and in no way obligates you to purchase. Thank you for shopping with us:)

  By Smile 19 / 12 / 2011

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• IHow long to arrive in US?

  If order is place today (Dec 10), will the product arrive before Christmas?

  By Terry 10 / 12 / 2011

  Dear Terry,
  This depends on the shipping method you choose. If you choose the expedite shipping, we needs 3-4 days to get this tablet to the US and standard shipping requires 5-8 days to the US.
  Thank you for shopping with us:)

  By Smile 11 / 12 / 2011

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• are the items shipped from the uk if not will the items work over in the uk

  who delivers your items in the uk as they mit not find us because we are in a new build so would i be able to track the items that u send to me

  By nightmover 04 / 12 / 2011

  Dear Nightmover,
  This item is shipped from China and it will work in the UK as it comes with the suitable AC/DC adapter according to your shipping address.
  The carrier that deliver the item to you depends on the shipping method you choose. On average, the items will be shipped to you by UPS, FedEx, DHL and other shipping carriers. We do not have specific carriers for specific items. If you have a special request, you can log in to “My Orders,” open your order and use the links on the Order Details page to submit a request explaining your preference. A Customer Service representative will respond within 1 working day. Most of the orders can be tracked. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=knowledgebase&pg=kb.page&chapter=6&id=1231
  Thank you for shopping with us:)

  By Smile 04 / 12 / 2011

  Was this answer helpful? (2) (1)

• Soy un particular y me he interesado por una Tablet. Puedo hacer la compra?

  Hola,
  No soy autonomo, y me he interesado por una tablet. Queria saber si hay algun problema con eso a la hora de hacer una compra, o es indiferente.
  
  Gracias.
  Carlos

  By Carlos 23 / 05 / 2012

  Estimado/a Cliente
  Hola. Gracias por su interés en LightInTheBox.
  Sí, hacemos venta al por menor también, puede usted comprar cualquier cosa que le guasta.
  No hay límite de cantidad, no se preocupe por favor.
  Saludos
  LightInTheBox

  By Rebeca 23 / 05 / 2012

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• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• 512 RAM?

  Hey, buy this tablet and I like so much, the screen works great and the applications run fine, but I have a question and could not answer for anywhere.
  I have an application that came pre-installed which is a Killer of open programs (by the way, is very useful) but there tells me that the freed memory maximum is approximately 230MB free. As a reader of RAM used, this reading should be approximated to 512mb? Thank you very much for your response technique if anyone knows!

  By Sergio Rubiano 25 / 02 / 2012

  Dear Sergio Rubiano,
  As preinstalled apps have occupied part of the RAM, it is normal that the tablet has 230MB RAM free. Thank you for shopping with us:)

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (0)

• how do i download skype on my pad

  i cant find the proper download

  By larry 24 / 02 / 2012

  Dear Larry,
  Please download the Skype from the Android market or from Skype.com.
  When downloaded, please install it on this tablet and it will work.
  Note: please download the app for the Android OS use. Thank you for shopping with us:)

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (0)

• I CAN NOT UNLOCK MY ORTELO SNOW TABLET

  IT ASKS FOR A PASSWORD. I CAN NOT GIVE A PASSWORD SINCE I NEVER PUT ONE IN

  By JAKOB SCHLEISS 17 / 01 / 2012

  Dear Jakob,
  Please contact the customer service for the file to install the operating system. Please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. Thank you for shopping with us:)

  By Smile 17 / 01 / 2012

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• New version androit

  Hello, I bought my tablet and I am very happy. But I would like to upgrade your version of androit, I have a 2.3 and I have seen that there are new. Where and how I can do? thanks

  By Roxio 13 / 01 / 2012

  Dear Roxio,
  Updating the system yourself is not recommended as it may cause unexpected errors and will void your warranty. If the system does not work, please contact the customer service for the file to install the operating system. Please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. Thank you for shopping with us:)

  By Smile 15 / 01 / 2012

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• Bluetooth

  Why doesn't my bluetooth turn on

  By Jasmine 29 / 12 / 2011

  Dear Jasmine,
  This tablet does not have bluetooth. Thank you for shopping with us:)

  By Smile 30 / 12 / 2011

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• Does this system operate with Netflix if so how do I download it other than that it's fast affordabl

  My daughter likes all the apps Facebook angry birds just wants to know how to use Microsoft word

  By Terrence 26 / 12 / 2011

  Dear Terrence,
  This tablet supports Facebook and angry birds. Besides, you can download the office suite app from the Android market which allows you to use MS word. This tablet supports Flash 10.1. As the Netflix is unavailable to download from our local Android market, we have not tested whether Netflix works with this tablet or not. But you may try to post a request on the Netflix compatibility in the reviews. Thank you for shopping with us:)

  By Smile 27 / 12 / 2011

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• If I am unsatisfied with this product, can I return it?

  Is it possible to return if I'm not satisfied?

  By Matt 15 / 12 / 2011

  Dear Matt，
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy
  Thank you for shopping with us:)

  By Smile 15 / 12 / 2011

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• Video?

  Wonder have ZVRS, SORENSON, PURPLE VRS FOR THE HEARING IMPAIRED
  ? OR ANY VIDEO QUESTION OR IN THE FUTURING?

  By Michelle 08 / 12 / 2011

  Dear Michelle,
  This depends on the Android market in your country. If these apps are available to download in your country's Android market, you may download the apps and install them on this tablet. Thank you for shopping with us:)

  By Smile 09 / 12 / 2011

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• internet über 3g funktioniert ebenowenig wie wlan

  Nachdem ich WLan versucht habe (ohne Erfolg obwohl alle anderen Geräte hier im HausWLanohne Probleme ausführen an unserem Router) habe ich 3G getestet.
  
  Leider funktioniert dies auch nicht. Ich habe den HUAWEi E1750 extra gekauft für dasTablet. Die Stelle des Usernamens ist für mich leider unveständlich inDeutschland gibt es zu den Surfsticks zum Einloggen keinen Usernamen nur eine Pin. Gibt mandiese ein erscheint 3G is Ready und dann ist Ruhe.
  
  Was muss hier noch eingestellt werden. Leider gibt die minimalistische Anleitung keinerlei Hilfestellung.
  
  Weder zum WLAn noch zum 3G.
  
  Bitte dringend um Hilfe.

  By jana 20 / 01 / 2012

  Liebe(r) jana,
  vielen Dank für Ihren Einkauf bei uns! Für Ihre Frage kontaktieren Sie bitte unser Kundenservice. Sie werden Ihnen schnell und freundlich helfen. Loggen Sie sich bitte in Ihr Konto ein, um eine Frage oder eine Anfrage einzureichen.
  MfG
  

  By Emma 15 / 02 / 2012

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• He recibido una tablet que no se enciende. Que tengo que hacer??????

  Una vez cargada con el piloto verde, se apaga el piloto y la pantalla no se enciende. La quiero para regalar y necesito urgente una solución.

  By ELENA BOSCH 02 / 01 / 2012

  Estimado/a cliente,
  Hola.
  Lo sentimos mucho por las molestias.
  Por favor contácte con nuestro servicio al cliente si tiene cualquier problema con el producto o los accesorios:
  http://www.lightinthebox.com/es/r/contact-us.html
  
  Vamos a ofrecerle un solución que le satisfacería.
  Saludos de LightInTheBox

  By Olivia 04 / 01 / 2012

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