Neo - Android 2.2 Smartphone with 3.2 Inch Touchscreen (Dual SIM, TV, WiFi)

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• Is it possible to buy an additional battery for this item?

  Is it possible to buy an additional battery for this item?

  By J 21 / 04 / 2012

  Dear J,
  If you need a spare battery for it, after placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 22 / 04 / 2012

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• is this phone skype compatible?

  tried skype for android using wifi ...not logging in...

  By ignatious 03 / 03 / 2012

  Dear ignatious,
  This phone doesn't support Skype. Thanks for your question:)

  By Smile 04 / 03 / 2012

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• does this phone have a good audible ringer volume.phone is for pensioner

  does the android 2.2 ha ve a good audible ringer volume

  By james roy 15 / 02 / 2012

  Dear james roy,
  This phone is loud enough in daily use if the user doesn't have serious problem with hearing. Hope you enjoy shopping with us:)

  By Smile 15 / 02 / 2012

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• how do i set my apn so i always have internet not just wifi?

  gets wifi nicely but cant get net now without being close to a router

  By dl 15 / 02 / 2012

  Dear dl,
  We sincerely apologize for the problems you've encountered with our product, and would like to help make things right. So that we may address this matter quickly and conveniently, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.
  

  By Smile 15 / 02 / 2012

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• what is shipping cost

  My Name is Mrs. Brenda Martin and I would like to know the shipping cost for a cell phone

  By Mrs Martin 14 / 02 / 2012

  Dear Mrs Martin,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen. To get an idea of how much it will cost to ship to your country, add the items you want to your cart and scroll down to “Estimate Shipping Costs” tool. Using this feature is for your reference only and in no way obligates you to purchase.

  By Smile 14 / 02 / 2012

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• Do i need a data plan to use this phone if i do not want to use the internet.

  I would just like to use the standard texting and calling. also if there a way to turn data off just so incase i get data charges.

  By Lizzi G 09 / 02 / 2012

  Dear Lizzi G,
  This phone doesn't come with a SIM card, so if you don't need a date plan you can buy a SIM card without date plan from the carrier. Thanks for your question:)

  By Smile 10 / 02 / 2012

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• do you sell the universal charger / which one is it

  do you sell the universal charger that will charge the battery out of this phone and if so which one is it ,thank you

  By ken 07 / 02 / 2012

  Dear ken,
  Please refer to the following link for the universal charger which can charge the battery out of the phone:
  http://www.lightinthebox.com/Fashion-Design-Multi-function-Battery-Charger--SHB660-_p64756.html
  Hope you enjoy shopping with us:)

  By Smile 07 / 02 / 2012

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• Is this phone compatible with us cellular?

  I just want to know if it is or not plz :)

  By Ulysses 06 / 02 / 2012

  Dear Ulysses,
  This phone is unlocked for worldwide use, as it will work on GSM network frequencies 850/900/1800/1900 MHz. Please confirm with the carriers or providers to see whether their local network supports it. As long as the local network supports the frequencies, the phone should work in your location.

  By Smile 06 / 02 / 2012

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• is there any way to charge the extra battery out of the phone

  is there any way to charde the extra battery out of the phone

  By ken 03 / 02 / 2012

  Dear ken,
  You can buy a universal charger to charge the eatra battery out of the phone. Thanks for your question:)

  By Smile 05 / 02 / 2012

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• Greek support

  if i install a greek (virtual keyboard) f.e. greek keyboard, greek for go keyboard there are a lot in adndroid market will i be able to save contacts, to send text messages using greek Language???
  if the main menu of the phone is in english this is acceptable
  THANK U

  By pl 02 / 02 / 2012

  Dear pl,
  You cannot save the contacts and send messages in Greek though you install the Gree language keyboard.

  By Smile 02 / 02 / 2012

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• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• does this phone have a good audible ringer volume.phone is for pensioner

  does the android 2.2 ha ve a good audible ringer volume

  By james roy 15 / 02 / 2012

  Dear james roy,
  This phone is loud enough in daily use if the user doesn't have serious problem with hearing. Hope you enjoy shopping with us:)

  By Smile 15 / 02 / 2012

  Was this answer helpful? (0) (0)

• Do i need a data plan to use this phone if i do not want to use the internet.

  I would just like to use the standard texting and calling. also if there a way to turn data off just so incase i get data charges.

  By Lizzi G 09 / 02 / 2012

  Dear Lizzi G,
  This phone doesn't come with a SIM card, so if you don't need a date plan you can buy a SIM card without date plan from the carrier. Thanks for your question:)

  By Smile 10 / 02 / 2012

  Was this answer helpful? (1) (0)

• do you sell the universal charger / which one is it

  do you sell the universal charger that will charge the battery out of this phone and if so which one is it ,thank you

  By ken 07 / 02 / 2012

  Dear ken,
  Please refer to the following link for the universal charger which can charge the battery out of the phone:
  http://www.lightinthebox.com/Fashion-Design-Multi-function-Battery-Charger--SHB660-_p64756.html
  Hope you enjoy shopping with us:)

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is this phone compatible with us cellular?

  I just want to know if it is or not plz :)

  By Ulysses 06 / 02 / 2012

  Dear Ulysses,
  This phone is unlocked for worldwide use, as it will work on GSM network frequencies 850/900/1800/1900 MHz. Please confirm with the carriers or providers to see whether their local network supports it. As long as the local network supports the frequencies, the phone should work in your location.

  By Smile 06 / 02 / 2012

  Was this answer helpful? (0) (0)

• is there any way to charge the extra battery out of the phone

  is there any way to charde the extra battery out of the phone

  By ken 03 / 02 / 2012

  Dear ken,
  You can buy a universal charger to charge the eatra battery out of the phone. Thanks for your question:)

  By Smile 05 / 02 / 2012

  Was this answer helpful? (2) (0)

• Greek support

  if i install a greek (virtual keyboard) f.e. greek keyboard, greek for go keyboard there are a lot in adndroid market will i be able to save contacts, to send text messages using greek Language???
  if the main menu of the phone is in english this is acceptable
  THANK U

  By pl 02 / 02 / 2012

  Dear pl,
  You cannot save the contacts and send messages in Greek though you install the Gree language keyboard.

  By Smile 02 / 02 / 2012

  Was this answer helpful? (0) (1)

• Does this mobile supports Greek language???

  can i store contacts, sens sms using greek language??
  no matter if i have to use a virtual keybord
  Thanks in Advance

  By pl 01 / 02 / 2012

  Dear pl,
  This phone doesn't support Greek language. Please refer to the following link for the phones support Greek language at our website:
  http://www.lightinthebox.com/narrow/greek_v17930t0/cell-phones_c206

  By Smile 01 / 02 / 2012

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• Neo - Android 2.2 Smartphone with 3.2 Inch Touchscreen (Dual SIM, TV, WiFi)

  Am looking for a touchscreen phone with removable dual sim cards, that has wi-fi, and bluetooth technology.
  
  The phone will be used in Norway, tho within a few months will also be used in the US.
  
  It would currently be used predominately for local phone service in Norway, and for connection to Yahoo chat, and possibly Skype. Its a necessity that the phone be compatible with Yahoo chat.
  
  Would like at least a 3G network, or even 4G if possible.
  
  Would the below phone work for Yahoo chat? and possibly Skype?
  
  Neo - Android 2.2 Smartphone with 3.2 Inch Touchscreen (Dual SIM, TV, WiFi)
  
  US$ 120.00
  
  US$ 89.99
  
  Thank you.
  
  Best Regards,
  Nancy

  By Nancy 31 / 01 / 2012

  Dear Nancy,
  This phone doesn't work in 3G or 4G network and it doesn't support Yahoo chat or Skype. Thanks for your question:)

  By Smile 01 / 02 / 2012

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• screen quesiton

  is this phone has a capacitance screen?

  By wendy 31 / 01 / 2012

  Dear wendy,
  This phone has a resistive touch screen. Thanks for your question:)

  By Smile 01 / 02 / 2012

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• Does this phone support apps download from android market?

  Can I download game apps with this phone?

  By pastarona 23 / 01 / 2012

  Dear pastarona,
  Yhis phone doesn't support apps from android market as it is not a android phone. Please refer to the following link for the android phones at our website:
  http://www.lightinthebox.com/c/android-phones_3309

  By Smile 26 / 01 / 2012

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• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• what is shipping cost

  My Name is Mrs. Brenda Martin and I would like to know the shipping cost for a cell phone

  By Mrs Martin 14 / 02 / 2012

  Dear Mrs Martin,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen. To get an idea of how much it will cost to ship to your country, add the items you want to your cart and scroll down to “Estimate Shipping Costs” tool. Using this feature is for your reference only and in no way obligates you to purchase.

  By Smile 14 / 02 / 2012

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• the phone comes with two dual sim card?

  Do the phone come with the two sim cards?

  By STEPHEN BAKER 31 / 12 / 2011

  Dear STEPHEN BAKER,
  This phone doesn't come with a SIM card. You need to buy the SIM cards separately from the local carrier. Thanks for your question:)

  By Smile 01 / 01 / 2012

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• Hi There,I want to ask you the following:

  Do you deliver to Bulgaria and how much it will cost the delivery of this mobile phone.
  Thank You.
  Regards.
  Svetlozar Atanasov.

  By Sv. Atanasov 07 / 12 / 2011

  Dear Sv. Atanasov,
  Yes, we can deliver this phone to Bulgaria. Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen. To get an idea of how much it will cost to ship to your country, add the items you want to your cart and scroll down to “Estimate Shipping Costs” tool. Using this feature is for your reference only and in no way obligates you to purchase.

  By Smile 07 / 12 / 2011

  Was this answer helpful? (1) (0)

• When will you guys offer free shipping?

  I've noticed other Chinese wholesale sites like Everybuying and DHGate offer free shipping. I really like your site but saving $25 is nice too. Cheers.

  By Will 22 / 11 / 2011

  Dear Will,
  Sorry but we don't provide free shipping for phones. Thanks for your question:)

  By Smile 22 / 11 / 2011

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• I bought Neo Android a few hours and I have to receive it before Nov 27 coz I will be going to Kenya

  I am worried for it might take a long time due to shipping before Nov 28, this month. I purposely bought it in order to use in Kenya for phones uses simcards. What should I do in order to get it in a few days. What is the function of expedite shipping which is btw 3-5 days? I wish to know so that can go ahead and cancel payments if it will take 15-20 days. Thanks in advance.

  By Haron Ngeno 09 / 11 / 2011

  Dear Haron Ngeno,
  We need an order processing time of 2-4 working days and shipping time of 3-8 days to deliver this product to your major destination, so I'm afraid there’s a chance your phone may not arrive by your deadline of 28 Nov.

  By Smile 10 / 11 / 2011

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• Hi can you do shipment to Sierra Leone West Africa?

  I want to buy and ship to Sierra Leone to sell

  By Kumba 22 / 10 / 2011

  Dear Kumba,
  Yes. We will ship this cell phone to Sierra Leone when you order it. Thank you for shopping with us:)

  By Smile 25 / 10 / 2011

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• e' possibile riceverlo in contrassegno trami corriere?? invio gratuito ???

  VORREI ACQUISTARE QUESTO CELL. E Pagarlo contrasssegno con trasporto gratuito .
  
  
  E' possibile grazie

  By ADOLFO FORINO 11 / 12 / 2011

  Ciao Adolfo, non è possibile pagare in contrassegno, ci spiace!

  By Alessia 18 / 12 / 2011

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• Hola,queria saber el costo de envio a Argentina,muchas gracias

  parece muy bueno este celular,es la primera vez que consulto la pagina,pero tengo dudas con el envio

  By Veronica 29 / 11 / 2011

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Por favor siga los pasos siguientes para conocer el coste de envío:
  1. Abre las páginas de productos preferidos y haga clic en "Comprar" - Este paso le ayuda a poner los productos en el carrito.
  2. Va al Carrito donde le muestra todos los productos elejidos y mire abajo, hay una barra "Gastos de Envío Estimados", desdóblela y chequee el coste de envío.
  
  Para más detalles por favor acuda a esta página "Todo sobre su compra desde Argentina":
  http://www.lightinthebox.com/es/knowledge-base/c1159/a2574.html
  
  Saludos
  LightInTheBox.

  By Mercedes 29 / 11 / 2011

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• Envio do Produto

  Queria cobrar esclarecimento da empresa Lightinthebox pelo motivo no dia 31/08 fiz uma compra do celular Neo e esperei 60 dia por esse celular e acompanhei pelo o rastreamento todos os dias no entanto tudo bem, quando um certo dia fui quando vi no rastreamento que o meu celular ja estava na minha cidade (Santarém-PA - Brasil) fui ate o correio central e o senhor me informou que o meu pedido de cod.rastreamento EE636923105CN, tinha que pagar uma taxa da Receita Federal de 60% aproximadamente (R$150,00) do valor do produto de 240,00 reais, no entanto NÃO me informaram por telefone e nem por e-mail e nem no site sobre essa tal taxa que eu tinha que pagar. por tudo isso NÃO RECOMENDO COMPRAREM NESSE SITE PELO ESSE MOTIVO,QUE ESSES PREÇOS DO SITE SÓ SERVEM PARA ILUDIR O CLIENTE, NAO INFORMANDO COM CLAREZA O REAL PREÇO FINAL DO PRODUTO.
  
  JA ME RESPONDERAM SOBRE A TAXA QUE TENHO QUE PAGAR
  MAS NAO PORQUE NAO MANDARAM PELO E-MAIL,CELULAR E NEM PELO SITE SOBRE ESSA TAL TAXA

  By Rodrigo Lima 28 / 10 / 2011

  Muito obrigado pela sua opinião e observação.
  Pedimos imensas desculpas pelo sucedido, de salientar que nossos produtos são vendidos para vários países do mundo e cada País tem sua forma de cobrança aduaneira e nós partimos do principio que o cliente sabe da situação aduaneira do seu país.
  Por este motivo mais uma vez pedimos imensas desculpas.
  Atentamente LightintheBox.

  By Marcelo@LITB 31 / 10 / 2011

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• all| faq| product description| shipping or payment| customer service issues

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• Is it possible to buy an additional battery for this item?

  Is it possible to buy an additional battery for this item?

  By J 21 / 04 / 2012

  Dear J,
  If you need a spare battery for it, after placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 22 / 04 / 2012

  Was this answer helpful? (0) (0)

• is this phone skype compatible?

  tried skype for android using wifi ...not logging in...

  By ignatious 03 / 03 / 2012

  Dear ignatious,
  This phone doesn't support Skype. Thanks for your question:)

  By Smile 04 / 03 / 2012

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• how do i set my apn so i always have internet not just wifi?

  gets wifi nicely but cant get net now without being close to a router

  By dl 15 / 02 / 2012

  Dear dl,
  We sincerely apologize for the problems you've encountered with our product, and would like to help make things right. So that we may address this matter quickly and conveniently, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.
  

  By Smile 15 / 02 / 2012

  Was this answer helpful? (0) (0)

• Neo - Android 2.2 Smartphone with 3.2 Inch Touchscreen (Dual SIM, TV, WiFi)

  It is possible, please update the software for Andriod phone Neo?

  By John 16 / 01 / 2012

  Dear John,
  Updating the system yourself is not recommended as it may cause unexpected errors and will void your warranty. If the system is out of date, the new system should be provided by the suppliers.

  By Smile 16 / 01 / 2012

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• Warranty 12 Months UK

  Hi, will this phone come with a 12 Month UK Warranty, Regards Brian

  By Bian 06 / 01 / 2012

  Dear Brain,
  Sorry but this phone doesn't come with a 12 month warranty. Please refer to this link for more information: http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 08 / 01 / 2012

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• where is the sim cards.

  i got it there was no Sim cards

  By matthew 02 / 01 / 2012

  Dear matthew,
  This phone doesn't come with a SIM card and you need to buy a SIM card separately to use it. Thanks for your question:)

  By Smile 04 / 01 / 2012

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• how i now my GSM network . i live in USA Florida

  neo -android 2.2 smartphone can your conect my phone wiht the right GSM network

  By ivan vega 19 / 12 / 2011

  Dear ivan vega,
  This phone is unlocked for worldwide use, as it will work on GSM network frequencies 850/900/1800/1900 MHz. Please confirm with the carriers or providers to see whether their local network supports it. You need to buy a SIM card separately from the carrier an insert it into this phone. Hope you enjoy shopping at our website:)

  By Smile 19 / 12 / 2011

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• Is there an online program to help us use the Neo-Android 2.2 Smartphone?

  We are not familiar with touch screen phones and need more detail on how to use it.

  By Jane Berriman 13 / 12 / 2011

  Dear Jane Berriman,
  You can refer to the video demo of this phone on the product page. Thanks for your question:)

  By Smile 13 / 12 / 2011

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• I can't get connected to the internet.

  Do I need a special sim. Am on O2 network. Phone recognises the home wifi but will not connect that way either.

  By Chris 12 / 12 / 2011

  Dear Chris,
  This phone is unlocked for worldwide use, as it will work on GSM network frequencies 850/900/1800/1900 MHz. Please confirm with the carriers or providers to see whether their local network supports it. As long as the local network supports the frequencies, the phone should work in your location. If you still have problem with this phone, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 12 / 12 / 2011

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• I just received my Neo from Hong Kong.

  The sim 1 slot and the memory card are together and I cannot get my sim to sit correctly in this slot. The metal housing will not click shut. My sim works fine in the sim 2 slot. Can you help
  
  Thanks James

  By james 03 / 11 / 2011

  Dear James,
  Please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. They will be glad to assist you. Thank you for shopping with us:)

  By Smile 04 / 11 / 2011

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