The communication from LITB has been great, as long as you can find where to contact them, they are very responsive and get back to you quickly. Once you create an account you can ask questions very easily.
For the dress I ordered custom sizing but the dress has come too big, and not long enough. There is particularly a lot of fabric around the waist so it looks as if I have a belly where I don't, and will need to pay for alterations to fix it and make it smaller. As it is, it doesn't stay up because the fabric is heavy and I don't want to be pulling the dress up all night. I added an extra 2 inches to my height measurement I gave in case of it being short, because I don't mind having to take the hem up myself, but it has come so the front of the dress only just touches the ground with little heels on and I was planning to wear bigger heels. And there is no way of taking the hem down. The picture of the dress on LITB shows a much longer dress.
There are a few other things which should be pointed out.
The tie on the back of the dress for lacing up is not ivory coloured, it is white and really stands out for me so I will get another of these made, maybe this won't bother everyone.
There are 3 small scratch marks on the satin around the bust area, it wouldn't bother me if they weren't in such a prominent area on the dress and there is nothing I can do about them.
The ivory colour of satin is quite yellow looking, I don't mind it but just so you are aware.
The flowers are not great quality, they come all crumpled probably due to the freight packaging and there are bits of glue sticking out, I will need to replace them. But from a previous post I expected this. Maybe you could put tissue around them when you freight to help them keep their shape?
The shipment was delayed a little but LITB responded when I asked about this by offering a coupon discount for next purchase.
For the price you pay for this dress I guess I shouldn't expect too much but I was just hoping I wouldn't have to do any sizing alterations as I had given custom measurements. I will try to upload a photo soon.