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  • If I place my order for this dress on March 6 will I recieve it by April 9?

    I need this dress by April 9, 2012. I will be leaving the country on April 12 and need to take the dress along for an event. Hopefully it fits like a glove and needs no alterations. Please let me know if I should place the order.

    thanks

    Por jennifer 05 / 03 / 2012

    Dear jennifer,
    As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of April 9.
    While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

    Por Smile 06 / 03 / 2012 Esta resposta foi útil? (0) (0)

  • a quoi correspond la taille 54

    quelle robe est en taille française 54?

    Por corinne 26 / 02 / 2012

    Bonjour,

    Puisque les systèmes de tailles ne correspondent pas exactement, nous vous recommandons vivement de vous mesurer et de comparer votre mesure avec notre tableau de taille :

    http://www.lightinthebox.com/html/All-You-Need-To-Know_fr.html?tab=2

    Cela vous prendra quelques minutes tout au plus mais cela en vaut bien la peine; nous savons que le choix de la robe est très importante pour une occasion spéciale, et la bonne mesure un critère essentiel. Notre option sur mesure peut vous garantir des mesures qui mettront votre taille parfaitement en valeur.

    Cordialement,

    Por Océane 26 / 02 / 2012 Esta resposta foi útil? (0) (0)

  • 1202052102275823 May I still have time to get it on hunter green color instead of Royal Blue??

    I place this ortder 1202052102275823 but I would like to get it on hunter green color instead of Royal blue
    Besides I would like to make an order of the dress "Taffeta Trumpet/ Mermaid One Shoulder Floor-length Evening Dress inspired by Renee Bargh" in the same hunter green.
    Please let me know ASAP

    Por Isabel Ferraris 21 / 02 / 2012

    Dear Isabel Ferraris,
    If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
    Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    Por Smile 22 / 02 / 2012 Esta resposta foi útil? (0) (0)

  • I recently order a bolero royal blue in taffeta and I would love to change the color for hunter gree

    SZLT9902424630
    Could you please send it on Hunter green?

    Por Isabel Ferraris 21 / 02 / 2012

    Dear Isabel Ferraris,
    If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.

    If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
    Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    Por Smile 22 / 02 / 2012 Esta resposta foi útil? (0) (0)

  • If I would need to make a return would it be credited back to my credit card that I used to purchase

    I would like to know if my creidt card would be reimbursed or if i would get a store credit? thank you!

    Por Emily 12 / 02 / 2012

    Dear Emily,
    Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
    http://www.lightinthebox.com/index.php?main_page=return_policy

    Por Smile 13 / 02 / 2012 Esta resposta foi útil? (0) (0)

  • Shipping Date?

    Hi,

    I have already ordered this dress (Order No. 1201142002207187), and noticed the shipping date of Feb. 11. The event I would like to wear it for is on Feb. 11. My fault, I should have ordered it earlier and read more carefully about the shipping times. However, I thought it might be worth a shot to email you and state that if it is at all possible, I would absolutely LOVE to wear this beautiful dress on 2/11, and would greatly appreciate a rushed order if it is at all possible. Your dresses are beautiful, and the last one I ordered was stunning and perfect at my event. I understand that there are no guarantees, and that it will get here when it gets here, but thanks for taking the time to read this and offering it whatever consideration you are able to offer.

    All the best,

    Alison

    Por Ali 17 / 01 / 2012

    Dear Ali,
    Please understand that as all our dresses are made to order from scratch. Due to the Chinese New Year (January 23, 2012), We will need a tailoring period of 18-24 working days and shipping time of 3-8 days. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

    Por Smile 17 / 01 / 2012 Esta resposta foi útil? (0) (0)

  • will I receive it in time for my wedding next month on February 23, 2012?

    I fell in love with this dress for my wedding. I want to know, if I purchase this dress this week, will I receive it in time for my wedding next month on February 23, 2012?

    Por Kenni 16 / 01 / 2012

    Dear Kenni,
    Please understand that as all our dresses are made to order from scratch. We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012). We are sorry to say that if you ordered today, it would not reach you by the end of February as you requested.

    Por Smile 17 / 01 / 2012 Esta resposta foi útil? (0) (0)

  • Length of Dress

    This is the only dress i like and i need to have a dress within a couple of weeks! i have literally looked everywhere, i was just curious as to whether you could alter the length of the dress? By this i mean do you do this style dress in an 'Over the Knee' option, as that would be perfect. I really want this dress, but i am not keen on the length and thought it would be worth asking as i am that interesting it buying it.
    Thankyou

    Por Ellie 16 / 01 / 2012

    Dear Ellie,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    For example, for knee-length dress, please refer to the link:
    http://www.lightinthebox.com/narrow/knee-length_v1279t0/special-occasion-dresses_c2048

    Por Smile 17 / 01 / 2012 Esta resposta foi útil? (0) (0)

  • Why isn't this dress customizable?

    Why doesn't this dress have an option to customize the size? I absolutely love the dress but cannot purchase it because the smallest size it comes in (size 2) has a waist measurement that is a full 2 1/2 inches too large.

    Por Sarah 10 / 01 / 2012

    Dear Sarah,
    We are sorry that this dress is not available in custom sizes due to its design. Please look over the additional items in custom size that we have on offer.
    Hope you enjoy your shopping here:)

    Por Smile 10 / 01 / 2012 Esta resposta foi útil? (0) (0)

  • Diese Modell Bathsheba Kleid möchte ich gerne aus dem Stoff Satin haben ist das möglich?

    hallo ich möchte gerne diese kleid bestellen, aber das kleid ist aus dem stoff tafft, ist es mocglich das kleid auch in dem stoff satin zu bekommen, würde mich über eine schnelle antwort von ihnen freuen.

    mit besten dank im vorraus

    Por Goldi 22 / 12 / 2011

    Liebe Goldi ,
    vielen Dank für den Einkauf und Anfrage.
    Nein, wir wollen Ihnen erklären, dass jedes Kleid sorgfältig zugeschnitten übereinstimmet ganau das, was Sie in den Fotos sehen können. Und leider sind wir nicht in der Lage, den Stil, Länge oder Material zu verändern. Wir bitten um Verständnis wegen den Umstand.Unserer Anbieter wählen immer beste Stoffe, um unseren Kunden beste Waren anzubieten.
    Wenn Sie sich immer nicht für ein Kleid unterscheiden können, kann die Funktion von „Sortierung nach“ auf der recht Seite Ihnen vielleicht bei dem perfekten Wahr helfen.
    Wir empfehlen Ihnen in diesem Fall ein anderes Kleid, das förderfähig ist auf folgende Links als Alternativ zu wählen:
    http://www.lightinthebox.com/Trumpet--Mermaid-One-Shoulder-Floor-length-Satin-Evening-Dress-inspired-by-Jessica-Simpson_p161397.html
    http://www.lightinthebox.com/a-line-one-shoulder-floor-length-chiffon-evening-dress_p195218.html
    http://www.lightinthebox.com/trumpet--mermaid-one-shoulder-floor-length-satin-bridesmaid-dress_p199453.html

    Mit freundlichen Grüßen
    Stephan

    Por Stephan 22 / 12 / 2011 Esta resposta foi útil? (0) (0)

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