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Would there be any way to make this dress a little shorter? Would like it cut about mid-calf...??
Por Danielle Flynn 18 / 03 / 2013
Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If you don't like this dress in this way, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)
1202052102275823 May I still have time to get it on hunter green color instead of Royal Blue??
I place this ortder 1202052102275823 but I would like to get it on hunter green color instead of Royal blue
Besides I would like to make an order of the dress "Taffeta Trumpet/ Mermaid One Shoulder Floor-length Evening Dress inspired by Renee Bargh" in the same hunter green.
Please let me know ASAP
Por Isabel Ferraris 21 / 02 / 2012
Dear Isabel Ferraris,
If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
If I would need to make a return would it be credited back to my credit card that I used to purchase
I would like to know if my creidt card would be reimbursed or if i would get a store credit? thank you!
Por Emily 12 / 02 / 2012
Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
I have already ordered this dress (Order No. 1201142002207187), and noticed the shipping date of Feb. 11. The event I would like to wear it for is on Feb. 11. My fault, I should have ordered it earlier and read more carefully about the shipping times. However, I thought it might be worth a shot to email you and state that if it is at all possible, I would absolutely LOVE to wear this beautiful dress on 2/11, and would greatly appreciate a rushed order if it is at all possible. Your dresses are beautiful, and the last one I ordered was stunning and perfect at my event. I understand that there are no guarantees, and that it will get here when it gets here, but thanks for taking the time to read this and offering it whatever consideration you are able to offer.
All the best,
Por Ali 17 / 01 / 2012
Please understand that as all our dresses are made to order from scratch. Due to the Chinese New Year (January 23, 2012), We will need a tailoring period of 18-24 working days and shipping time of 3-8 days. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.
Why isn't this dress customizable?
Why doesn't this dress have an option to customize the size? I absolutely love the dress but cannot purchase it because the smallest size it comes in (size 2) has a waist measurement that is a full 2 1/2 inches too large.
Por Sarah 10 / 01 / 2012
When can you request custom sizing?
I've done everything to check out but press the button to place my order, and yet I still can't find where I am supposed to ask for custom sizing. How do I request that?
Por sugarandspice 01 / 12 / 2011