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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Where is it made in?

    I was wondering where did this product was made? Is it China? or Elsewhere?

    By Aynki Aug 18, 2013

    It is made in China. Thank you for shopping with us:)

    By Dale Aug 18, 2013 Was this answer helpful? (0) (0)

  • What are the dimensions in inches or centimeters of the eye shadow plate?

    I have already ordered this product and want to know how much space it will be taking in my vanity so I can make room.

    By Felisa Jun 11, 2013

    The dimension of this plate is 23.2*15.9*2cm. Hope you enjoy shopping here with us:)

    By Dale Jun 11, 2013 Was this answer helpful? (1) (0)

  • Is this by Finding Color?

    Is this by Finding Color or a different brand?

    By Saskia Apr 27, 2013

    Please be kindly noted that it contains 168 colors but it is no by Finding Color.
    Thank you for shopping with us:)

    By Smile Apr 29, 2013 Was this answer helpful? (1) (0)

  • hello

    do you send your product in Republic of Serbia?Is there somo other costs that I have to pay?

    By milica Feb 15, 2013

    We can ship to Republic of Serbia. You just need to pay us the item price and shipping cost here. The import duties will be charged by your local custom house, we are not informed with the import tax rate. For more details, please kindly click this link to check:
    http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
    Thanks for your inquiry!

    By Alex Feb 17, 2013 Was this answer helpful? (0) (0)

  • Is this a Sedona Lace Palette?

    I am just wondering if this palette is from Sedona Lace as the brand name is not mentioned but looks very similar

    By Aisling Jan 04, 2013

    This item is generic brand Eye Shadow Plate. Hope you enjoy shopping here! :)

    By Brenda Jan 07, 2013 Was this answer helpful? (0) (0)

  • A concern and question

    Hi there, I'm very interested in buying this eye makeup plus several others you currently have to offer but I have a concern regarding the way the actual production of ALL your make ups are made. You see, even though I am still very interested in purchasibg your makeups my concern lies in whether your products are tested on animals or not before before you actually start selling them.

    I am very against the testing of any kind of beauty products on animals as it is a very cruel and barbaric practice. The animals are practically tortured the entire time with all kinds of cruel testing until they die and then they're not even given any pain medication to ease their torment. Have you ever witnessed what actually goes on in the labs where animals have companies products tested on them? I have, it is an extremely disturbing thing to see which leaves you sick to your stomach and very sad that there's nothing you can do to save that animal.

    So, I'm really hoping that Light In The Box does not test its makeups, perfumes or toiletries on any animals but I'd still like to know whether you do or not. I'm hoping my question does not go ignored.

    Thanks,

    --Nancy

    By Nancy Dec 02, 2012

    They are not tested on animals. They are tested on human skin.

    Hope you enjoy your shopping with us.:)

    By Rita Dec 03, 2012 Was this answer helpful? (1) (0)

  • Hey I live in Sweden, and my question is if you can send things i will buy to Sweden?

    And wich is the prices??Hey I live in Sweden, and my question is if you can send things i will buy to Sweden?

    By Deni Oct 05, 2012

    Thank you for your inquiry.

    we ship to Sweden and the The shipping cost is automatically calculated by the system based on the shipping distance and the weight of the items.
    kindly follow these steps to see your shipping cost
    1. kindly select your desired product and quantity and add them to your shopping cart
    2.scroll down the shopping cart page you will see " Estimate Shipping Cost", pls click it and choose your shipping country,you will see the shipping cost
    Hope enjoy your shopping with Lightinthebox.

    By Smile Oct 05, 2012 Was this answer helpful? (0) (0)

  • buenas, queria saber cuanto tardaria el envio, soi de cadiz

    ¿cuanto tardaria el envio a cadiz?

    By jesus Dec 03, 2013

    Estimado/a Cliente
    Hola. Gracias por su interés en LightInTheBox.
    Puede ver el tiempo de envio:
    Tiempo de Envío:
    Exprés: 3 a 5 días laborales
    Estándar: 6 a 8 días laborales
    Saludos
    LightInTheBox

    By caojiali Dec 04, 2013 Was this answer helpful? (0) (0)

  • las sombras de esta paleta, son mates y brillos ; o solo mates?

    cuanto tarda en llegar a Sevilla (España)?

    By Beatriz Aug 06, 2013

    Estimado/a Cliente
    Hola. Gracias por su interés en LightInTheBox.
    Todos los productos nuestros corresponden con la descripcion de nuestra pagina de venta. Usted puede ver las caracteristicas del producto en la pagina.
    Estimado/a Cliente,
    En relación a su consulta, le explicaríamos que para cada compra en nuestra página necesita un plazo de tramitación y un plazo de envío.
    Una vez confirmemos su pago, este producto necesita 6-10 días laborales de preparación, y luego lo recibirá en 3-6 días laborales(plazo de envío).
    Atentamente tus amigos de Lightinthebox.com
    Saludos
    LightInTheBox

    By Rebeca Aug 07, 2013 Was this answer helpful? (0) (0)

  • queria saber que marca es el producto?

    tambien queria saber si hacen los envios a Ecuador y donde llegan la orden si en caso no dan con la direccion....

    By rosanna Aug 04, 2013

    Estimado/a Cliente
    Hola. Gracias por su interés en LightInTheBox.
    El producto es de una marca china muy famosa con buena calidad.
    Para saber a donde enviamos:http://www.lightinthebox.com/es/knowledge-base/c1229/a3020.html
    Saludos
    LightInTheBox

    By Rebeca Aug 05, 2013 Was this answer helpful? (0) (0)

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