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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Power

    #00468565 How does the ourdoor unit recieve its power ?

    By Anders, Denmark May 12, 2015

    Reply(1)

    Please input your reply.

    Apologies, we need to contact the responsible party about this issue. We will get back to you as soon as possible. Thank you for your understanding.
    Please feel free to ask if you have further questions.

    By Tina May 12, 2015 Was this answer helpful? (0) (0)

  • Temp Range

    What is the operating temperature range of the outdoor camera?

    By Eric Dec 18, 2013

    Reply(1)

    Please input your reply.

    The operating temperature of outdoor camera is -15℃~55℃. Thank you for shopping with us:)

    By Dale Dec 18, 2013 Was this answer helpful? (0) (0)

  • Batteries

    Hi can you tell me how many batteries in the package?

    By Steve Nov 12, 2013

    Reply(1)

    Please input your reply.

    It is powered by plug, not batteries.
    Thank you for shopping with us:)

    By Smile Nov 12, 2013 Was this answer helpful? (0) (0)

  • Can this product be provided with a UK plug adapter (not EU/US or AU)? Thanks

    Can this product be provided with a UK plug adapter (not EU/US or AU)? Thanks

    By John W Oct 13, 2013

    Reply(1)

    Please input your reply.

    Sorry UK adapter is not available due to the design. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:)

    By Dale Oct 13, 2013 Was this answer helpful? (0) (0)

  • Shipping

    What would the customs charge be for UK shipping?

    By techno Apr 12, 2013

    Reply(1)

    Please input your reply.

    As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
    http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
    Thank you for shopping with us:)

    By Smile Apr 14, 2013 Was this answer helpful? (0) (0)

  • Customs Charges

    How much is the customs charge to the UK?

    By James Apr 11, 2013

    Reply(1)

    Please input your reply.

    We only charge item price and shipping fee for your order. Sorry that we can't provide exact information on this issue. It depends on the import policy of your country. We are located in China. Please consult with your local Customs about such policy. Thank you for shopping with us:)

    By Dale Apr 11, 2013 Was this answer helpful? (0) (0)

  • How many and what type of batteries it required? And how many days it will last in standby mode

    How many and what type of batteries it required? And how many days it will last in standby mode

    By Jihad Mar 31, 2013

    Reply(1)

    Please input your reply.

    It is powered by plug, not batteries. Thank you for shopping with us:)

    By Dale Mar 31, 2013 Was this answer helpful? (0) (0)

  • Is the door unit battery or mains powered?

    Is the door unit battery or mains powered?

    By Chris Feb 04, 2013

    Reply(1)

    Please input your reply.

    The door unit can use both power outlet and battery for the power supply. Thanks for your inquiry!

    By Alex Feb 04, 2013 Was this answer helpful? (0) (0)

  • ¿El portero podría llamar a un teléfono móvil para hablar si no me encuentro en casa?

    ¿El portero podría llamar a un teléfono móvil para hablar si no me encuentro en casa?

    By Gabriel Jun 01, 2016

    Reply(1)

    Please input your reply.

    No puede llamar, pero si recibirá un mensaje automático.
    La cámara del teléfono de la puerta automáticamente tomará una foto del visitante si la llamada no es contestada por el propietario en 40 segundos. la foto del visitante se cargará en el dispositivo portátil en interiores como un registro con aviso inmediato para el dueño.
    Gracias por su consulta.

    By ana_remote Jun 01, 2016 Was this answer helpful? (0) (0)

  • bonjour je voudrais savoir de combien de temps est la garantie d'un interphone,merci

    bonjour je voudrais savoir de combien de temps est la garantie d'un interphone,merci

    By pommier Sep 06, 2014

    Reply(1)

    Please input your reply.

    If there is any quality problem we can arrange refund or replacement for you.
    Please check return policy at http://www.lightinthebox.com/knowledge-base/c1228/a3015.html
    Please feel free to ask if you have further questions.

    By Bo Sep 07, 2014 Was this answer helpful? (0) (0)

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