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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Need telephone number for your company

    I put my information in to order a dress I checked twice my info was correct but the site said it was not how do I speak with someone to straighten thus out

    By juanita miller Feb 17, 2016

    Reply(1)

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    Sorry, but we don't have a hotline number.
    Could you please ask your question here? It will be my pleasure to help.
    Please send us a screen shot so that I can check it for you.
    Thank you for your inquiry.

    By Madeline Feb 18, 2016 Was this answer helpful? (0) (0)

  • Is the dress longer in the back than the front, or is it asymmetrical on the right and left seams?

    It's difficult to see the length because of the model's pose. Thank you.

    By Janet Apr 29, 2013

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    The back length is the same as the front. But left side is shorter than right side. Thank you for shopping with us:)

    By Dale Apr 29, 2013 Was this answer helpful? (0) (0)

  • How long does it take to ship to Western Australia (Australia)?

    Just needed to find out if it will arrive in time

    By Lisa Apr 17, 2013

    Reply(1)

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    We need 7-9 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    By Dale Apr 17, 2013 Was this answer helpful? (0) (0)

  • A-Line Halter Asymmetrical Chiffon Bridesmaid/ Wedding Party Dress

    I was wondering if you could send me a picture of this dress in both Jade and Dark green?

    By Samantha Wippel Jun 27, 2012

    Reply(1)

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    Dear Samantha,
    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Smile Jun 28, 2012 Was this answer helpful? (0) (0)

  • question

    i just want to change my size i ordered, how the heck can i do that?

    By shelly smith May 21, 2012

    Reply(1)

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    Dear shelly smith,
    If you have not paid for your order yet, there is no need to contact us to change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order and reorder the items you want by yourself through My Orders at any time.

    If you have already paid for your order and wish to change, please contact customer service as soon as possible.
    Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile May 21, 2012 Was this answer helpful? (0) (0)

  • hi i have a wedding 20th may

    20th of may ?? i am getting married 20 th of may is there anyway this dress cn be made for that date ??? many thanks :>

    By pauline grey May 05, 2012

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  • Does this dress come in a brighter green? Like lime green?

    I'm having my wedding in 2013 and would like this dress as my bridesmaid dresses if can be made in a lime green.

    By Angelique Apr 28, 2012

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  • Can this dress come in the grape color? Or why doesn't it seem to come in grape?

    I am matron of honor and the groom is very particular. He doesn't like "purple", but plum seems to be OK. Grape seems to be a warmer purple color than the Regency...

    Thanks!

    By Chris Apr 27, 2012

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  • What are the washing instructions for this dress?

    I did not receive any washing instructions with my order.

    By Becky Apr 24, 2012

    Reply(1)

    Please input your reply.

    Dear Becky,
    Please refer to the following link and click "Dress Care":
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Smile Apr 25, 2012 Was this answer helpful? (0) (0)

  • Is there wire going over the breast area of the dess (in the bodice) or is that just the seam?

    I just wanted to make of what the line is before buying the product. Thanks.

    By Brendy Apr 24, 2012

    Reply(1)

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    Dear Brendy,
    No, there isn't wire going over the breast area of the dess (in the bodice), and it is just the seam. And it comes with the built-in bra. Hope you enjoy your shopping here:)

    By Smile Apr 25, 2012 Was this answer helpful? (0) (0)

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