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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Is the dress longer in the back than the front, or is it asymmetrical on the right and left seams?

    It's difficult to see the length because of the model's pose. Thank you.

    By Janet Apr 29, 2013

    The back length is the same as the front. But left side is shorter than right side. Thank you for shopping with us:)

    By Dale Apr 29, 2013 Was this answer helpful? (0) (0)

  • How long does it take to ship to Western Australia (Australia)?

    Just needed to find out if it will arrive in time

    By Lisa Apr 17, 2013

    We need 7-9 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    By Dale Apr 17, 2013 Was this answer helpful? (0) (0)

  • A-Line Halter Asymmetrical Chiffon Bridesmaid/ Wedding Party Dress

    I was wondering if you could send me a picture of this dress in both Jade and Dark green?

    By Samantha Wippel Jun 27, 2012

    Dear Samantha,
    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Smile Jun 28, 2012 Was this answer helpful? (0) (0)

  • question

    i just want to change my size i ordered, how the heck can i do that?

    By shelly smith May 21, 2012

    Dear shelly smith,
    If you have not paid for your order yet, there is no need to contact us to change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order and reorder the items you want by yourself through My Orders at any time.

    If you have already paid for your order and wish to change, please contact customer service as soon as possible.
    Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile May 21, 2012 Was this answer helpful? (0) (0)

  • What are the washing instructions for this dress?

    I did not receive any washing instructions with my order.

    By Becky Apr 24, 2012

    Dear Becky,
    Please refer to the following link and click "Dress Care":
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Smile Apr 25, 2012 Was this answer helpful? (0) (0)

  • Is there wire going over the breast area of the dess (in the bodice) or is that just the seam?

    I just wanted to make of what the line is before buying the product. Thanks.

    By Brendy Apr 24, 2012

    Dear Brendy,
    No, there isn't wire going over the breast area of the dess (in the bodice), and it is just the seam. And it comes with the built-in bra. Hope you enjoy your shopping here:)

    By Smile Apr 25, 2012 Was this answer helpful? (0) (0)

  • If I order a dress now how long will it take to ship to the United States?

    I am getting married in July and want to know if it is possible for my bridesmaid dresses to arrive by mid-June if I order now. One of my bridesmaids lives in Puerto Rico. How long would it take to ship there?

    By Brendy Apr 23, 2012

    Dear Brendy,
    We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)

    By Smile Apr 24, 2012 Was this answer helpful? (0) (0)

  • Have a wedding in 6 weeks time would the dress be shipped to ireland in time.

    this would be my second dress to order from light in the box,and while the quality was top class last time i was however waiting 9 weeks for last dress and would need some kind of assurance that this dress would get to me in at least 5 weeks in case of alterations.

    By karen Apr 04, 2012

    Dear karen,
    As we require a tailoring period of 13-15 working days and shipping time of 3-8 days, if you order now, your package should arrive in 5 weeks.

    By Smile Apr 04, 2012 Was this answer helpful? (0) (0)

  • Is it possible to receive tiny material samples by mail?

    In order to better match colors, it would be helpful to be able to receive material samples

    By Emily Mar 01, 2012

    Dear Emily,
    If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
    And here is the link for all the swatches we have on offer:
    http://www.lightinthebox.com/c/swatches_3927

    By Smile Mar 01, 2012 Was this answer helpful? (0) (0)

  • Hello, I worry about quality. Could you confirm that I will get the dress in very good quality?

    The quality is very important for me, because other way I will send you back. I had not very nice expierence with other chinese sellers and I prefer to have guaranty beforeb I pay money. Sorry about distrust.

    By Rugile Jan 24, 2012

    Dear Rugile,
    LightInTheBox.com is the world's leading wedding and formal dress supplier, with a great reputation for providing perfect dresses for any occasion. We have made tons of dresses for women and girls worldwide. For more info, please check this link:
    http://www.lightinthebox.com/html/Reasons_Why_People_Love_LightInTheBox_Dresses.html

    By Smile Jan 27, 2012 Was this answer helpful? (1) (0)

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