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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Colour change?

    I would like 4 dresses like this but the colour in old rose! Is it possible please?

    By Jessica Nov 14, 2013

    Old rose is not available at this time. Only the color options in the drop down menu can be made for this dress. Please check on the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Smile Nov 14, 2013 Was this answer helpful? (0) (0)

  • Hi, i love this dress! if i am pregnant can i order this dress custom made?

    I would like this dress to be made as a maternity dress, I think it would fall beautifully. I wont be able to order the dress for a few months, it is for my brothers wedding.

    By Laura Peterkin Oct 07, 2013

    It's available in custom size but if you want to order it for maternity dress, we are afraid it may not fit as perfect as maternity designed dresses. We suggest you order maternity dress on this link:
    http://www.lightinthebox.com/narrow/maternity_v1500t0/bridesmaid-dresses_c1773
    Hope you enjoy shopping here with us:)

    By Dale Oct 08, 2013 Was this answer helpful? (0) (0)

  • I require this dress by 20th October 2013, would it arrive in Australia in time?

    I require this dress by 20th October 2013, is there enough time to be made and shipped to Australia?

    By Sharon Sep 18, 2013

    Tailoring will take 7-9 business days. If you order now and pay for expedited shipping, it will arrive at you before October 20th. Hope you enjoy shopping here with us:)

    By Dale Sep 18, 2013 Was this answer helpful? (0) (0)

  • Can flowers be removed?

    Hi, could you tell me how the flowers are attached please? Are they sewn, hand-stitched or glued?

    By Gillian Aug 16, 2013

    Please be kindly noted that it is sewn onto the dress and it cannot be removed.
    Thank you for shopping with us:)

    By Smile Aug 18, 2013 Was this answer helpful? (0) (0)

  • Ii would lke to order 9 of these dresses how long will that take to come.

    Hi I need 9 bridesmaid dresses, I love the empire strapless floor length chiffon over satin bridesmaid dress in pearl pink, how long would it take for 9 sdresses to arrive, I would need them no later than 9th august 2013 is this possible.

    By Gia Jul 22, 2013

    Tailoring will take 7-9 business days. Expedited deliver takes 3-5 business days on the way. We are afraid time is limited and it's risky for you to count on this dress. Please reconsider and make up your decision as soon as possible.

    By Dale Jul 23, 2013 Was this answer helpful? (0) (0)

  • Is there any chance I could this dress with a lace up back?

    Is there any chance I could this dress with a lace up back?

    By Danielle Jun 03, 2013

    Please kindly understand that we can't alter it into a lace-up back. Thank you for shopping with us:)

    By Dale Jun 03, 2013 Was this answer helpful? (0) (0)

  • I am going to order 5 of these dresses for my bridesmaids.

    They all want straps on their dresses & I was wondering if this is something I can order with you?

    By Nat May 27, 2013

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)

    By Dale May 27, 2013 Was this answer helpful? (0) (0)

  • If i order this dress today, will i get it by May 3rd?

    My prom is May 11th. Thank you!

    By Ali Apr 12, 2013

    We will need a tailoring period of 7-9 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of May 3rd.
    Thank you for shopping with us:)

    By Smile Apr 15, 2013 Was this answer helpful? (0) (0)

  • If I order today would I receive this dress by April 20th? My prom is April 26th.

    If I order this dress today will I receive it by April 20th? I want to make sure I will have enough time. My event is April 26th.

    Thank you

    By Nina Mar 30, 2013

    We need 7-9 business days to tailor this dress. If you order now and pay for expedited shipping, you may receive the order by 26th April. Hope you enjoy shopping here with us:)

    By Dale Mar 31, 2013 Was this answer helpful? (0) (0)

  • Is it possible to get 2 of these dresses by April 5, 2013

    The wedding is scheduled for April 13th. We would like to have the dresses by April 5th in the event we need to have alterations done. Is this possible?

    By Teresa Harrison Mar 20, 2013

    Sorry, this dress is made to order and we need a tailoring time of 13-15 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Mar 20, 2013 Was this answer helpful? (0) (0)

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