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Customer Q&A

  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • colour.

    is this the only colour available for this one? if not what other colours can i get?

    By shauna Toland Nov 22, 2012

    Reply(1)

    Please input your reply.

    Thanks for your question and this ponytail is only available in black. Hope you enjoy your shopping with us.

    By Vincent Nov 22, 2012 Was this answer helpful? (0) (0)

  • will i have to pay for my item to get it off post office ? if so how much?

    if it gets posted straight to me do i have to pay additional costs to recieve it?

    By siobhan Sep 26, 2012

    Reply(1)

    Please input your reply.

    Since it's international transaction, there might be customs duties charged by the government. As we know, for most countries, the import duties will be about 5~20% of the product price.

    Hope you enjoy your shopping here:)

    By Smile Sep 26, 2012 Was this answer helpful? (0) (0)

  • Elegir color

    Me gustaría saber en que otros colores tienen este producto y como elegirlo a la hora de hacer el pedido.

    Gracias.

    By Elvira Sep 23, 2014

    Reply(1)

    Please input your reply.

    Please kindly understand that this item is only available in natural black.
    Hope you enjoy shopping here with us.

    By Bo Sep 24, 2014 Was this answer helpful? (0) (0)

  • Oláa!! Sou loira, e posso pintar??

    Ah, e quanto tempo custa para chegar ao Brasil?
    Obrigada!

    By Amy Jul 16, 2014

    Reply(1)

    Please input your reply.

    Synthetic wigs can be colored, but heat styling of any kind Could be damaging to the fibers. Processing will take 6-10 business days. Delivery takes 3-5 business days depending on the shipping methods you pay for. Hope you enjoy shopping with us here.

    By Lucy Jul 16, 2014 Was this answer helpful? (0) (0)

  • цвет волос черный? или темно-коричневый?

    Здравствуйте, хочу заказать, но сомневаюсь в цвете. мне нужен темно-коричневый

    By Nina Apr 18, 2014

    Reply(0)

    Please input your reply.

  • est ce que la queue de cheval support le chaleur du fer a lisser ?

    je veut la relisser et lui faire un soin.

    By Emma Feb 13, 2014

    Reply(0)

    Please input your reply.

  • EN PESOS COLOMBIANOS CUANTO VALE LA COLA DE CABALLO

    ME GUSTA EL PRODUCTO PERO ME DA MIEDO QUE NO ME LLEGUE

    By LUZ MILA VALENC Jan 17, 2014

    Reply(0)

    Please input your reply.

  • aveti si alte culori?puteti sa le aratati

    aveti si alte culori la clip cozi
    putety sa le arataty
    cele cu 6.92

    By lore Dec 12, 2013

    Reply(0)

    Please input your reply.

  • как осуществляется доставка?

    я сделала у вас заказ Бачурина Елена

    By елена Dec 12, 2013

    Reply(0)

    Please input your reply.

  • Ho fatto l'ordine il 21 maggio ed ancora non ho ricevuto il pacco !

    Ho bisogno della coda subito !!! datemi notizie prima possibile !

    By Patrizia Jul 03, 2013

    Reply(0)

    Please input your reply.

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