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Customer Q&A

  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • colour.

    is this the only colour available for this one? if not what other colours can i get?

    By shauna Toland Nov 22, 2012

    Thanks for your question and this ponytail is only available in black. Hope you enjoy your shopping with us.

    By Vincent Nov 22, 2012 Was this answer helpful? (0) (0)

  • will i have to pay for my item to get it off post office ? if so how much?

    if it gets posted straight to me do i have to pay additional costs to recieve it?

    By siobhan Sep 26, 2012

    Since it's international transaction, there might be customs duties charged by the government. As we know, for most countries, the import duties will be about 5~20% of the product price.

    Hope you enjoy your shopping here:)

    By Smile Sep 26, 2012 Was this answer helpful? (0) (0)

  • Is deze staart ook in verschillende haarkleuren te verkrijgen??

    Heb namelijk minstens 18 paarenstaarten nodig, maar wel in verschillende kleuren.

    Ik hoor graag van u.

    Met vriendelijke groeten,
    Judith

    By Judith Aug 30, 2012

    Beste Judith,

    Deze pruik is alleen in zwart leverbaar. Hier vind je een andere paartstaart in bruin:
    http://www.lightinthebox.com/nl/klauw-clip-synthetische-rechte-paardenstaart_p278195.html?pos=ultimately_buy_3

    Met vriendelijke groet

    By Marianne Aug 31, 2012 Was this answer helpful? (0) (0)

  • como devuelvo la coleta

    me ha llegado la coleta a casa y no es negra, no se para que decisque es de un color si luego es de otro. Es rojiza y bastante clara asi que quiero que se me rembolse el dinero y selleven la coleta! esto esuna estafa

    By nan Aug 23, 2012

    Estimado/a cliente,
    Hola.
    Lo sentimos mucho por las molestias.
    Por favor contacte con nuestro Servicio de Atención al Cliente si tiene cualquier problema con el producto o los accesorios:
    http://www.lightinthebox.com/es/r/contact-us.html

    Vamos a ofrecerle una solución que le satisfacería.
    Saludos de LightInTheBox

    By Rebeca Aug 23, 2012 Was this answer helpful? (0) (0)

  • cola caballo 22 pulgadas

    hola queria saber el color de la cola de caballo y de que pelo esta echa muchas gracias espero respuesta

    By rocio Jul 26, 2012

    Longitud: Largo, 22 pulgadas
    Textura: Recto
    Fibra: Sintético
    Tipo: Coletas
    Tono de color clave: Negro
    Color: Negro natural, (El color puede variar según el monitor.)

    By Rebeca Jul 30, 2012 Was this answer helpful? (0) (0)

  • de que color es la cola de caballo y que calidad tiene el pelo?

    de que color es la cola de caballo y que calidad tiene el cabello es todo sintetico o mezcla como es??

    By rocio Jul 24, 2012

    Longitud: Largo, 22 pulgadas
    Textura: Recto
    Fibra: Sintético
    Tipo: Coletas
    Tono de color clave: Negro
    Color: Negro natural, (El color puede variar según el monitor.)
    Piezas recomendadas para Peluquería: 1
    Peso neto (g): 90
    Embalaje (piezas por juego): 1

    By Rebeca Jul 27, 2012 Was this answer helpful? (0) (0)

  • c'est possible de mettre en ligne 22 clip-in pouces queues de cheval mais brune???

    bonjour
    c'est possible de mettre en ligne 22 clip-in pouces queues de cheval mais brune???

    By JD Jun 02, 2012

    Chère cliente, cher client,
    Nous vous informons avec regret que cet article n'est que disponible en couleurs proposées .
    Bon shopping.
    Cordialement

    By Rebeca Jun 04, 2012 Was this answer helpful? (1) (0)

  • c'est possible de mettre en ligne 22 clip-in pouces queues de cheval mais brune???

    bonjour
    c'est possible de mettre en ligne 22 clip-in pouces queues de cheval mais brune???

    By JD Jun 02, 2012

    Chère cliente, cher client,
    Nous vous informons avec regret que cet article n'est que disponible en couleurs proposées .
    Bon shopping.
    Cordialement

    By Rebeca Jun 03, 2012 Was this answer helpful? (0) (0)

  • a nesesito saver si cada producto tiene un cupon adisional

    a solo quiero saver si hay un cupon para las pelucass

    By susy May 28, 2012

    Estimado/a Cliente
    Hola. Gracias por su interés en LightInTheBox.
    El cupón es código de descuento, pero no es obligatorio para la compra.
    Si usted es un cliente nuevo de lightinthebox, puede usar el Cupón Descuento en la esquina superior derecha de la página:
    http://www.lightinthebox.com/es/knowledge-base/c1159/a2589.html
    (5 USD de descuento en compras superiores a 100 USD de Productos, Fecha de vencimiento: 12/31/2012)
    Saludos
    LightInTheBox

    By Rebeca May 30, 2012 Was this answer helpful? (0) (0)

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