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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Could this light be recessed in the ceiling or do the lights need to be vented.

    We would like to recess this light into the ceiling but are concerned that it may over heat, is it possible to do so.

    By John Feb 18, 2014

    No, this light cannot be recessed in the ceiling. Thanks for your inquiry.

    By Dale Feb 18, 2014 Was this answer helpful? (3) (0)

  • Hi I have 3 questions as follow :

    1. Can I use led light bulb for this product ?
    2. Is there any voltage issue to use it in Malaysia ?
    3. How long is the shipment time ?

    By Alice Feb 09, 2014

    1. You can use LED bulbs on this light.
    2. Please choose 220-240V for Malaysia.
    3. Processing takes 24 hours. Delivery takes another 6-8 business days.
    Thank you for shopping with us.

    By Dale Feb 09, 2014 Was this answer helpful? (0) (0)

  • Do I have to pay anything else besides the listed price if ship to UK?

    I thought I saw somewhere duties/tax being mentioned?

    By Didisnow Feb 01, 2014

    We only charge item price and shipping fee for your order. The tariff charge depends on the import policy of your country. We are located in China. Please consult with your local Customs about such policy. Thank you for shopping with us.

    By Dale Feb 02, 2014 Was this answer helpful? (1) (0)

  • Please can I know cost of shipment to Guangdong and also to Port Harctour, Nigeria

    Also, am planning to visit China, may I know your physical address so I can visit and make a whole purchase of some products.
    I look forward to hearing from you.

    Samuel Onyeka
    MD, IGS, Nigeria

    By Samuel Onyeka Sep 15, 2013

    We are based in China. Shipping cost varies based on weight of the order as well as shipping distance. Here is a link for your reference about how to calculate shipping cost:
    Thank you for shopping with us:)

    By Dale Sep 15, 2013 Was this answer helpful? (0) (0)

  • is it suitable for use with a dimmer switch?

    is it suitable for use with a dimmer switch?

    By bev Sep 12, 2013

    The included bulb is not dimmable. Thank you for shopping with us:)

    By Dale Sep 12, 2013 Was this answer helpful? (0) (0)

  • Hi can you get a 10 light K9 crystal Chandelier in Globe Shape. Thanks

    What is the cost to ship tp New Zealand

    By Eileen Skilton Aug 04, 2013

    Thanks for your inquiry. Sorry to say that we don't have any 10 light K9 crystal Chandelier in Globe Shape.

    By Amy Aug 04, 2013 Was this answer helpful? (0) (0)

  • Shortern length

    Hi, can we alter the length of the light, ie. to shorten it? Thanks.

    By Karen Jul 14, 2013

    Yes, the hanging chain can be adjusted for a shorter length.
    Hope you enjoy shopping here with us:)

    By Dale Jul 14, 2013 Was this answer helpful? (0) (0)

  • Larger K9 Crystal

    For the K9 Crystal Chandelier in Globe shape, do you have a larger size like, 50cm width and 80cm in height? Thanks.

    By aloysius Jun 18, 2013

    Sorry that this light doesn't have a larger size. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:)

    By Dale Jun 18, 2013 Was this answer helpful? (0) (0)

  • shipping to AL?

    can the product be shipped to Albania?

    By just me May 06, 2013

    Yes, we do ship to Albania. If you need any help concerning the purchasing procedure, please contact us via live chat (on the upper right corner of web page). Our sales people will give you professional help. Thank you for shopping with us:)

    By Dale May 06, 2013 Was this answer helpful? (0) (0)

  • What is the right dimension?

    Hi Dear,

    I'm a little bit confused about the dimension of this chandelier. In the product details you say it's 37L*15W*7H ich and 38L*38W*18H cm but in the picture you have 23L *13W and in some of the reviews answers you gave them another dimension. Can you help please.
    One more question please. In the details it's says bulbs included and in some answers it' sys no......

    Thank you for your help.
    Best costumer service.

    By Sana Apr 18, 2013

    Sorry for confusion caused. About the bulb issue, we now are offering bulbs for this light.
    As for the dimension of this light, without the chain, the light dimension is 32*18 cm. With the chain, the height is 60cm. We will correct this immediately. Thank you for shopping with us:)

    By Dale Apr 18, 2013 Was this answer helpful? (0) (0)


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