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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Do you know the make/model or manufacturer of this system

    I have forgotten my password to access the system and need to know the default admin password but cannot find this without contacting the manufacturer

    By Ian Davidson Mar 02, 2016

    Reply(1)

    Please input your reply.

    Due to the division of responsibilities between different parties, please kindly understand that we are not able to deal with this issue.
    But don't worry, please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. After they get your ticket, they will answer your questions within one business day.
    For more detailed information, the following information is for your reference:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    Thank you for shopping with us.

    By Vivien Mar 02, 2016 Was this answer helpful? (0) (0)

  • Can the cameras communicate with the main box wirelessly ? If not how long are the wires ?

    I prefer not to run wires all over my house if you have a wireless system that I can use via a router. If you have one please indicate the model number. Thanks !

    By Joseph Jan 06, 2015

    Reply(1)

    Please input your reply.

    The DVR should be used with the wired CCTV camera. If you want to have wireless camera, both a receiver and a DVR is needed.
    Please feel free to ask if you have further questions.


    By Haley Jan 06, 2015 Was this answer helpful? (0) (0)

  • Does it work in the UK

    Looking at the photo, there are 2 differemt types of plus. Does this system work in the UK?

    By Ian Aug 08, 2014

    Reply(1)

    Please input your reply.

    We will send you the plug according ti the shipping address.
    Please feel free to ask if you have further questions.

    By Bo Aug 09, 2014 Was this answer helpful? (0) (0)

  • Recording

    Does this system record all 4 channels at the same time?

    By Ian Aug 08, 2014

    Reply(1)

    Please input your reply.

    Yes, it records all 4 channels at the same time.
    Please feel free to ask if you have further questions.

    By Bo Aug 09, 2014 Was this answer helpful? (0) (0)

  • hard drive

    do I need to buy a hard drive for this kit before I can start recording ?

    By roger Nov 28, 2013

    Reply(1)

    Please input your reply.

    Yes, if you want to save the recording, you need to prepare a hard disk before recording. Hope you enjoy shopping here with us:)

    By Dale Nov 28, 2013 Was this answer helpful? (0) (0)

  • expenciv shiping

    is it possible to send me this product by china post because with this way is to expecive shiping for it

    By viktor Nov 21, 2013

    Reply(1)

    Please input your reply.

    Please be kindly noted that electronics is not allowed to ship by China Post.
    Thank you for shopping with us:)

    By Smile Nov 22, 2013 Was this answer helpful? (0) (0)

  • Can all the units fetures be operated over the LAN?

    I intend to install the unit in an area where it will not be easy to access.

    By Cliff Sep 26, 2013

    Reply(1)

    Please input your reply.

    It does support connection with internet so you can view the recording wherever you are. Hope you enjoy shopping here with us:)

    By Dale Sep 26, 2013 Was this answer helpful? (0) (0)

  • Does this kit have a hard disk fitted? If so what sizes, if not can you recomend one?

    Not sure what to write hear, but it need to be at least 30 characters.

    By Cliff Sep 26, 2013

    Reply(1)

    Please input your reply.

    It doesn't have a hard disk installed. It works with SATA HDD. But we don't have such hard disk for sale now. Please find in your local store. Hope you enjoy shopping here with us:)

    By Dale Sep 26, 2013 Was this answer helpful? (0) (0)

  • Internet connection

    If this kit doesn't need an Internet to record, what's the internees connections purpose? Does an Internet connection affect the recordings?

    By Darl Aug 19, 2013

    Reply(1)

    Please input your reply.

    You need to connect it to the internet manually. Thank you for shopping with us:)

    By Dale Aug 19, 2013 Was this answer helpful? (0) (0)

  • Description shows PAL and NTSC, however, only PAL is an option on TV Standard.

    Description shows PAL and NTSC, however, only PAL is an option on TV Standard. Please advise how I would order NTSC TV Standard. Thank you!

    By Jane Aug 19, 2013

    Reply(1)

    Please input your reply.

    NTSC version is sold out. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:)

    By Dale Aug 19, 2013 Was this answer helpful? (0) (0)

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