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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • where can I get battery for this product the battery life does not last i have to changen it every

    week I purchase thru ebay still does not last please help

    By carmel sanon May 31, 2016

    Reply(1)

    Please input your reply.

    Battery life depends on its quality and the frequency that you use it. We are unable to provide precise information on this issue.
    Thank you for your understanding in this matter.

    By ana_remote May 31, 2016 Was this answer helpful? (0) (0)

  • Is Expedited the only shipping option for this product?

    The Expedited shipping cost seems very high. Is there any other cheaper shipping method to deliver this product to Cameroon?

    By Jean-Marie Apr 22, 2016

    Reply(1)

    Please input your reply.

    This item is not available for free shipping service.
    Thanks for your inquiry.

    By ana_remote Apr 23, 2016 Was this answer helpful? (0) (0)

  • Temperature range

    What is the temperature range for outdoor unit?

    By Sam Oct 23, 2014

    Reply(1)

    Please input your reply.

    The temperature range is -20——50 degrees centigrade. Thank you for shopping with us.

    By Cherish Oct 23, 2014 Was this answer helpful? (0) (0)

  • how long is the cable from the monitor to the camera?

    my front door to my bedroom is about 40' distance,
    how long is the cBLE FROM THE MONITOR TO THE CAMERA, ALSO THOSE IT HAVE A WAY TO SAVE THE MEMORY OR PICTURE TO BE SENT TO MY COMPUTER.

    By lupe Jan 28, 2014

    Reply(1)

    Please input your reply.

    The cable from monitor to camera is 5m long.
    Thank you for shopping with us.

    By Dale Jan 28, 2014 Was this answer helpful? (0) (0)

  • Outdoor unit, battery or power cable?

    Does the outdoor unit run from battery or power cable? If battery, how long does it last?

    By Munix Jul 17, 2013

    Reply(1)

    Please input your reply.

    The camera is powered by cable. It is connected with the monitor for power supply.
    Please feel free to ask if you have further questions.:

    By Dale Jul 17, 2013 Was this answer helpful? (0) (0)

  • Connection Diagram

    Hi,

    Is it possible to provide me with a connection diagram for the product?

    By Ali Jun 21, 2013

    Reply(1)

    Please input your reply.

    Sorry that we don't have the online connection diagram for this product now. The user manual with details will be included for your reference. Hope you enjoy shopping here with us:

    By Dale Jun 24, 2013 Was this answer helpful? (0) (0)

  • is it possible to buy another monitor separately?

    I would like to buy 2 at the moment but if I need another one later is it possible to buy it separately?

    By Lud Apr 15, 2013

    Reply(1)

    Please input your reply.

    Please kindly understand that we don't sell the monitor of this item separately. You can choose one which has 3 monitors on the following link:
    http://www.lightinthebox.com/c/1-camera-with-3-or-more-monitors_5442
    Hope you enjoy shopping here with us:

    By Dale Apr 15, 2013 Was this answer helpful? (0) (0)

  • can you connect a security camera to this system along with the doorbell camera?. thanks

    i want to use this system with a extra security camera at the back of my house so i could monitor both front and back from the screens.

    By scott Apr 09, 2013

    Reply(1)

    Please input your reply.

    Sorry, additional security camera can't be connected with this set. Thank you for shopping with us:

    By Dale Apr 09, 2013 Was this answer helpful? (0) (0)

  • Do you connect wires for both monitors to camera or you peg from one monitor to another?

    Could you send me 4 extra wire connectors?

    By Zaheer Feb 21, 2013

    Reply(1)

    Please input your reply.

    You need to contact both monitor with wire. We currently do not have extra wires to be sent. Thanks for your inquiry!

    By Alex Feb 21, 2013 Was this answer helpful? (0) (0)

  • What is electric door strike voltage?

    sistem voltage is 15V, but all the electric door strikes seem to be 12V. Can you tell what is voltage sent from camera to electric door strike?

    By Rok Feb 03, 2013

    Reply(1)

    Please input your reply.

    The door strike is controlled by the high level signal, you can just connect the wire to the strike, the voltage will not affect it. Thanks for your inquiry!

    By Alex Feb 03, 2013 Was this answer helpful? (0) (0)

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