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Hi, I was using your size chart to check my size when I noticed that the chart is abit different.
UK size 18 waist is about 38 inches but your chart states 32 inches..that's a lot of difference !
Is this correct ?
by Jennifer Aug 15, 2016
Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
We hope you enjoy shopping with us.
I have quite big arms , can i measure round the biggest part of the arm and submit the measurements?
I don't want to order the dress only to find the arms are too tight.
by a-line bateau Aug 15, 2016
If you have special requirements for sizing, our tailors can cut the dress just for you based measurements you provide for an extra charge of only $29.99.
Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
After placing the order, please tell us your arm size by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.
You said that you can only 'custom make' wedding category dresses. Can you make this knee length?
I would like this one, but dont want floor length , can you make this knee length please?
How much would it cost to 'custom make' this dress?
How long would it take to arrive in Australia if I order by the 3rd November?
Does it come in other colours as well as black?
by Christine Aug 15, 2016
Every designer has his unique design, if change, it could not assume the same style as you see in the picture, so You’d better not change it, because it could not be the same perfect effect as you imagine. And after long term consideration, we could not change the style now. Your kindly understand will be highly appreciated. Thank you!
The showing price is the custom make price. As it is made to order, it may take two to three weeks to reach you if you choose expedited shipping which is faster and cheaper. This dress has many colors for you to choose and you can find it in the select color list. Hope you enjoy shopping with us!
Is this dress available only in the colors listed in the Select a Color category, or can it be made in any of the chiffon colors on the color chart? Thanks.
by Anne Aug 15, 2016
Thanks for coming to our website. The fabric of this dress is Chiffon and Stretch Satin. This dress are available only in the colors listed in the Select a Color category. Sorry for any inconvenience caused. Thanks for your inquiry.
Can I have this dress without the beading?
How long will it take to ship to California?
by Roberta Aug 15, 2016
Thanks for your question. Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. We will need a tailoring period of 7-9 working days and shipping time of 3-8 days. Hope you enjoy your shopping here :
Does the beading above the bust go all the way across.
What is the delivery time to the UK for this item? Regards
what is the delivery time to the UK for this item?
by Liana Aug 15, 2016
Tailoring Time: 7-9 working days for making quality control, packaging, etc.
Shipping Time: 3-5 days by expedited shipping and 6-8 days by standard shipping.
It takes about 10-14 business days via expedited shipping after payment confirmed for you to get the dress.
Thank you for your interest in our products.
What is the best method to get the wrinkle out of this dress and is it normal for the chiffon to hav
I am not satisfied and am about ready to return this item for a full refund.
by paula Aug 15, 2016
For wrinkles, please refer to the following link for detailed guide to get rid of them:
For further questions, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.
Is the chiffon you used in this dress made of silk or cotton chiffon or is it made of a synthetic pr
I ordered this dress in a royal blue color ...can it be dyed to another color such as navy?
by margaret Aug 15, 2016
The chiffon material of this dress is polyester. Sorry, we can only make this dress in the colors of black, ivory, white, champagne royal blue and ruby at this time. It can't be dyed to other colors. Thank you for shopping with us:
If this dress is made from scratch, why can't it be made in Dark Navy?
Can this dress be made in navy?
by Jo Clemmons Aug 15, 2016
Dear Jo Clemmons,
The dress will be made from scratch for your order. Sorry that the color Dark Navvy is not available. Please look over the additional items we currently have on offer. Thank you for shopping with us: