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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I have quite big arms , can i measure round the biggest part of the arm and submit the measurements?

    I don't want to order the dress only to find the arms are too tight.

    By a-line bateau Feb 17, 2013

    If you have special requirements for sizing, our tailors can cut the dress just for you based measurements you provide for an extra charge of only $29.99.

    Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    After placing the order, please tell us your arm size by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

    By Brenda Feb 17, 2013 Was this answer helpful? (0) (1)

  • You said that you can only 'custom make' wedding category dresses. Can you make this knee length?

    I would like this one, but dont want floor length , can you make this knee length please?

    How much would it cost to 'custom make' this dress?

    How long would it take to arrive in Australia if I order by the 3rd November?
    Does it come in other colours as well as black?

    Thank you
    Christine

    By Christine Oct 31, 2012

    Every designer has his unique design, if change, it could not assume the same style as you see in the picture, so You’d better not change it, because it could not be the same perfect effect as you imagine. And after long term consideration, we could not change the style now. Your kindly understand will be highly appreciated. Thank you!
    The showing price is the custom make price. As it is made to order, it may take two to three weeks to reach you if you choose expedited shipping which is faster and cheaper. This dress has many colors for you to choose and you can find it in the select color list. Hope you enjoy shopping with us!


    By Smile Oct 31, 2012 Was this answer helpful? (0) (0)

  • Color availability

    Is this dress available only in the colors listed in the Select a Color category, or can it be made in any of the chiffon colors on the color chart? Thanks.

    By Anne Oct 14, 2012

    Thanks for coming to our website. The fabric of this dress is Chiffon and Stretch Satin. This dress are available only in the colors listed in the Select a Color category. Sorry for any inconvenience caused. Thanks for your inquiry.

    By Smile Oct 15, 2012 Was this answer helpful? (0) (0)

  • Can I have this dress without the beading?

    How long will it take to ship to California?

    By Roberta Sep 17, 2012

    Thanks for your question. Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. We will need a tailoring period of 7-9 working days and shipping time of 3-8 days. Hope you enjoy your shopping here :)

    By Smile Sep 17, 2012 Was this answer helpful? (0) (0)

  • Does the beading above the bust go all the way across.

    In the photo it looks like the beading stops half way across - just above the bust area. Thanks

    By Kerry Sep 02, 2012

    Thank you for you question. The beading above the bust go just half way across. Hope you enjoy shopping here.:)

    By Smile Sep 03, 2012 Was this answer helpful? (0) (0)

  • What is the delivery time to the UK for this item? Regards

    what is the delivery time to the UK for this item?

    Regards

    By Liana Aug 21, 2012

    Tailoring Time: 7-9 working days for making quality control, packaging, etc.
    Shipping Time: 3-5 days by expedited shipping and 6-8 days by standard shipping.
    It takes about 10-14 business days via expedited shipping after payment confirmed for you to get the dress.
    Thank you for your interest in our products.

    By Smile Aug 21, 2012 Was this answer helpful? (0) (0)

  • What is the best method to get the wrinkle out of this dress and is it normal for the chiffon to hav

    I am not satisfied and am about ready to return this item for a full refund.

    By paula Aug 01, 2012

    For wrinkles, please refer to the following link for detailed guide to get rid of them:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    For further questions, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Aug 01, 2012 Was this answer helpful? (0) (0)

  • Is the chiffon you used in this dress made of silk or cotton chiffon or is it made of a synthetic pr

    I ordered this dress in a royal blue color ...can it be dyed to another color such as navy?

    By margaret Jul 27, 2012

    The chiffon material of this dress is polyester. Sorry, we can only make this dress in the colors of black, ivory, white, champagne royal blue and ruby at this time. It can't be dyed to other colors. Thank you for shopping with us:)

    By Smile Jul 30, 2012 Was this answer helpful? (0) (0)

  • If this dress is made from scratch, why can't it be made in Dark Navy?

    Can this dress be made in navy?

    By Jo Clemmons Jul 15, 2012

    Dear Jo Clemmons,
    The dress will be made from scratch for your order. Sorry that the color Dark Navvy is not available. Please look over the additional items we currently have on offer. Thank you for shopping with us:)

    By Smile Jul 16, 2012 Was this answer helpful? (1) (0)

  • can the sleves be custom sized ?

    I have large arms and one arm in particular swells caused by earlier surgery

    By grace Jul 14, 2012

    Dear grace,
    Sorry, the arm size of this dress is not customized. Our tailor will make the arm according to the size of your dress.

    By Smile Jul 15, 2012 Was this answer helpful? (0) (1)

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