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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • What is your current tailoring time on this dress? Your page is basically saying 7 - 9 business

    days, however, one of your recent posts basically said 16 - 19 business days. I am confused. I would need this dress on or before 24 Sep 2013 (Australia) so I just want to make sure that I will get it on time before ordering. I would like to avail the 50% off expedite shipping so would appreciate your urgent response. Thanks!

    By Kate Aug 25, 2013

    Now, we only need 7-9 business days to tailor this dress. If you order now and pay for expedited shipping, you may receive the order by 24 September. Hope you enjoy shopping here with us:)

    By Dale Aug 25, 2013 Was this answer helpful? (0) (0)

  • how long will I wait to UK please?

    I also wanted to know if you think this work at all as a bridal gown in ivory? Looking for something without a train, that is flattering. Of course it would be better without the bling on it but I can see that the beading comes with the dress no matter what the colour. I wasn't sure what the beading will look like on a light coloured dress, and also if the style would look too wide if a light colour like ivory or champagne? If I give you my measurements would you be able to tailor it for me so it is above the floor so I don't trip over it when dancing? Thank you so very uch for readign my questions. I love this dress, because the neckline looks so stylish at the neck. But again that neckline might look bad in ivory? Hope you can help. Warmest regards. Lyn

    By Lyn Smith Feb 28, 2013

    Thanks for your question.
    Please kindly note that we will need a tailoring period of 16-19 business days and shipping time of 3-8 business days for that dress because it is made from scratch.
    Yes, it works at all as a bridal gown in ivory.
    And the beading is clear, so it can match every color very well.
    If you have special requirements for sizing, our tailors can cut the dress just for you based measurements you provide.
    Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart.
    That neckline will look very beautiful in ivory.
    Hope you enjoy shopping here.

    By Smiley Feb 28, 2013 Was this answer helpful? (0) (0)

  • How does this halter secure around the neck?

    In the picture it looks like the tulle is one piece, does it go over the head or does it somehow attach in the back of the neck?

    By Lucy Jan 11, 2013

    Thank you for your inquiry.
    The halter goes over the head.

    By Joy Jan 11, 2013 Was this answer helpful? (0) (0)

  • Is this dress also made for an apple shaped body?

    Is this dress made for plus size figure?

    By Sally Jan 02, 2013

    Yes, this dress is made for plus size figure.
    You can choose custom measurements.
    In such case, we will make it just according to your measurements.
    Thank you for your interest in our products.
    Regards,

    By Veara Jan 03, 2013 Was this answer helpful? (0) (0)

  • question

    i'm a 5'3" size 16. Would this dress b too tall for my height?

    By paula Nov 07, 2012

    Thanks for your question.
    If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide.
    Please see our guide for help on getting your measurements exactly right.
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping here.

    By Smile Nov 08, 2012 Was this answer helpful? (0) (0)

  • If I choose this dress in dark green, with the tulle match the stretch satin as well?

    If I choose this dress in dark green, with the tulle match the stretch satin as well? I think it would be a beautiful combination of colors.

    By Sara Chirinos Nov 01, 2012

    Thanks for contacting us. If you choose this dress in dark green, the tulle will match the stretch satin perfectly. Each dress is carefully tailored to match exactly what you see in the photos. Hope you enjoy shopping here.

    By Smile Nov 01, 2012 Was this answer helpful? (0) (0)

  • i want to know whats with my order....????order number 1207111202958786????

    when will i have this dress since i cant talk to any body??

    By barbara kraft Jul 17, 2012

    Dear barbara kraft,
    After checking, your order#12071112002958786 is not payed yet. It is still pending. Please check out your account to finish the payment so that we can process this dress for you.

    If you don't need it anymore, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Jul 18, 2012 Was this answer helpful? (0) (2)

  • question

    My order status estimated shipping date is July 11th. I need this dress for an event on July 3rd. Please let me know if the dress will be here before this date. Thanks

    By Janice Jun 23, 2012

    Dear Janice,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 12-15 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
    For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile Jun 26, 2012 Was this answer helpful? (1) (0)

  • dress

    I bought this dress yesterday night for a wedding that i have in may 12... i was checking my order today and it says estimated shipping may 17...will i be able to get the dress on time (by may 10)? I really love the dress but if i dont get it on time i will have to cancel my order and i dont want to do that..i also got the option of expedite shipping 3 to 5 business days.

    By claudia Apr 24, 2012

    Dear claudia,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. The estimated shipping date means your package would be shipped out on that day. And we will send an email to notify our customers once their package is shipped.
    For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile Apr 24, 2012 Was this answer helpful? (0) (0)

  • Has there ever been an iccident where tailoring took more than 9 days?

    And also, is it possible to make this dress so that it just touches the floor instead of sweep the floor?

    By Sandy Nov 02, 2011

    Dear Sandy,
    We will need a tailoring period of 7-9 working days and shipping time of 3-8 days. The tailoring would not take more than 9 working days. And no, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile Nov 02, 2011 Was this answer helpful? (0) (0)

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