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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Does this dress have a built in bra for support?

    Was wondering if this dress has a built in bra for support?

    By EJL May 24, 2014

    Yes, it has a build in bra.
    Thank you for shopping with us.

    By Bo May 25, 2014 Was this answer helpful? (0) (0)

  • color

    I need this dress in turquoise what is the closest color to that? Can you so me this dress in that color?

    By Kay Clark Feb 15, 2013

    Thanks for your question.
    Please click the following link for further information about the dress color:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    And we think jade is the closest color to turquoise in our site.
    Hope you enjoy shopping here.

    By Smiley Feb 18, 2013 Was this answer helpful? (1) (0)

  • The Picture of this dress is a Pinky/Red but other dresses shown in Ruby are a brighter red?

    I would just like to know if the fabric is a pinky red or a bright red as i need bright red for my bridesmaids, so they match the groomsmens flowers.

    Thank You

    By Tanya Barnard Oct 20, 2012

    Thank you for your inquiry. The shown color of this dress is ruby. Please check the color of our dresses in our color chart by the following link and decide which color you would like: http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy your shopping here.

    By Smile Oct 23, 2012 Was this answer helpful? (0) (0)

  • Length

    When you make this dress, do you add on an centimeters for shoes etc like you do with the floor length dresses where you add on 5 cms? I want to ensure the dress is knee length and not longer.

    Thanks

    Shelagh

    By Shelagh Jul 21, 2012

    Dear Shelagh,
    Sorry, for standard sizes, we will tail the dress carefully according to our size chart. But if you order custom size, you can provide us with your hollow to floor length one centimeter longer. Please note if more than one centimeter is added to your hollow to floor length, the bodice length will be too long for you.

    Please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $29.99.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Smile Jul 21, 2012 Was this answer helpful? (1) (0)

  • Can I exchange the dress I just purchased from a size 8 to a size 10?

    The dress has not been worn, and my wedding is August 11th.

    By Kirsten Hughes Jun 06, 2012

    Dear Kirsten Hughes,
    Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
    http://www.lightinthebox.com/index.php?main_page=return_policy

    And for size choosing, please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    By Smile Jun 06, 2012 Was this answer helpful? (0) (0)

  • shipping, do you have overnight, I need by the april 14th

    can be reached denisedonlon@yahoo.com
    215-375-6275

    By denise donlon Apr 10, 2012

    Dear denise donlon,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

    By Smile Apr 10, 2012 Was this answer helpful? (0) (0)

  • if its possible to swap this dress over for a size 14 from a size 12

    wondering if its possible to swap this dress over for a size 14 from a size 12 has label on never been worn need for daugther wedding thought l would fit into as have lost weight but still can't fit into it l know that this my own flaut but l thought l would try and see if this could be done the problem is that if this is able to happen it needs to happen before the 31st of March as l need it by than. I am so happy with dress and very upset when l realise it did not fit hope with all my heart that you can please help with this as it is inportant for me . l can connected by phone also if need 08 83219278
    many regards Marie Sinclair

    By Marie sinclair Mar 16, 2012

    Dear Marie sinclair,
    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Mar 19, 2012 Was this answer helpful? (0) (1)

  • enqire about exchange

    recived the dress but was wondering if l could change it from a size 12 to size 14. Its my felt when l recived the dress the zipper would not come up and l was hoping lose weight l have but still cannot get the zipper up label is still on and very happy with the dress could please let me know this as soon as possilbe as l need to know asap and also how long it will take as l need the dress before the 31st of the month of march. Dress has never been worn just tried on two times. Love the dress alot and would really hope that you could help me with this email or can call 08 83219278

    By Marie sinclair Mar 15, 2012

    Dear Marie sinclair,
    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Mar 16, 2012 Was this answer helpful? (0) (0)

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