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LightInTheBox.com ships worldwide to nearly every country across the globe.

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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Tailoring / custom fit

    Can we purchase this dress with custom sizes? There is a DRASTIC difference in my daughters measurements as to what size to select. Here are her measurements to give you an idea. Chest: 25in Waist: 22 1/2in Hips: 27 1/2 in Hollow to Floor: 43
    I can also give back waist length if that would assist. My daughter loves this dress for her First Communion - Any guidance you have would be great.
    THank you
    Heather

    By Heather Mar 01, 2014

    This dress is not available in custom measurement service due to the design.
    Sorry for inconvenience caused.

    By Dale Mar 02, 2014 Was this answer helpful? (0) (0)

  • is it possible to have this dress in another color other than white or ivory?

    is it possible to have this dress in another color other than white or ivory?

    By SD Oct 22, 2013

    Only these two colors are available for this dress now due to the design. Sorry for inconvenience caused.

    By Dale Oct 22, 2013 Was this answer helpful? (0) (0)

  • red sash

    would it be possible to have the sash on the A-line jewell floor length satin organza flower girl dress in red. Am buying it for my flower girls and the theme of my wedding is red and white

    By saudah May 09, 2013

    Please kindly understand that the belt color will be the same as the dress color. We can't make it with red belt. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:)

    By Dale May 09, 2013 Was this answer helpful? (0) (0)

  • If I buy this dress at the sale price of $134.05 - is that the price you enter on shipping paperwork

    If I buy this dress at the sale price of $134.05 - is that the price you enter on shipping paperwork? Or do you put down the original price of the dress?

    I'd like to know I can anticipate what the customs taxes will be when I receive the package.

    Thank you

    By Raquel Feb 05, 2013

    Thank you for inquiry. We will not put the original price on the shipping paperwork, but the item price, shipping cost and the insurance. Hope you enjoy shopping here!

    By Janey Feb 05, 2013 Was this answer helpful? (1) (0)

  • My daughter is inbetween sizes on the measuring chart.

    Can you not give exact measurments of your child and have it made to that or do you have to have the size chart provided by light in the box. Thanks C

    By satin organza Nov 02, 2012

    Thank you for your inquiry. Please compare her hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit her best.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
    It’s usually best to go with the size matching her largest measurement (bust, waist or hip), and to round up if she is between sizes. This will leave extra room for movement and alterations if needed.
    Hope you enjoy your shopping here.

    By Smile Nov 04, 2012 Was this answer helpful? (0) (0)

  • if it comes with a petticoat that adds fullness or should one be purchased separately?

    This dress is very beautiful! I wanted to know if it comes with a petticoat that adds fullness or should one be purchased separately?

    By Sindia Mar 16, 2012

    Dear Sindia,
    The dress comes with some tulles built-in to make it full. Hope you enjoy your shopping here:)

    By Smile Mar 19, 2012 Was this answer helpful? (1) (2)

  • custom sizing

    Hi! according to your website you can custom size however when you go to sizing the custom size button is not available. Can I still custom size this dress?

    By aneta Mar 08, 2012

    Dear aneta,
    We are sorry that this dress is not available in plus sizes and custom sizes due to its design. Hope you enjoy your shopping here:)

    By Smile Mar 09, 2012 Was this answer helpful? (1) (0)

  • additional custom/duties fees

    Hi, I undersand I will be charged for Canadian custom fees and duties. Do you know what company or broker you use and how much it costs on average for a flower girl dress?

    thank you

    By Aneta Mar 08, 2012

    Dear Aneta,
    As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
    http://www.lightinthebox.com/knowledge-base/c10/a29.html

    By Smile Mar 09, 2012 Was this answer helpful? (0) (0)

  • Hello Just wondering I am from Australia and interested in this gorgeous ball gown jewel floor

    Length organza flower girl dress. First of all do you ship to Australia? If so is there a delivery cost?
    Also how long will it take to get to Australia the day I purhcase it? ANd can I pay paypal or what other means of payment can I use? Look forward to your reply

    thanking you in advance

    CAROLINE SIKIC

    By Caroline Sikic Feb 13, 2012

    Dear Caroline Sikic,
    Yes, we ship to Australia. Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

    And we will need a tailoring period of 15-19 working days and shipping time of 3-8 days.

    Also, we make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
    http://www.lightinthebox.com/knowledge-base/c8/

    By Smile Feb 14, 2012 Was this answer helpful? (0) (0)

  • Ist bei diesem Kleid (Macha) ein Petticoat dabei oder braucht man keinen?

    Braucht man bei diesem Kleid ein Petticoat? Oder ist einer dabei?

    By Ilka Krumb Oct 15, 2014

    No, you don't need a petticoat under it.
    Please feel free to ask if you have further questions.

    By Bo Oct 16, 2014 Was this answer helpful? (0) (0)

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