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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • If i order the dress tonight when should i expect it?

    I need the dress by the 19th in order to make sure I have it for a wedding. Do you think that's possible

    By Whitney Aug 31, 2016

    Reply(1)

    Please input your reply.

    Dear Customer,

    In this case, if you choose the ready to wear one, the delivery time will be 3.4business days by using the expedited shipping ways; while if you choose the custom measurements, then the delivery time will be 10-13days expedited shipping ways;

    Thank you for your inquiry.

    By tumengliang Aug 31, 2016 Was this answer helpful? (0) (0)

  • Wanted to add longsleeve arms to this dress? Is it possible

    Also is it possible to change the shinny things at the back of the dress to lace material instead?

    By Asma Ali Aug 30, 2016

    Reply(1)

    Please input your reply.

    Dear Customer,

    In this case,please be noted that the item will be made like the image shows, if you want to alter it, you can do it after you received the dress.

    Thank you for your inquiry.

    By tumengliang Aug 30, 2016 Was this answer helpful? (0) (0)

  • Train

    Can the dress be custom made without the brush train so that I can wear it to an outdoor wedding?

    By tryssy4life Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By ana_remote Jul 30, 2016 Was this answer helpful? (0) (0)

  • Custom Dress

    Good day,
    I'm debating on ordering dress and having it altered at local tailor or ordering custom fit. If the custom fit doesn't exactly fit; can I send it back? I know I read that if I have to take it to local tailor you would pay for some but what if they can't alter it? Thank you!

    By Ingrid Aug 15, 2016

    Reply(1)

    Please input your reply.

    In your case, suggest you order this dress in custom measurements so that we can tailor it to fit you well. Please click ""Custom measurements"" and then fill in your bust, waist, hip, hollow to floor and height sizes for our tailor.

    If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy: http://www.lightinthebox.com/index.php?main_page=return_policy
    We hope you enjoy shopping here with us.

    By ana_remote Jul 01, 2016 Was this answer helpful? (0) (0)

  • Which color?

    The last picture has a blue dress, witch tone is it? Pool or Royal? Because I want to order it in that color but don't know which one is it!

    By nallheli Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Lucia Jun 09, 2016 Was this answer helpful? (0) (0)

  • Where is this dress shipped from?

    I'd simply like to know where the dress is produced and shipped from.

    By harriet.elias Aug 15, 2016

    Reply(1)

    Please input your reply.

    We have several warehouses all over the world, Poland, US, China. It will be shipped out from the nearest warehouse based on the inventory.

    By ana_remote May 24, 2016 Was this answer helpful? (0) (0)

  • Hello, is it possible to order the dress without sequence?

    Hello, is it possible to order the dress without sequence? Just all in one colour. Thank you.

    By Victoria Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Fabio May 23, 2016 Was this answer helpful? (0) (0)

  • Size 18w

    Hi,
    I order my dress based on the fact I was suppose to gain weight since I was pregnant when I placed the order.Since it's no longer the case I was wondering if I need to exchange the size how long will it take for me the get the new dress?

    By Barbara Aug 15, 2016

    Reply(1)

    Please input your reply.

    If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy: http://www.lightinthebox.com/index.php?main_page=return_policy

    By ana_remote Apr 23, 2016 Was this answer helpful? (0) (1)

  • How long does it take a item to get to me

    How many days will it take the item to be shipped to me ? And will it be before May ?

    By Kia Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Hope you enjoy shopping with us.

    By Fabio Apr 18, 2016 Was this answer helpful? (0) (0)

  • can this dress be made in another colour

    i need this dress in pearl pink. Can it be made in this colour?

    By kufuf Aug 15, 2016

    Reply(1)

    Please input your reply.

    Only the color options in the drop down menu can be made for this dress. For more details, please check on the color chart:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Fabio Apr 11, 2016 Was this answer helpful? (0) (0)

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