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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Size 18w

    Hi,
    I order my dress based on the fact I was suppose to gain weight since I was pregnant when I placed the order.Since it's no longer the case I was wondering if I need to exchange the size how long will it take for me the get the new dress?

    By Barbara Apr 22, 2016

    Reply(1)

    Please input your reply.

    If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy: http://www.lightinthebox.com/index.php?main_page=return_policy

    By ana_remote Apr 23, 2016 Was this answer helpful? (0) (1)

  • How long does it take a item to get to me

    How many days will it take the item to be shipped to me ? And will it be before May ?

    By Kia Apr 17, 2016

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Hope you enjoy shopping with us.

    By Fabio Apr 18, 2016 Was this answer helpful? (0) (0)

  • can this dress be made in another colour

    i need this dress in pearl pink. Can it be made in this colour?

    By kufuf Apr 10, 2016

    Reply(1)

    Please input your reply.

    Only the color options in the drop down menu can be made for this dress. For more details, please check on the color chart:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Fabio Apr 11, 2016 Was this answer helpful? (0) (0)

  • good day i would like to know when i order this dress is the size of the dress in stock

    or the dress have to be made

    if so how long for it to be made to be ship to the U S

    By cheryl johnson Apr 01, 2016

    Reply(1)

    Please input your reply.

    1. This is a Made-to-Order item, which is produced one by one. We have limited choices of sizes and color combinations in stock (check Ready-To-Wear Chart). All other sizes and color choices, including all custom measurements, require additional tailoring time.
    2. We take 7-9 business days to made the dress.
    Thank you for shopping with us.

    By ana_remote Apr 02, 2016 Was this answer helpful? (0) (0)

  • Can the slit be lower?????

    Good Day

    Can the slit be sowen lower to like the knee area?

    By LB Mar 29, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By ana_remote Mar 29, 2016 Was this answer helpful? (0) (0)

  • dress in blue

    Could you send 00258830 a picture of this dress in royal blue. Love style

    By magy Mar 26, 2016

    Reply(1)

    Please input your reply.

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information of the product for you. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us

    By Fabio Mar 27, 2016 Was this answer helpful? (0) (0)

  • Shipping???

    When I placed my order there was a yellow tag on this dress that said "ships in 24 hours", but now as I check the progress it says should ship by March 25th. I need this dress an entire week earlier. How do I find out which one is accurate?

    By PDJ Mar 07, 2016

    Reply(1)

    Please input your reply.

    Dear Customer,
    Thanks a lot for shopping with us. The Total Delivery Time consists of both the processing time and the shipping time.
    Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Please contact customer service for professional help. Here is a link on how to contact customer service:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    After they get your ticket, they will answer your questions within one business day.
    Thank you for shopping with us.

    By Alison Mar 07, 2016 Was this answer helpful? (0) (1)

  • Height

    Hi, I'm 5'8 is that a normal length for a 20w or will it be short?

    By anikaboggan Feb 21, 2016

    Reply(1)

    Please input your reply.

    The length of the dress is made according to your hollow to floor size. Different sizes have different skirt length. As long as you order the correct hollow to floor size for this dress, it will fit as pictured in length. Thank you for shopping with us.

    By LITB CS Feb 22, 2016 Was this answer helpful? (0) (0)

  • Early shipping

    May I have a product shipped overnight and how much will it cost?

    By Kingston Osborn Feb 01, 2016

    Reply(1)

    Please input your reply.

    Its shipping weight is 1.98kg.
    Please add the items to your shopping cart, and click the button "Proceed to Checkout". You will find the shipping cost with the discount offered for your order in the Order Information page.
    Thank you for shopping with us.

    By Vivien Feb 01, 2016 Was this answer helpful? (0) (0)

  • I would like to know how long it would take if I order this dress with the size from your chart?

    The wedding I will be attending will be Feb 12th. Also how true to fit size the dress is? can I return the dress in case it does not arrive on time or if it did not fit me?

    By FEB 12TH Jan 21, 2016

    Reply(1)

    Please input your reply.

    1. Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button. Then it could be shipped out.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    2. If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy:
    http://www.lightinthebox.com/index.php?main_page=return_policy
    We hope you enjoy shopping here with us.

    By Vivien Jan 22, 2016 Was this answer helpful? (0) (0)

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