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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Early shipping

    May I have a product shipped overnight and how much will it cost?

    By Kingston Osborn Feb 01, 2016

    Reply(1)

    Please input your reply.

    Its shipping weight is 1.98kg.
    Please add the items to your shopping cart, and click the button "Proceed to Checkout". You will find the shipping cost with the discount offered for your order in the Order Information page.
    Thank you for shopping with us.

    By Vivien Feb 01, 2016 Was this answer helpful? (0) (0)

  • I would like to know how long it would take if I order this dress with the size from your chart?

    The wedding I will be attending will be Feb 12th. Also how true to fit size the dress is? can I return the dress in case it does not arrive on time or if it did not fit me?

    By FEB 12TH Jan 21, 2016

    Reply(1)

    Please input your reply.

    1. Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button. Then it could be shipped out.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    2. If there is a quality problem we can arrange a refund or replacement for you.
    Please refer to our return policy:
    http://www.lightinthebox.com/index.php?main_page=return_policy
    We hope you enjoy shopping here with us.

    By Vivien Jan 22, 2016 Was this answer helpful? (0) (0)

  • shipping duration

    How long is the standard shipping ?expedited shipping?

    By roth Jan 12, 2016

    Reply(1)

    Please input your reply.

    Standard Shipping: 6-8 business days
    Thank you for shopping with us.

    By LITB CS Jan 12, 2016 Was this answer helpful? (0) (0)

  • The fit

    Is the sizing US Junior or Misses?

    By Tori Jan 03, 2016

    Reply(1)

    Please input your reply.

    Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
    We hope you enjoy shopping with us.

    By Vivien Jan 04, 2016 Was this answer helpful? (0) (0)

  • Quantity and pricing

    Hi, I was wondering with the quantity, will the price decrease please?

    By missnalie Jan 01, 2016

    Reply(1)

    Please input your reply.

    If you have any concern about the bulk purchase, please send an email to "am@dropinthebox.com" about the quantity and product that you are interest in. Our customer service will reply to you within in one working day.
    Thank you for shopping with us.

    By Vivien Jan 02, 2016 Was this answer helpful? (0) (0)

  • would it be possible to get this dress by thursday, this thursday?

    formal evening dress, princess jewel sweep chiffon sequined

    By esther Dec 13, 2015

    Reply(1)

    Please input your reply.

    There are some ready to ship dresses. Please come to the dress detail page, can you see this line? Can't Wait for Made-To-Order? Show Me Ready-To-Wear Choices. Click on it please, then you will find the ready to ship sizes and colors of the dress. If the dress is ready to ship, it will take 4-6 working days to reach you after placing order with expedited shipping.
    Please feel free to contact me if you have other questions.

    By Jennifer Dec 14, 2015 Was this answer helpful? (0) (0)

  • free shipping

    I would like to order but i see that final price was high because of charge extra for shipping. I thought it is free. Pls explain...thanks

    By orit Sep 09, 2015

    Reply(1)

    Please input your reply.

    It is not free shipping and the shipping cost depends on the shipping distance and order weight.
    If you have any questions, please do not hesitate to contact us.
    Hope you can enjoy your shopping here.

    By Alison Sep 10, 2015 Was this answer helpful? (0) (0)

  • Would I be able to get this gown made in a standard size but a custom color if I pay extra?

    I'm looking to purchase this gown in the Dark Green and I see you list that under your chiffon fabrics but not for this particular dress. I am willing to pay a little extra if I can get the green. If you make it in a custom color, do I also need to pick sequin colors or will it automatically come in silver?

    Thank you for your help!

    By Mikaela H. Jul 29, 2015

    Reply(1)

    Please input your reply.

    Please understand that we are unable to customize the color based on buyer's requirement.
    Thank you for shopping with us.

    By Alison Jul 30, 2015 Was this answer helpful? (0) (0)

  • Alterations

    Can you alter the dress - like add sleeves etc?

    By Hebz Jul 26, 2015

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Vivien Jul 27, 2015 Was this answer helpful? (0) (0)

  • Dress color

    i just want to see if i could get the picture of the dress in the color i want it ( silver) the picture is in black but can i get a picture with the dress being silver ?

    By Sandra navarret Jul 14, 2015

    Reply(1)

    Please input your reply.

    Yes, the silver color for this dress is available.
    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information of the product for you.
    Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us.

    By Fiona Jul 15, 2015 Was this answer helpful? (0) (0)

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