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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Custom Sizing

    How can I tell which dresses can be custom ordered for exact sizing?

    By Dawn Feb 14, 2015

    If you can see "custom measurement" option under the selection box, that means you can order that dress for exact sizing.
    Thank you for shopping with us.

    By Dale Feb 15, 2015 Was this answer helpful? (0) (0)

  • special orders

    I need to order dress #00258807 in burgundy with special measurements but cannot find the place to do so. Also does it cost extra for custom made and if I order tomorrow 8/1 when can I expect to get it?

    By Wendy Jul 31, 2014

    Sorry, this dress is not available for custom size due to its design. Please look over other similar ones that we do offer such service. Thank you for shopping with us.

    By Bo Jul 31, 2014 Was this answer helpful? (0) (0)

  • will i get it before my event august 15th ?

    I am ordering this in 20w will i get this by my event August 15th

    By shopper Jul 20, 2014

    We need 10-14 business days to tailor this dress. If you order now and pay for expedited shipping, you can receive the order before August 15th. Hope you enjoy shopping here with us:)

    By Bo Jul 20, 2014 Was this answer helpful? (0) (0)

  • Hi there. I live in NZ, is this dress available in champagne colour and in size 18 please?

    Will the dress arrive to me in NZ by April 10th?

    By Anna Rodda Feb 28, 2014

    You can order is in champagne size 18w. If you order now, it will arrive at you by April 10.
    Hope you enjoy shopping here with us.

    By Dale Mar 02, 2014 Was this answer helpful? (0) (0)

  • Would it be possible to make the dress without cut out part?

    I do not want to show my chest, however im in love with this dress. Would it be possible to make thiss dress without cut out, instead have it all covered?

    Also at the back, could the zip go all they way up and cover all the back?

    Thank you!

    By Egle Nov 27, 2013

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us:)

    By Dale Nov 27, 2013 Was this answer helpful? (0) (0)

  • If I put an order October 8th for A-line Jewel Sweep/Brush Train Chiffon dress , when I will get it?

    If I put an order October 8th for A-line Jewel Sweep/Brush Train Chiffon dress , when I will get it? I will need it for Nov.3th

    By Silvia Oct 07, 2013

    For Ready-To-Wear options, you can receive the dress within 4-9 business days. It depends on which shipping method you choose.

    For other sizes or colors, tailoring will take 10-13 business days. Delivery takes another 3-8 business days depending on the payment method you pay for. Hope you enjoy shopping here with us:)

    By Dale Oct 07, 2013 Was this answer helpful? (0) (0)

  • would I be able to wear spanxs under without it being visible? in addition I usually wear a size 12

    Should I get a size higher? Would I be able to wear spanxs?

    By Sonia Sep 17, 2013

    This dress is fully lined. It won't be see through.

    Our size chart may be a little bit different from your local sizes. Customers are required to measure the bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow. Hope you enjoy shopping with us:)
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3

    By Dale Sep 17, 2013 Was this answer helpful? (0) (0)

  • If order the dress in ruby, are the pearls will be all ruby, if so can some light gold be added? Can

    can I get it in 14 petite? I love the style a lot.

    By marie Aug 07, 2013

    Beading will be done in the same color as you order for the dress. Please kindly understand that we can't make it in mixed color. Size 14 is available now. Hope you enjoy shopping here with us:)

    By Dale Aug 07, 2013 Was this answer helpful? (0) (0)

  • could I make a custom measurment for this dress. I couldn't find this option.

    I would like to tailor this dress occording to my special measurement

    By eman Jul 21, 2013

    Sorry, this dress is not available for custom size due to its design. Please look over other similar ones that we do offer such service. Thank you for shopping with us:)

    By Dale Jul 21, 2013 Was this answer helpful? (0) (0)

  • I am getting married in October when would be the best order date to arrive on time?

    The colors of my wedding are grape and peachy pinks, your pearl pink looks like it could be close to a peach on my computer, am I correct? I also ordered samples of your grape and pearl pink just to make sure. My wedding party dresses are all being ordered from your company. thanks for all your beautiful styles, it was very hard to choose!

    By Kathyann Puchta May 30, 2013

    Thank you very much for your support to our website. For this dress, tailoring will take 10-13 business days. Shipping on the way takes 3-8 business days. I suggest you place the order at least one month earlier to ensure on time arrival.

    As for the color issue, the pearl pink color of this dress will be as pictured. If you have bought the chiffon fabric sample of pearl pink, you can see it in real. Hope you enjoy shopping here with us:)

    By Dale May 30, 2013 Was this answer helpful? (1) (0)

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